I've received the vehicle I've reserved. Relatively a new vehicle, no issues at all. No problems returning the vehicle, with purchased coverage from them. The only downside was waiting one hour to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush. They should have more than 4... See more
Company replied
The car that was given to me was great!A VW Arteon S/W diesel.Although i had booked a Touareg Diesel and the call center told me it was fine to rent with my debit card..however I was about 2 hours at... See more
Company replied
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car w... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only little problem but good over all
Only little problem with tyre pressure but everything else fine as usual. Thanks maria !
May 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Witham,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
Maria was extra helpful
May 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
We were very happy with Top Rent A Car
We were very happy with Top Rent A Car’s service at Sofia Airport. The car was great and prices were reasonable. Our agent Maria was very helpful and organised.
May 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ms. Yankova,
Thank you for the great feedback. We're glad you had a positive experience!
Best regards,
Top Rent A Car
Comfortable and super checked car
Comfortable and super checked car. Quick and respectful customer service. Good price.
May 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Spasova,
Your 5-star review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Ca
Rapid pick up at the airport and the…
Rapid pick up at the airport and the hire car processing was quick even though unexpected cost €75 Insurance was paid.
May 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Traore,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Valchev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Botev,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Good experience
Good, efficient service.
Even their call center was quite response.
May 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect. Fast and clear service. The car was of very good condition. I highly recommend the company service.
May 6, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Poryazov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Overall the service was good, but waiting times could be improved
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered quickly and completely.
An improvement in the waiting times for the shuttle frequencies from the airport and at the counter would be helpful. When many people arrive on the same plane, one van every 15 minutes can be not enaugh; the offices have limited space, so speaking at the desk is not fully confortable. In some cases, the queue and the wait can be long.
April 24, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Gavioli,
Thank you very much for your detailed and balanced review.
We are pleased to hear that you were satisfied with the condition of the vehicle and the professionalism and helpfulness of our team. Providing reliable cars and clear, timely communication is a top priority for us.
We also truly appreciate your constructive feedback. When several flights arrive at the same time, higher demand can occasionally lead to longer waiting times for the shuttle service and at the counter. That said, we are actively working on optimizing our shuttle frequency and on-site processes to better manage peak periods and improve overall comfort and efficiency.
Your feedback is very important to us and helps us continue to enhance our service. We hope to have the opportunity to welcome you again and deliver an even smoother experience next time.
Best regards,
Top Rent A Car
A great car and swift service by Mario…
A great car and swift service by Mario on collection and Simone on return.
April 22, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Richards,
Thank you for your positive review.
We’re delighted to hear that you enjoyed the vehicle and received swift, professional service from Mario during pick-up and Simone upon return. We will be sure to share your kind words with them, as recognition like this is highly valued within our team.
At the same time, we are always striving to improve and deliver a consistently excellent experience. If you have any additional comments or suggestions on how we could enhance our service even further, we would greatly appreciate your feedback. Please feel free to contact us at customer.service@toprentacar.bg.
Thank you once again for choosing our company. We look forward to welcoming you back in the future.
Best regards,
Top Rent A Car
Fair prices and fast service at Varna Airport
Fair prices, fast service, and spotless cars
April 24, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Prodanov,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The car was in great shape, convenient pick up
The car was in great shape, and the price was fair. The lot at the airport was super convenient both for pick up and drop off
April 20, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Spore,
Thank you for your positive review.
We are pleased to hear that you found the vehicle in great condition and the pricing fair. It is also great to know that our airport location provided you with the convenience you were looking for during both pick-up and drop-off - this is something we continuously strive to ensure for all our customers.
At the same time, we are always looking for ways to further improve our services and provide an even better experience. If you have any additional feedback or suggestions, we would greatly appreciate it if you could share them with us at customer.service@toprentacar.bg.
Thank you once again for choosing our company. We look forward to welcoming you again in the future.
Best regards,
Top Rent A Car
Very easy and great service
Very easy and great service, especially Magdalena.
May 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Ostermann,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
I liked that one can rent in Plovdiv…
I liked that one can rent in Plovdiv and return at Sofia airport.
May 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Danev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
This is the 5th time that I rent a car…
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are clean. Will definitely repeat the experience
April 30, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Gueorguiev,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
AVOID THEM
The person recieving the car at the end of the rental was very rude, accused me of damaging the car and they have now charged my credit card £300 EUR for damage even though I had full insurance which is supposed to cover everything. AVOID AVOID AVOID
April 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mirev,
Thank you for your feedback.
Please note that the additional protection always comes with specific terms and conditions, and these conditions must be followed in order for the protection to apply fully.
At the moment, we are unable to locate your rental in our system based on the provided information, so we cannot review the case in detail or explain the exact reason for the charge.
Please send us an email at customer.service@toprentacar.bg with your reservation details, full name, and rental agreement number, so we can check the situation properly and provide you with a detailed clarification.
We are looking forward to hearing from you!
Best Regards,
Top Rent A Car
The whole experience was seamless
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card for my phone and spent extra time showing me around the hire car and how to use the sat nav. This lady was beautiful inside and out!
I would also like to thank Kristofar who sorted me out when I dropped off the hire car in the early hours of the morning. He even helped me lug my heavy suitcase out of the boot which was really appreciated. The car was also new and ran well so all in all a great experience.
April 16, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Broadhead-Palmisano,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Yoakim is Super
April 27, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dyulgerov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Cheap, efficient and honest
April 25, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Babut,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
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