Wonderful customer service from Emma - dealing personally and efficiently with my email queries. Gifts arrived by post in timely manner. My little grandsons love their bath time toy boats (names etche... See more
Company replied
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The team at Twenty Seven have been fantastic supplying us and many other small businesses with Safety PPE. We needed a local supplier we could reply on and these guys listened and understood our needs... See more
Last minute - I ordered a cake topper for my daughter. Excellent quality, looked beautiful, and quick turnaround. I will definitely be ordering lots more. Thank you so much for being so helpful - I lo... See more
Company replied
Twenty Seven went the extra mile for me even during their busy Christmas period. Unfortunately through no fault of their own, my parcel was lost with DPD. Emma quickly responded and resolved the probl... See more
Company replied
Company details
Information provided by various external sources
Our vision is to create bring happiness to our customers and create special moments between people by designing beautiful, original, personalised gifts. We bring meaning to gift giving.
Contact info
Castlebrae Business Centre, EH16 4BB, Edinburgh, United Kingdom
- 0131 290 2648
- enquiries@twenty-seven.co.uk
- twenty-seven.co.uk
4.7
Excellent
198 reviews
Asks customers to review
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Excellent Speedy Service
Excellent Speedy Service, very good quality painted wooden toy ... exactly what we wanted!
September 11, 2021
Reply from Twenty-Seven.co.uk
Thank you for your lovely review Keith, really pleased to hear this. Many thanks, Emma. Twenty-Seven
Cake topper
Last minute - I ordered a cake topper for my daughter. Excellent quality, looked beautiful, and quick turnaround. I will definitely be ordering lots more. Thank you so much for being so helpful - I love your products. I’m ordering the personalised jewellery boxes / they are fab Xmas gifts xx
September 10, 2021
Unprompted review
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review Gill. Hope your birthday celebration went well! Thanks, Emma. Twenty-Seven
Beautiful shop and great staff
Emma was very helpful whrn we needed an extra letter for our wooden train.
Lovely shop and excellent staff!
September 6, 2021
Unprompted review
Reply from Twenty-Seven.co.uk
Thank you so much for your lovely review Georgia, glad we could be of help! Many thanks, Emma. Twenty-Seven
Beautiful personalised train set!
We love our son’s personalised train set! The set looks really lovely and is of very high quality! Thank-you so much!
August 30, 2021
Unprompted review
Reply from Twenty-Seven.co.uk
Thanks so much for your lovely review Lyndsey - so pleased to hear you love the train set :)
Many thanks, Emma. Twenty-Seven
Really lovely daddy bear key ring
Really lovely Keyring. Looks substantial in the picture but is the perfect mix of good quality and the perfect size and weight to carry around.
June 24, 2021
Reply from Twenty-Seven.co.uk
Thank you so much for your lovely review, great to hear how much you loved the keyring! With thanks, Emma. Twenty-Seven
Beautiful quality product with gorgeous…
Beautiful quality product with gorgeous packaging - and was delivered really fast. Great company to deal with! ⭐️
June 3, 2021
Reply from Twenty-Seven.co.uk
Thanks so much for your review! Much appreciated :)
Personalised train set as a first Bday present
I ordered the personalised train set as a first bday present. Placing the order was easy and the package arrived well before the stated date. The train set is beautiful. I had a small issue with one of the pieces but the seller resolved the issue withing a few hours and sent a replacement piece withing 2 days. Would definitely recommend this seller for their 5 star customer service and the beautiful product.
May 26, 2021
Unprompted review
Inscription was great! Compass could be better but perhaps just expectation
Enscription was great!
May 12, 2021
Reply from Twenty-Seven.co.uk
Edward, thanks so much for your review! I hope next time we can achieve five stars - let us know if there is anything else we can do for you. With thanks, Emma, Twenty-Seven
Reply from Twenty-Seven.co.uk
Thanks so much for leaving us a review Rosemary! Many thanks, Emma. Twenty-Seven
Baby is One Cake Topper
Beautiful personalised cake topper for my baby’s first birthday. Excellent quality and speedily delivered, thank you!
March 15, 2021
Reply from Twenty-Seven.co.uk
Thanks so much Caroline, delighted to hear this! Look forward to making more cake toppers for you in the future. Many thanks, Emma. Twenty-Seven
Reply from Twenty-Seven.co.uk
Thank you for taking the time to leave us your lovely review Tamara! Much appreciated, Emma. Twenty-Seven
Lovely products and good service!
February 17, 2021
Reply from Twenty-Seven.co.uk
Thank you so much Anni! Emma, Twenty-Seven
Beautiful cake topper
Beautiful cake topper. Looked fantastic on my daughters birthday cake. Many thanks to Emma setting up the delivery so promptly.
January 23, 2021
Unprompted review
Reply from Twenty-Seven.co.uk
Thanks so much Janice, I am so pleased to hear this! Many thanks, Emma, Twenty-Seven
Quality of the service received was…
Quality of the service received was fantastic and the product is beautiful. They were quick to address any queries and quick to dispatch.
January 15, 2021
Reply from Twenty-Seven.co.uk
Thank you so much for your lovely review, so pleased to hear this! Many thanks, Emma, Twenty-Seven
Helpful
So very helpful fixing an order I mucked up. Fast response, kind manner and I would 100% order again from here.
January 15, 2021
Unprompted review
Reply from Twenty-Seven.co.uk
Thanks so much for your review Nicole! Glad we could help. Many thanks, Emma, Twenty-Seven
Christmas cake 'topper' from Twenty-Seven.co.uk
Ordered a Personalised Reindeer Family Christmas Cake Topper and I am delighted with it! Ordered early December, arrived promptly and well packaged in plenty of time for the Big Day! Pricey but sturdy and good quality; this will make an appearance year after year. Would recommend. Thank you.
January 9, 2021
Reply from Twenty-Seven.co.uk
Thank you so much for your review Sharon, we really appreciate it! Delighted to hear this arrived in good time. Thanks again, Emma, Twenty-Seven
It’s was well wrapped came before time
It’s was well wrapped came before time.
A really great quality finish and product - exactly like the picture !
January 8, 2021
Reply from Twenty-Seven.co.uk
Thanks for your review Runa! Much appreciated. With thanks, Emma, Twenty-Seven
Personalised reindeer tree decoration
Ordered my 4th personalised reindeer as have one for each of my grandchildren so was very happy I could get another one 2 years later after ordering my last one. Great service and delivery even with Christmas rush.
January 8, 2021
Reply from Twenty-Seven.co.uk
Thank you for your review and for ordering your fourth decoration from us. Delighted to hear this arrived in good time too. Many thanks, Emma, Twenty-Seven
Reply from Twenty-Seven.co.uk
Glad to hear this Deimante, thanks for taking the time to leave us a review! Many thanks, Emma, Twenty-Seven
A beautiful product perfectly delivered…
A beautiful product perfectly delivered quickly in time for Christmas. A great service, thank you so much. Highly recommended.
January 8, 2021
Reply from Twenty-Seven.co.uk
Thanks so much for leaving a lovely review! Delighted to hear your order arrived quickly - many thanks, Emma, Twenty-Seven
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