The Tub Company Reviews 

681
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

We're new to saunas but thought using a local supplier would help both the local economy and we'd get a more personalised service. Trying to get answers to our questions in a timely manner or quotes... See more

Company replied

Rated 5 out of 5 stars

The Tub Company are extremely good in all aspects of what they do. Friendly, knowledgeable, passionate and attentive to name a few things. They went above and beyond my expectations to help which in t... See more

Rated 4 out of 5 stars

I recently had the pleasure of dealing with The Tub Company, and they've been excellent overall. From the initial consultation to the purchase and installation of our tub, the team was professional, k... See more

Company replied

Rated 5 out of 5 stars

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with th... See more

Company details

  1. Hot Tub Store

Written by the company

At The Tub Company, we specialise in helping people create the perfect home wellness experience. With over 20 years of experience, we’ve built a trusted reputation for expert advice, quality products, and friendly, reliable service. Our large showroom in Sudbury, Suffolk showcases a wide range of hot tubs and swim spas — with the option to wet test before you buy. Whether you're looking for hydrotherapy, relaxation, or family fun, we’ll help you find the right model to suit your lifestyle and budget. From consultation to installation and ongoing maintenance, everything is handled in-house by our experienced technical team — ensuring high standards and peace of mind at every step. Pop in for a chat or book a visit — we’d love to help you discover the benefits of owning a hot tub or swim spa.


Contact info

4.1

Great

TrustScore 4 out of 5

681 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.1

All reviews

(681)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love our hot tub

Love our hot tub - Richard and his team were amazing, from initial site visits, always keeping us updated to final delivery. Ours wasn’t a straight forward site and we couldn’t be more pleased with the outcome. Highly recommended - thank you.

November 3, 2021
Rated 4 out of 5 stars

Good spec hot tub good value for the mont

I feel the tub instruction are poor compared to my previous tub. The tub has good features for the price. Installation went well but I struggled to get use to the control system but I down loaded a complete operation manual in English from the internet and slowly getting use to it. It was delivered within the time scale I was given when the order was placed.

October 28, 2021
Rated 5 out of 5 stars

Spa Marvel

Extremely prompt delivery, first time using Spa Marvel, but so far - so good! Lovely to use the tub and not have the smell of chlorine and itchy skin.

October 25, 2021
Rated 5 out of 5 stars

Richard and team are incredibly…

Richard and team are incredibly helpful, nothing was too much trouble and regular updates on order progress were great!! Fantastic local company that knows how to give first class customer service!!

October 21, 2021
Rated 5 out of 5 stars

Had a great experience from start to…

Had a great experience from start to finish. Could not fault any part of the service from shop to installation. Would certainly recommend to others. Brilliant thankyou loving the tub.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Spa Marvel is a great product

Spa Marvel is a great product, having never had a hot tub before we did a lot of reading with regards to cleanser and conditioners and sanitisers this product is brilliant we use less than a tea spoon a week of chlorine and the tub is pristine, you get out the tub and do not need to take a shower, skin feels soft so glad we chose to use Spa Marvel cleaner, Spa Marvel conditioner and Spa Marvel filter cleaner, it is more expensive but so much better.

September 13, 2021
Rated 5 out of 5 stars

We purchased a hot tub in June this…

We purchased a hot tub in June this year - The tub company was the first showroom we went to and felt no pressure from Ed when we told him we wanted to visit other before committing as a big investment - visited 3 other showrooms and felt pressurised to buy bigger tub than we wanted and rush into ordering - returned to Ed and bought the right tub for us - great service all the way through. A little tip for tall people - the other companies told us we needed a 8 person tub as my husband is tall (6.3) and he found the head rests were digging into his shoulders - the tub we opted for has integrated head rests so problem solved!

September 7, 2021

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