Trio Furnishings Ltd Reviews 192

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the staff's ability to provide honest advice and make them feel valued. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from browsing to delivery. Reviewers are particularly impressed with the quality of the products and the smooth delivery process, often mentioning the helpful and accommodating delivery staff. However, some customers also noted issues with product quality, receiving items with design faults or incorrect specifications. A few other people also felt that the customer service was poor, experiencing slow delivery, wrong items, or unhelpful staff, including one instance of a rude receptionist.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Product

Clients share positive opinions on product, with many reviewers praising the excellent quality of furniture,... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Delivery service

Users describe positive interactions with delivery service, with many praising the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From the moment we walked into Trio they treated us like valued customers. After a brief "can I help you?" from the floor sales they left us alone to browse and relax amongst the many many variet... See more

Rated 4 out of 5 stars

Would like to start with a positive. Denise- sales lady. Was second to none the best! Helpful, friendly and approachable. Denise was amazing. Listened to everything we wanted and allowed us time to t... See more


Company details

  1. Furniture Store

Written by the company

Trio Furnishings, one of the largest independent furniture stores in Telford, Shropshire. Affordable quality furniture online and in store. BEDS | SOFA BEDS | MATTRESSES | BEDROOM | SOFAS & CHAIRS | LIVING ROOM | DINING & OCCASIONAL | OFFICE |


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the moment I went…

Great service from the moment I went into store to the delivery.
Staff on hand in store when needed, easy process to buy and arrange delivery - thanks to Chris for making this so simple.
They were happy to work with me in terms of delivery - close to 2 weeks post buying upon my request, which was really appreciated.
Was advised of a morning delivery from 10am, and the gents who delivered were spot on with timing! And really helpful in getting the sofa into my living room. Would have definitely struggled without their help!
Sofa is perfect as well - beautiful item and really well priced. Also thanks for the great delivery deal because I live so close to store!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company great deal and service

Trio should be the Model for customer service in the UK! Outstanding! The quality of the furnitures is also very high. We bought 2 3 seater recliners sofa and a single recliner which was Excellent Value for money! Nice and firm to sit on as well.
An amazing company! Well done to all at The Trio.
Thankyou once again!

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Trio drivers were excellent

Trio drivers were excellent, they moved my old suite into the garage for storage, then installed my new suite in my living room. They were very respectful, clean and quickly finished the job. Well done lads.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Wide range of furniture to suit any taste at reasonable prices. Speedy delivery. Slight mark on sofa after being unpacked. Josh came to inspect the issue and rectified everything to our full satisfaction. Will definitely be our first port of call in future when looking for any more furniture.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, fast service.
Carpet measuring up done within 2 hours of asking, quote done there and then, fitted on the 8th January by 12 noon, then sofa arrived by 2pm, very happy customer.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Superb selection of furniture

Superb selection of furniture, lighting, flooring and much more. The staff are very friendly and helpful, and prices are very competitive. Trio have had a nightmare time with a leaking roof. But don't be put off by this, as everything is made to order, and not stored at the shop. Since moving into our bungalow we have purchased multiple items from Trio, and have never been disappointed. We will definitely be returning to Trio as the need arises.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, assistance and staff product knowledge, really helped me to find the products that I was looking for

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Replaced our old sofa with one from…

Replaced our old sofa with one from Trio. Plenty of choice and time to make the right decision. Josh was very helpful once we had made our choice and arranged delivery. The delivery was quick, efficient and our new sofa was in place in no time. Would not hesitate to recommend Trio Furnishings as value for money and quality.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered some carpet off Chris and he…

Ordered some carpet off Chris and he was really good with the measurements and really friendly too.
Then I had some help off James to take the carpet to the car and he was really friendly and polite.
Great customer service from both.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, price and quality!

Just kitted our youngest sons bedroom out, he/We weren't really sure what we wanted, the staff are so friendly and helpful (shout out to Dave for all his help!). Carpet was fitted this morning, assembled furniture arrived this afternoon and nothing has been too much trouble, our house is an old cottage with very steep stairs, but it was all delivered, carefully and the team have just been so helpfu, I won't go anywhere else now. This is a store that delivers both on price, quality with excellent service. I don’t generally leave reviews, but the team went above and beyond, so huge thanks.

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality furniture

I had heard of trio furnishing on free radio and thought I would give it a go. I needed a new sofa and mattress. During my visit the staff were so attentive and professional, and provided an excellent service. I am really happy with my sofa and the mattress, both are superb quality and very comfortable. I would highly recommend Trio furnishings. Happy shopping.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Colin couldn’t do enough for us. Ordered pieces of furniture for delivery and the guys turned up 30 minutes later. 👌🏻 quality service

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Bedroom set

Ordered triple wardrobe plus chest and side table, delivered next day included and took it to the top floor of our 3 storey, it very solid and heavy so great service with lovely delivery men

December 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look