Twenty-Seven.co.ukReviews 

198
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Wonderful customer service from Emma - dealing personally and efficiently with my email queries. Gifts arrived by post in timely manner. My little grandsons love their bath time toy boats (names etche... See more

Company replied

Rated 5 out of 5 stars

The team at Twenty Seven have been fantastic supplying us and many other small businesses with Safety PPE. We needed a local supplier we could reply on and these guys listened and understood our needs... See more

Rated 5 out of 5 stars

Last minute - I ordered a cake topper for my daughter. Excellent quality, looked beautiful, and quick turnaround. I will definitely be ordering lots more. Thank you so much for being so helpful - I lo... See more

Company replied

Rated 5 out of 5 stars

Twenty Seven went the extra mile for me even during their busy Christmas period. Unfortunately through no fault of their own, my parcel was lost with DPD. Emma quickly responded and resolved the probl... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Our vision is to create bring happiness to our customers and create special moments between people by designing beautiful, original, personalised gifts. We bring meaning to gift giving.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.7

All reviews

(198)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Company!

Amazing company! Customer Service is exceptional.

January 8, 2021
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Reply from Twenty-Seven.co.uk

Thanks so much Nicola, what a lovely review! Many thanks, Emma, Twenty-Seven

Rated 5 out of 5 stars

Last minute gift…

I needed a last minute gift delivered in time for the weekend and requested if my order could go first class the next day of ordering. Without hesitation this was organised immediately and I received my order so quickly!! I ordered the initial birthstone necklace and it is so pretty and great quality, exactly what I wanted! Will definitely be ordering again in the future.

December 20, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thanks so much for your review Isabelle, really appreciate it!

Rated 5 out of 5 stars

Bath time boating!

Wonderful customer service from Emma - dealing personally and efficiently with my email queries. Gifts arrived by post in timely manner. My little grandsons love their bath time toy boats (names etched onto the sails). Grand-daughter loved her bunny rabbit toy too!

July 24, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for your lovely review Martin! So pleased to hear that your Grandchildren love their toys. Many thanks, Emma

Rated 5 out of 5 stars

Excellent customer service & beautiful products

I first used Twenty-Seven 12 years ago for my wedding stationary - Emma was amazing then and we had exactly what we wanted. The level of customer service was fantastic, and the designs were beautiful.
Years later and I have bought several of the beautiful products from Emma, including personalised teacher gifts almost every year. I can't recommend them enough, in terms of the beautiful, personalised products and the fab customer service - even at short notice when I have needed things urgently. Excellent all round.

May 25, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for your lovely review!! We love that we are able to work with you to create your wedding stationery and gifts years on. Look forward to speaking with you again soon. Many thanks!

Rated 5 out of 5 stars

Loved the personalised bunny I bought…

Loved the personalised bunny I bought for my niece, and more importantly so did she! Great wee gift, great service.

May 23, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thanks so much for your review Claire, so pleased she liked the bunny!

Rated 5 out of 5 stars

Such Wonderful Service

I can't praise and recommend more highly the wonderful service from Emma and her staff. The beautiful Rose Quartz card I ordered was delayed in arriving through no fault of Twenty-Seven but due to the high demand on Royal Mail deliveries in my London area during these pandemic times. Without hesitation Emma kindly offered a perfect solution for me which in usual circumstances would have been wonderful, but considering the pressures this hard working business must be feeling during these pandemic times, it was absolutely outstanding. I will be ordering again and again. Thank you all at Twenty-Seven.
Diana Taylor. 22nd May 2020

May 22, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much Diana for your lovely review!

Rated 5 out of 5 stars

The team at Twenty Seven have been…

The team at Twenty Seven have been fantastic supplying us and many other small businesses with Safety PPE. We needed a local supplier we could reply on and these guys listened and understood our needs. They also supply are local hospital, so they are heroes in our eyes. Thank you for helping to keep us all safe. easy to order, easy to pay, great customer service and fantastic products. 10/10

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic high quality company

I have been purchasing products from Twenty Seven for a number of years and the team never fails to send me the most gorgeous gifts.
It all started with my beautiful wedding stationery 10 years ago and I have continued to buy their products, due to the excellent quality, great craftsmanship and the attention to detail in the products and packaging are second to none.
Customer service is second to none and any queries are resolved ASAP. A lovely local business flying the flag for Scotland with bespoke, unique and unusual lovely gifts & stationary. I would highly recommend Xx

May 5, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for taking the time to leave us this lovely review Kate! Much appreciated :)

Rated 5 out of 5 stars

Excellent gifts which I have regularly…

Excellent gifts which I have regularly bought for family and friends. Great to be able to have a local Scottish business to rely on.

