The Bicycle Exchange Reviews 

100
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Couldn't be happier with my new bike from Dan's shop in Dumbarton. Really friendly, no-pressure service from start to finish, and the bike was exactly as described. Dan was great to deal with and gave... See more

Rated 5 out of 5 stars

From our initial enquiry via Facebook Marketplace, our messages were answered by Dan within a few minutes and we were given helpful advice. We collected the bike from their premises the next day and... See more

Rated 5 out of 5 stars

Dan gave me all the time I needed when buying a bicycle, answering all my questions clearly and without fuss. No pushy sales pitch at all. Eddie is a wonderfully talented and inventive engineer who... See more

Rated 5 out of 5 stars

Fantastic customer service. Dan arranged a viewing for me at extremely short notice. Bought a lovely Trek bike in great working order for my son’s birthday. He’s going to love it! Great to see a busin... See more

Company details

  1. Used Bicycle Shop

Written by the company

The Bicycle Exchange has been created to help people in and around the Sussex area to have access to quality bicycles at affordable prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

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4.9

All reviews

(100)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was great

Was great - agreed a time and place and price, as well as a part exchange for some bikes that needed a new home. Seems a very nice, family run bike shop.

May 17, 2023
Rated 5 out of 5 stars

There is a good selection of bikes at…

There is a good selection of bikes at reasonable prices meaning you can get more for youe money than you would new. Being a proper business not a private seller purchases come with a warranty and when I had a post purchase mechanical issue, Dan bent over backwards to put it right, even delivering it back to me on a Sunday morning. Recommended

April 28, 2023
Rated 5 out of 5 stars

Friendly service

Friendly, accommodating service with no high-pressure selling. Plenty of time to look over and try the bikes in a relaxed atmosphere. Bikes all clean and in good condition, ready to go. Part-exchange was a useful additional consideration.

May 2, 2023
Rated 5 out of 5 stars

Great bike shop

Great bike shop, we got just the bike we were looking for in excellent condition and ready to go!
After care was superb also. Definitely recommend Dan to anyone looking for a decent second hand and reliable bike.
Sara

April 15, 2023
Rated 5 out of 5 stars

Carbon Mountain Bike

I found the company very professional and polite and give me the correct information specifically to my needs also quite a friendly approach to me as a customer. also, I will use them again in the future if needed.

April 8, 2023
Rated 5 out of 5 stars

Great service and thank you

Dan was fantastic!. Great service and the bike I bought was exactly as described. Would and will thoroughly recommend The Bicycle Exchange to anyone looking for a 'new', let's say pre-loved, bike that has been well serviced. Chapeau...and thanks for getting me back on the road! Check them out if you are on the look out!

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

Good value, straightforward interaction

Easy and prompt communication, the bike was good value and has since performed well during a long and demanding ride. The vendor was down-to-earth and knew what he was talking about without being pushy. All good!

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience!!

Very responsive and the perfect seller. Amazing experience. Bike exactly as described. Dan was helpful and quick to arrange viewing. My son is trilled with his new road bike. Highly recommended +++++

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I had to change the times to view a bike serval times, due to my work commitments and nothing was a problem. Communication was clear and quick responses given. They even arranged for me to view and collect bike at a closer location for me. The bike was as described. Can't thank Dan enough. Will definitely pass on your details to friends and colleagues.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic support and service

Fantastic support and service. From first contact to sale, the team (Dan and his wife) were friendly, helpful and honest. They have an integrity that is all too often lacking in companies. It is everything great that a small family-run business can be, and one I wholly support and welcome. Purchased a bike for my son’s 12th birthday - great price and in excellent condition- he will love it! Can’t recommend enough.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

What a great company! We found exactly what we needed and were given a fair price for our old bike in return. Communication was fast and transparent and my son could not be more delighted with his new bike.

February 4, 2023
Unprompted review

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