Trio Furnishings Ltd Reviews 192

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the staff's ability to provide honest advice and make them feel valued. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from browsing to delivery. Reviewers are particularly impressed with the quality of the products and the smooth delivery process, often mentioning the helpful and accommodating delivery staff. However, some customers also noted issues with product quality, receiving items with design faults or incorrect specifications. A few other people also felt that the customer service was poor, experiencing slow delivery, wrong items, or unhelpful staff, including one instance of a rude receptionist.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Product

Clients share positive opinions on product, with many reviewers praising the excellent quality of furniture,... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Users describe positive interactions with delivery service, with many praising the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more


Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, very polite and pleasant man. The gentleman who helped us was Paul. He was very friendly. Would highly recommend

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Lovely staff, all were exceptionally helpful, especially Sarah.
Good choice of mattresses, reasonable prices and willing to go that extra mile, thank you everyone for your help.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Today was my 2nd visit to Trio in a…

Today was my 2nd visit to Trio in a week, last time a small purchase, this time a mattress, staff members were attentive and very helpful.
Josh took my order whilst showing a new staff member how to process my order, Both were a pleasure to deal with.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! her name was sarah and a bloke i forgot his name but they was both so lovely and made sure we got the right help, very helpful. went home a happy customer:)

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

One very happy Lady….

Went here to price up some Lino and spotted a gorgeous mirrored cabinet, was reduced from 499 to 99 as it was cracked on the one side, I took a picture and continued to the limo section, a few moments later a very polite gent asked if I would like the cabinet to which I was a little bemused, he explained he’s spoken with his manager and if I wanted it I could take it Free of charge as it would end up on the skip, what a very generous and kind offer, cabinet collected and in place
Thankyou so much will definitely be spending some cash here in the future

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Carpet fitting

Had a carpet fitted this morning. Very quick and efficient followed by good customer service! Would definitely recommend

(Also in store 2 weeks ago when I ordered my carpet they were super helpful and polite)

Very happy customer:)

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Visited yesterday to purchase a bed for my daughter! Colin was super helpful and made the whole experience a lot easier. Thank you Colin and Happy Retirement !

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Bed and mattress for teenager

Shopping for a bed and mattress for our 12 Yr old daughter. Chris was very patient and helpful with her inability to make a decision but we got there in the end. They don't work on commission so they're not pushy or try to make a sale. Chris was honest about the products and made some good recommendations within the budget.

May 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Bought some carpet and needed a tiny bit of underlay and they gave me some for free! Have used Trios a few times. Highly recommend them 🙂

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, helpful, friendly, couldn't praise them enough we've been to them twice now, we will certainly go to again, million times better than going to these big furniture companies.
We would recommend to everyone.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have shopped at Trio many times over the past few years and always received lovely service and good quality items. Today we were mattress shopping and were assisted by Colin who was approachable, friendly, knowledgeable and not pushy at all. Thank you :)

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Recommend you visit Trio

A great range of furniture reasonably priced. Very pleasant and helpful staff. Josh served us today and was very knowledgeable about stock. He was helpful and friendly Happy to have made a purchase today.

February 6, 2024
Unprompted review
Rated 4 out of 5 stars

Single bed frame

Purchased a single bed frame for my daughter. We were assisted by Colin who was friendly, polite and helped us get it to the car. We even had a joke about my husband thinking we could fit the frame in to a BMW saloon (we managed to get it all in😝). The only snag is when we opened the box there were no screws. We could use the ones from her old bed frame so no biggie and not worth going back for but I’ll check before I leave next time. Definitely won’t put me off visiting again, some beautiful furniture and great prices.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, range of stock and competitive prices.

The store has a large selection of stock to choose from. Prices are competitive and reasonable. Staff are knowledgeable and able to give valuable advice. Everyone was very pleasant. Orders were processed promptly and delivery was as arranged. Our purchases were of a good quality.
I would shop here again.

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

great wardrobes

have recently purchased two, three door wardrobes which are really well priced and received excellent service from Trio staff. All the items were delivered on time and placed in the intended bedroom. Thank you to all the staff at trio for the excellent service.

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

My lovely new sofa.

Had my new sofa delivered by very efficient team who managed to manoeuvre it through a narrow door.
The experience from purchase to delivery really positive.
The warehouse full of stock and well worth a visit

January 11, 2024
Unprompted review

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