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Trio Furnishings Ltd Reviews 192

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TrustScore 4.5 out of 5

4.4

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the staff's ability to provide honest advice and make them feel valued. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from browsing to delivery. Reviewers are particularly impressed with the quality of the products and the smooth delivery process, often mentioning the helpful and accommodating delivery staff. However, some customers also noted issues with product quality, receiving items with design faults or incorrect specifications. A few other people also felt that the customer service was poor, experiencing slow delivery, wrong items, or unhelpful staff, including one instance of a rude receptionist.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Product

Clients share positive opinions on product, with many reviewers praising the excellent quality of furniture,... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Users describe positive interactions with delivery service, with many praising the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more

Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience

Great experience, the staff are really helpful. Came in for a 3 seater sofa and they managed to deliver it same day and set it up for me. Will definitely be coming back!

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

I spent almost £2000 in store on 3 beds and they were all delivered in bits. I now have to try and find someone to help me assemble them and hope they are ok. I might just as well have ordered them more cheaply online. I thought by going into store I would receive better service. I have never ordered a bed before that was not assembled upon delivery. I am very disappointed and will not be shopping at this store again!

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

i got a 2 and 3 seater sofa about 9…

i got a 2 and 3 seater sofa about 9 month ago payed alot off money ot them and now the sofa have got rips in them the 2 seater no1 really go on it and the has got rips I got picture and when down they sed someone would come out so 2 weeks later someone did they got picture is well and 3 days later we got told that oh it's only wear and tear 9 month old sofa I WILL NEVER BUY FROM THEM AGAIN they r happy to take yourr MONEY bout when it come to any issues they do not want to know

October 22, 2023
Unprompted review

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