The Tub Company Reviews 

681
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... See more

Company replied

Rated 5 out of 5 stars

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... See more

Rated 4 out of 5 stars

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... See more

Company replied

Rated 5 out of 5 stars

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... See more

Company details

  1. Hot Tub Store

Written by the company

At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.


Contact info

4.1

Great

TrustScore 4 out of 5

681 reviews

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No recent history of asking for reviews

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4.1

All reviews

(681)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After sales service

Great after sales advice available on the phone to run my new hot tub purchased April 22. Recommended products solved my problem with Bio Oils, quick delivery Nice people, Nice company, would highly recommend.

November 11, 2022
Rated 5 out of 5 stars

Great Company to deal with.

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in today's world is hard to find. There is absolutely nothing I can fault from the first meeting to look at tubs to when our tub got delivered and set up. Highly recommended and will certainly be using them in the future for servicing etc.

October 21, 2022
Rated 5 out of 5 stars

First class service from Richard and…

First class service from Richard and the Tub company
very happy with the Redspa fantastic hot tub
used every day since the install and the heat pump upgrade well worth it so thanks again to All at the Tub Company.
Caron & Brian

September 6, 2022
Rated 5 out of 5 stars

Nothing was too much trouble unlike the…

Nothing was too much trouble unlike the previous company Hydropool that were dreadful and probably the worst company I have had the misfortune of dealing with, even though I had bought 3 Spa’s from them.

The Tub Company get the thumbs up……………..

First Class from start to delivery, excellent, cannot sing their praises enough. Excellent. !!!!!

August 10, 2022
Rated 5 out of 5 stars

Exceptional products and great service

Great service, great product, I really can't fault working with the Tub Company.
There was no hard sell, they listened to what we wanted to achieve and shared ideas via email and phone promptly. They even stayed open so we could pop in after work to look at our choice of hot tub.

The delivery and fitting was exactly as advised and they've been very supportive to ensure we are really happy with our purchase.

On a personal note, I've Lupus and other Arthritic issues and I honestly feel that I'm better and in less pain with this tub. I can do exercises that support my body while watching the stars - that's perfect!

Thank you team for the great service and for looking after us.

I'd add they are also a fun bunch of people - you get the sense they are a real team that care about each other, the products and their customers very much - a joy to buy from. Thank you so much. (We are saving for a sauna right now!)

August 7, 2022
Rated 5 out of 5 stars

Excellent service from beginning to end!

Excellent service from beginning to end, this company made everything so simple! They did exactly what they said they would do, when they said they would do it, and with no fuss. They organised all the ground work and electrics for me then delivered my gorgeous hot tub early. I felt completely valued as a client and their ongoing advice is reassuring too. Highly recommended!

July 7, 2022
Rated 5 out of 5 stars

Great service start to finish!

Really helpful team guided us through choosing the right tub for us. Really competitive prices. Went above and beyond installing in a tricky location. Really delighted with our RED Spa.
Thanks Tub Company!

June 24, 2022

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