April 30, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you Alan for your review! Much appreciated

Rated 5 out of 5 stars

Great quality product and great service!

I’m really happy with the personalised key ring I ordered from Twenty-Seven. I ordered it as a gift for my partner who didn’t have a keyring because he didn’t like anything bulky in his pockets.
I ordered it in gun mental and he was very happy! He loves the colour and it sits flat against his leg in his pocket, so it’s a keeper!

April 28, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you Rachel, really appreciate you taking the time to leave us a review :)

Rated 5 out of 5 stars

27 made these individual tree…

27 made these individual tree decorations that the newly weds will treasure each time they celebrate xmas. Pleasure to buy from as well.

April 28, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you for your lovely review Andrew! Much appreciated :)

Rated 5 out of 5 stars

Great service!

Emma and the team were very efficient in responding to emails and helping us design our acrylic wedding invitations. They went the extra mile to source other colours/graphics to achieve the style we wanted and they look amazing. Thank you so much!

April 24, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for your lovely review! Much appreciated :)

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and so helpful and polite and the train set i ordered was just perfect.
Would highly recommend and i will be purchasing from them again in the future.

April 24, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for your lovely review Zahra!

Rated 5 out of 5 stars

Spectacular service and product

Received the most amazing acrylic wedding invitations. Emma and the team helped source a different type of acrylic for my wedding invites and sent several drafts before sending a sample piece.
Every guest commented on how truly spectacular the invites were.
Emma was at hand with her expert knowledge and advice, making the process flawless and stress-free.
Thanks a million

April 24, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much Claire, lovely to hear your review! Much appreciated :)

Rated 5 out of 5 stars

cake topper

Ordered a cake topper for our silver wedding anniversary. It arrived super quick and looked fantastic. It looked so good we have in fact framed it !
Great service 😃

April 23, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you so much for your review Lorna, this is great to hear. Love that you framed the topper!

Rated 5 out of 5 stars

Saved the day at short notice!

Huge thanks to Twenty-Seven for providing a beautiful leaving gift for my daughter's school teacher who was retiring. It was very short notice due to the schools closure and they pulled out all the stops to get it to us on time. Brilliant company, beautiful quality products - I highly recommend. Thank you again Twenty-Seven!!

April 20, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thanks so much for your feedback Kathryn, we are glad we were able to help with your teacher gift. With thanks, Emma. Twenty-Seven

Rated 5 out of 5 stars

Would recommend without hesitation

Would recommend without hesitation. I originally used Twentyseven to produce my wedding stationary 8 years ago and have continued over the last 8 years to purchase gifts and decorations all of which have been of excellent quality with fantastic customer service. Great company and great products

April 19, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you for your review Marie! Emma, Twenty-Seven

Rated 5 out of 5 stars

I am a regular customer for the lovely…

I am a regular customer for the lovely baubles, I think we own one for every person and animal in the extended family!

April 19, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

We are so pleased to hear you love the Christmas decorations! Thank you for taking time to leave us a review - Emma, Twenty-Seven

Rated 5 out of 5 stars

Great service

I’ve ordered from here a few times now. Lovely products and good customer service. No complaints.

April 17, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Thank you Lorna for taking time to leave us a review! Much appreciated, Emma. Twenty-Seven

Rated 1 out of 5 stars

Beware

Beware - chronic item and false description. Purchased a birthstone bangle for £20- 2 stones for different months are exactly the same stone (close up photo taken as evidence). Also, item cheap and tacky looking. Complained but company will not accept. False advertising - strongly advise not to purchase from this company. Check feedback - 50% of reviews are bad. Shame I didn't read them before purchasing!

February 9, 2020
Unprompted review
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Reply from Twenty-Seven.co.uk

Hi Fran, thank you for leaving feedback. I can see that you returned your item and received a refund. We are sorry you were not completely happy with your item, our January and July charms are both deep red colours. Our feedback ratings are not 50% bad at all and we strive to provide great products and excellent customer service. Many thanks, Emma. Twenty-Seven

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