Visited the perfume shop at the outlet village near tibshelf today and had a brilliant experience. The staff were friendly, knew their stuff, and helped me find exactly what I was after without any pr... See more
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Review summary
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“I have been using The Perfume Shop in Exeter for almost 5 years, and I’ve always had a great experience. Liby has always understood my taste and preferences really well. Recently, I met Danny and Riy... See more
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Excellent service from The Perfume Shop. My order arrived quickly, was well packaged, and exactly as described. The prices were competitive and the whole shopping experience was smooth and hassle-free... See more
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We was served by Faye in the white rose store today and what a credit to your store, super friendly and personable! We had no intention of buying from the fragrance section but we did after chatting... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
United Kingdom
- help@theperfumeshop.com
- theperfumeshop.com
4.7
Excellent
175K reviews
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Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
From purchasing to delivery was…
From purchasing to delivery was seamless. Price of product was more than reasonable.
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Never received my order
Never received my order , payed for nxt deliver and it never even turned up , after numerous attempts with customer service I finally got a refund nearly 2 weeks later but not for the delivery , they had the cheek to not even refund me the next day delivery even though I was told twice on email they would , Won’t order from here again .
May 28, 2026
Reply from The Perfume Shop
Hello Kerie,
I'm sorry to learn that your order never arrived and that you have been left feeling disappointed by the handling of your refund.
Having reviewed your case, I can see that the team managing your complaint have processed a refund request for the delivery charge as promised. However, delivery charge refunds are processed through a different system to order refunds, which can unfortunately result in a longer processing time.
Please rest assured that this has not been overlooked and will be processed as soon as possible.
We appreciate your patience whilst this is being finalised and sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, great packaging and arrived super quick, even to Ireland!
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Prada aftershave
What a pleasant transaction to order my aftershave, updated with tracking the parcel, will order again thank you
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best deal I could’ve found online and…
Best deal I could’ve found online and the shipping was really fast
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great price for gift set
Great price for gift set that I couldn’t get in store! Lots of great options online again at good prices. Easy ordering and checkout. Well packaged with very quick delivery, a couple of free samples also included!!
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great fast service for my very first…
Great fast service for my very first order with yourselves
May 28, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Product and Service
Loved being able to obtain 2ml Eau de Toilette vapouriser sprays for each REPLICA scent. Ten in total! A great way to try them all and decide on particular favourites before buying larger bottles.
I also received a free 1.5ml sample of DESTIN de BALMAIN Paris Eau de Parfum. Thank you so much!
Delivery was quicker than expected which was a bonus.
I will not hesitate to buy from The Perfume Shop in the future.
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was completely trouble-free and quick
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Saying item dispatched and should’ve…
Saying item dispatched and should’ve already been received by myself . Item currently missing
June 4, 2026
Reply from The Perfume Shop
Hello Gord,
I am very sorry to hear that your order has not yet been received. I completely understand how frustrating this must be, especially when the item has been marked as dispatched.
Having looked into this, I can see there has been a delay with Royal Mail. I am pleased to see that a member of our Customer Service team is already investigating this for you and will provide an update as soon as a response has been received.
We sincerely apologise for the inconvenience caused and greatly appreciate your patience whilst this matter is being looked into.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The server Mel was so helpful in…
The server Mel was so helpful in helping me find the right scent - she even threw in a couple of samples of a perfume id not heard of before. Will definitely be back!
May 28, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick delivery and great price
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very professional
Very professional, polite and helpful approach by both assistants in the shop.
Perfume was delivered the next day. Excellent service. Will definitely use this service again.
June 4, 2026
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I bought 2 TOM FORD Costa Azzurra…
I bought 2 TOM FORD Costa Azzurra perfume £251 .98 after the discount, only one was delivered,
June 4, 2026
Reply from The Perfume Shop
Hello Ebunoluwa,
Thank you for your feedback, I am very sorry to hear that only one of your two Tom Ford Costa Azzurra fragrances was delivered. I completely understand how concerning and disappointing this must have been.
I have looked into this for you and can see that you are currently being assisted by a member of our Customer Service team, who is actively reviewing the matter.
We appreciate your patience whilst we work to resolve this for you and apologise again for any inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
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