Halloween HQ Reviews 94

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Bought a costume on the 22nd of Oct for my Daughter but only later found out her dad already bought the costume so on the 23rd I brought it back still in package , I was told their refund machine was... See more

Rated 1 out of 5 stars

Bought a pirate costume for Halloween.It was a complete piece of crap so badly made ,quality horrendous. Dont waste your money on this website.

Rated 1 out of 5 stars

I spent 20 minutes plus in this shop and not one staff member asked me if we needed help or even offered every single one of them stood up talking to each other about college and nights out …. I under... See more

Rated 1 out of 5 stars

Would not recommend Halloween HQ. If you have a question or problem expect to have it dealt with unprofessional and rude employees. I had a simple question; how long did I have to return a costume aft... See more

Company details

  1. Costume Store
  2. Party Store

Information provided by various external sources

Halloween HQ is a speciality retail store with the most comprehensive range of Halloween products that consumers can imagine for Halloween.


Contact info

1.2

Bad

TrustScore 1 out of 5

94 reviews

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Rated 5 out of 5 stars

Kids Halloween Costumes

Found the costume I was looking for, ordered it and it arrived on time. Good quality, my two year old is delighted with it !

October 27, 2015
Unprompted review
Rated 1 out of 5 stars

white Zombie contact lenses --NO GOOD

Received my white zombie lenses from Halloween Hq...complete waste of time with these..they were out of shape...and would not stay on the tip of my finger to get them in to my eyes..and i'm an experienced contact lenses user...The contact...dried up within seconds...avoid these..

October 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had seen an outfit online but they didn't have the size.I emailed asking if they would be getting it in and got a prompt reply to say they would and would let me know when it was.which they did.ordered that day and received it the next day.thanks for your excellent service!!

October 27, 2015
Unprompted review
Rated 1 out of 5 stars

Terrible Service.

Received a Halloween Costume with some missing. I was told there was nothing they could do and to just post it back... not really great service in my opinion. 🎃

October 27, 2015
Unprompted review
Rated 4 out of 5 stars

Delivery

I paid for 24 hour delivery but the item did not arrive for 48 hours

October 27, 2015
Unprompted review
Rated 5 out of 5 stars

Very happy

I was very happy with the service I got with Halloween HQ... there were no delays with getting my product from the time I ordered it to next day delivery.
Products were off good quality and price.

Thank you Halloween HQ for making a little boy happy to be dressing up this Halloween

October 27, 2015
Unprompted review
Rated 2 out of 5 stars

I received a filthy costume!

I am giving you a poor rating because although the shopping experience online was very positive, when I received my ghouls costume for my 9 year old boy a few days ago, the costume was dirty with stains of what looked like face paint and general dirt all over the front of it. I have had to clean it because he needed the costume this week for school, otherwise I would have returned it as it was not at all acceptable to receive it in that condition.

October 26, 2015
Unprompted review
Rated 3 out of 5 stars

Size is not correct

I have has ordered item for 8 years old child ( when ordered picked age 8-10 years old). When arrived, realised that item is so so so big. Probably it will be ok for 12 years old. I bought another thing in the shop, because didn't have time for exchange. Result- disappointed child.

October 23, 2015
Unprompted review

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