Halloween HQ Reviews 94

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Bought a costume on the 22nd of Oct for my Daughter but only later found out her dad already bought the costume so on the 23rd I brought it back still in package , I was told their refund machine was... See more

Rated 1 out of 5 stars

Bought a pirate costume for Halloween.It was a complete piece of crap so badly made ,quality horrendous. Dont waste your money on this website.

Rated 1 out of 5 stars

I spent 20 minutes plus in this shop and not one staff member asked me if we needed help or even offered every single one of them stood up talking to each other about college and nights out …. I under... See more

Rated 1 out of 5 stars

Would not recommend Halloween HQ. If you have a question or problem expect to have it dealt with unprofessional and rude employees. I had a simple question; how long did I have to return a costume aft... See more

Company details

  1. Costume Store
  2. Party Store

Information provided by various external sources

Halloween HQ is a speciality retail store with the most comprehensive range of Halloween products that consumers can imagine for Halloween.


Contact info

1.2

Bad

TrustScore 1 out of 5

94 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great Service!

Having left ordering to the last minute, one of our costumes arrived damaged. I got on to Halloween HQ and had my replacement with no argument next day. Great selection to choose from and absolutely fantastic service! I'll never trail round looking for costumes again!

October 30, 2015
Unprompted review
Rated 5 out of 5 stars

Great Product & Fast Delivery

I placed an order for a Halloween pirate costume for my little boy and it arrived the next day, it was amazing to get such a quick delivery. The costume is comfortable, practical and looks fantastic on him. I would definitely recommend Halloween HQ & would have no hesitations in ordering products again in the future.

October 30, 2015
Unprompted review
Rated 2 out of 5 stars

Disappointed

I paid for next day delivery and I didnt get my item until a week later the costume I bought for my daughter the wing straps were broken and was not happy with the material very poor

October 29, 2015
Unprompted review
Rated 5 out of 5 stars

Great

Very quick delivery&fits perfect&great quality. Would definitely recommend this website.

October 29, 2015
Unprompted review
Rated 5 out of 5 stars

Halloween costume

Delighted with costume I bought for my 7 yr old son. Had bought one in a shop he didn't like it and then I ordered one from yourselves on wed, we received it Thursday and he could wear it Fri to school like all his pals. Happy child happy mother.👍👍

October 29, 2015
Unprompted review
Rated 5 out of 5 stars

Decent

Ordered a smoke machine. It arrived the next day. Works perfectly. All good!

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

pleasant surprise

last minute decision to buy something so amazed it arrived in time. Great quality for price paid. Good value. Will buy from again.

October 28, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding

Would and will definitely be ordering again. Great quality, exactly what you see and expect. And great service.

October 28, 2015
Unprompted review
Rated 2 out of 5 stars

Terrible quality

This was the one costune that wasnt in my nearest store and the staff were pretty unhelpful. Had to get it delivered as theres no click and collect for this store either.Delivered on time, and for €4 it should be, but when I opened it there was already a rip in the stitching along the side. I couldn't return it as I needed it the next day so had to make do. After only a few hours wear, the stitching in the crotch completely ripped apart, front back and sides. And it was a loose costume. The price in no way reflects the quality of the product and I absolutely would not buy from this company again.

October 28, 2015
Unprompted review

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