The Personal Finance Centre Reviews 

489
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Cannot praise the team enough. Very helpful, our situation was a bit unique and complex, due to selling a business, and moving back to our home address. But Paul and Nick were brilliant and found a s... See more

Rated 5 out of 5 stars

Donna has been patient and non judgemental on my current financial status so I felt comfortable discussing my finances with her weighing the pros and cons of secured loan. Gareth has been great with t... See more

Company replied

Rated 5 out of 5 stars

Having applied for a secured loan, this company went above and beyond to ensure completion. A valuation came back poorly, so they paid for a different valuation themselves to provide an accurate figur... See more

Company replied

Rated 5 out of 5 stars

We contacted The personal finance centre and started our application straight away. The contact between them and us was great. Our contact was Paul and he made the process so easy for us. We were give... See more

Company replied

Company details

Written by the company

Passionate about working harder to provide the right personalised financial solution, at the right time for customers. The Personal Finance Centre is a specialist finance broker based in Hull, East Yorkshire. Specialising in secured loans, we also have access to a wide range of other products to ensure we can help more of our valued customers. We are passionate about delivering good customer outcomes and our vastly experienced team of finance professionals work harder and smarter to provide the right personalised financial solution, at the right time for our customers. Whenever you deal with us, you will not experience high pressure sales. We are very experienced finance professionals, not salespeople. Committed to our people and supporting their continued growth into a long and successful career with us, this is more than just a job. Empowering our people to put customers at the heart of everything we do, at all times. The Personal Finance Centre is a trading style of Key Loans and Mortgages Limited, which was established in 2008 and is registered in England and Wales (Company Number 06524192). Key Loans and Mortgages Limited is Authorised and Regulated by the Financial Conduct Authority (FRN 734892).


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4.8

Excellent

TrustScore 5 out of 5

489 reviews

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4.8

All reviews

(489)

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Rated 5 out of 5 stars

Good service

Good service, fast and efficient.

April 1, 2022
Unprompted review
The Personal Finance Centre logo

Reply from The Personal Finance Centre

Thanks Joanna we really appreciate your positive feedback. Love to hear this. Have a great weekend.

Rated 5 out of 5 stars

Fantastic team

The team from start to finish were fantastic. From the initial conversation and going though all our options all the way through to completion. They kept us updated and informed on everything. Would be happy to recommend them to anyone

March 31, 2022
Unprompted review
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Reply from The Personal Finance Centre

Fantastic to hear this Mr Green. Appreciate the feedback, thanks for sharing. Have a great weekend

Rated 5 out of 5 stars

First class service…

From the very beginning the staff were friendly & helpful and made the whole process easy, their Nivo App makes it much simpler, would definitely recommend, they helped me get a much better rate than my previous lender.

March 28, 2022
Unprompted review
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Reply from The Personal Finance Centre

Really appreciate the feedback Christine, thank you so much for giving us the opportunity to help you and glad you had such a positive experience with us. Great to hear!

Rated 5 out of 5 stars

Good advice and very fast to get deal…

Good advice and very fast to get deal done saving me money each month. Would recommend. Very friendly staff always ready to help.

March 23, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thank you Gary for sharing your experience here. Its valued and we appreciate you choosing to use our services. Really glad you had a great experience. Thanks

Rated 5 out of 5 stars

Great professional service from start…

Great professional service from start to finish Donna went above and beyond to get our remortgage for us where other companies had failed and Paul was so helpful with the final paperwork we would highly recommend this service from them to anyone Thankyou again Donna and Paul
From very happy clients
Pete and judy

March 23, 2022
Unprompted review
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Reply from The Personal Finance Centre

That is fantastic to hear Mr Davis. We really welcome all feedback from our customers and to see a positive review reflect that is brilliant. Thanks from everyone here at The Personal Finance Centre

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service, was kept up to date throughout the very short process and the app is a great way of receiving and sending any documents, would highly recommend

March 17, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thanks for the kind words Emma. So glad to see our customers are getting the service we always strive to give

Rated 4 out of 5 stars

Very helpful staff.

Very helpful staff. I personally had the professional help I needed from the team at the Finance Centre. Thanks to James and Paul for keeping us updated all the time and providing all the information. They were able to sort out everything that we needed.

March 15, 2022
Unprompted review
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Reply from The Personal Finance Centre

Brilliant to see your positive feedback! We are so pleased to see you have had the service all customers should expect

Rated 5 out of 5 stars

Hi I found the service I received

Hi I found the service I received, as a service user fantastic.

The staff where very professional , helpful and I was updated as my application progressed. Using the app was also a great help and cut down on waiting for documentation via the post.

I would certainly recommend your company to my family and friends.

Thank you again

Angela McArthur

March 15, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thank you Angela, we really appreciate the feedback and especially the fact you had good experience with us. Thanks

Rated 5 out of 5 stars

Excellent service

Each member of the team we dealt with, where professional and helpful on every occasion. Lovely staff to deal with

March 15, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thanks Ms Quinn. We are pleased you received the kind of service we pride ourselves on. Thanks so much for sharing

Rated 5 out of 5 stars

Outstanding service

Gareth was amazing, kept me up to date all the time, was contactable whenever I needed him and all questions answered quickly.
Could not recommend the personal finance centre highly enough

March 15, 2022
Unprompted review
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Reply from The Personal Finance Centre

Fantastic to see this Kate. Really appreciate you taking the time to post your experience and brilliant to see it was a positive one, which we always aim to deliver. Thanks from TPFC

Rated 5 out of 5 stars

I would like to say a big thank you the…

I would like to say a big thank you the TPFC team that helped me with my recent mortgage loan application and you deserve above five star rating. My experience was not only the most quickest turnaround but a team that assisted me with the most efficient and effective ways and communication possible. I am really grateful and thankful for all your help and you don’t know how much you have made it possible for me to start my life again. I appreciate everything the team has helped me with through my application and it was successful

March 15, 2022
Unprompted review
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Reply from The Personal Finance Centre

You are very welcome Karen. Thanks so much for letting us help you out, really pleased to see your kind words and appreciate you taking the time to share these. Thanks from us all at The Personal Finance Centre

Rated 5 out of 5 stars

Gareth was so supportive and…

Gareth was so supportive and communication was superb. We encountered some issues to getting the loan and he led me through them with great skill. Would highly recommend and thank you.

March 11, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thanks so much Mr Shade for your kind words and taking your time to share these here. We are so glad you found our service supportive and full of superb communication. Cheers from us all at TPFC

Rated 5 out of 5 stars

Extremely helpful and would highly…

Extremely helpful and would highly recommend

March 4, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thank you so much James, really appreciate the comments and time taken to share these. Delighted your experience was such a positive one with us. Thanks from everyone at The Personal Finance Centre

Rated 1 out of 5 stars

Spammed every day by this company

Spammed every day by this company. Have tried to block every time but they seem to get through any way.

Update: had an email from TPFC to say they were sorry and that they would remove me from the mailing list. A day later..... more unsolicited texts.

March 4, 2022
The Personal Finance Centre logo

Reply from The Personal Finance Centre

Good Morning Mr Lingwood. We are really sorry to hear your comments. I have tried to contact you to discuss your experience and emailed yesterday to discuss, further to our initial investigations. We take this sort of matter extremely seriously. We do not send SMS every day. We also ensure any SMS sent contains a fully compliant opt out option, so that customers can quickly and easily opt out from receiving any further messages. Thanks

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, clear advice and very helpful

February 28, 2022
Unprompted review
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Reply from The Personal Finance Centre

Thank you so much Catherine for your kinds words and we are glad we could be of service!

Rated 5 out of 5 stars

Easy, quick, smooth

They made everything simple from start to finish, beable to upload and download documents made thing quick and everything ran smoothly.

Will definitely use again when needed

Bug shout out to Lewis and Gareth plus all the other amazing people in their team.

Thanks again.

February 24, 2022
Unprompted review
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Reply from The Personal Finance Centre

Really appreciate the fact you have shared your experience Michael and even better to hear it was a positive one! Thanks from us all at TPFC

Rated 5 out of 5 stars

Very happy with service they provided…

Very happy with service they provided very professional polite and helpful and would recommend them loo%

February 24, 2022
Unprompted review
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Reply from The Personal Finance Centre

Absolutely delighted to see you have had a great experience with us Stella and thank you for sharing this here. We really appreciate it. If you need anything in the future you know where we are. Thanks from us all at TPFC

Rated 5 out of 5 stars

Very easy process

February 22, 2022
Unprompted review
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Reply from The Personal Finance Centre

Appreciate the positive review Victoria and glad to hear you found it easy working with us to fulfil your needs. Thank you

Rated 5 out of 5 stars

Kind and helpful

Kind and helpful, explained everything about the loan and was very patient with me if I did not understand, kept me up to date with each stage , always happy to answer any questions

February 22, 2022
Unprompted review
The Personal Finance Centre logo

Reply from The Personal Finance Centre

Brilliant stuff Allma, thank you for the kind words you have shared. Delighted you received the type of service you should always expect. Thanks from TPFC

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