Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .
Company replied
The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more
Company replied
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more
Company replied
Company details
- Beauty Product Supplier
- also in
- Beauty Supply Store
- Cosmetic Dentist
- Dental Supply Store
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care UK
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the wrong brush heads for my…
I ordered the wrong brush heads for my toothbrush and emailed to ask if I could exchange. No response nearly a week later.
July 16, 2026
Reply from Spotlight Oral Care UK
We're so sorry to hear about your experience, and we sincerely apologize that we didn't receive your email Julie. This is certainly not the level of service we aim to provide. A member of our team will be in touch with you by email shortly to assist with the returns and exchange process for your brush heads. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Terrible customer service
Originally had some email exchanges with the company regarding a toothbrush that stopped working, a replacement was swiftly sent but that replacement also stopped working. Due to two toothbrushes from the company not working they offered a refund which I agreed to however they have not provided a refund and have stopped replying to emails requesting an update on this. Seems to me the customer service is all superficial to try and keep their reviews high.
UPDATE:
Updating review by a few stars as the company did eventually get in touch and sort the issue.
July 20, 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you for your feedback.
We’re sorry to hear that you feel this way. We have been in contact with you regarding this matter and have been working to resolve the refund issue.
We have processed the refund to your PayPal account and have sent you a screenshot of the refund confirmation for your reference.
We apologise for any frustration caused and appreciate your patience while this was being resolved.
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 😊 We're delighted to hear you're so pleased with your purchase and that your order arrived quickly. We really appreciate your support and hope you continue to enjoy your Spotlight products!
Reply from Spotlight Oral Care UK
Thank you for your kind review! We're thrilled to hear that you're enjoying the product and that you had a positive experience with our customer service team. Your recommendation means a lot to us. Thank you for choosing Spotlight Oral Care!
Happy customer
Everything I have puchased from this brand I have been very happy with. Fast delivery.
July 12, 2026
Reply from Spotlight Oral Care UK
Thank you for your fantastic review Patricia! We're delighted to hear that you've been happy with everything you've purchased from Spotlight Oral Care. It's also great to know that your orders have arrived quickly.
Excellent toothbrush
Excellent toothbrush. Really surprised with quality and efficiency.
July 10, 2026
Reply from Spotlight Oral Care UK
Thank you for your wonderful review Mena! We're delighted to hear that you're enjoying your toothbrush and that its quality and performance exceeded your expectations. W
Couldn’t be happier
Couldn’t be happier, I missed out on a 40% off promotion by a day.
You honoured it and I’m extremely happy. Thankyou so much
July 9, 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 😊 We're delighted we could help and honour the promotion for you. We always want our customers to feel valued, and we're so pleased to hear you're happy with your experience. Thanks again for your support!
Very quick and helpful response.
July 7, 2026
Reply from Spotlight Oral Care UK
Thank you for your lovely review! 😊 We're so pleased to hear you found our service quick and helpful. We really appreciate your kind words and your support. If you ever need anything, we're always here to help!
Reply from Spotlight Oral Care UK
Thank you so much for your kind review! 😊 We're delighted to hear you're happy with both our service and the product.
I like the toothbrush base but the…
I like the toothbrush base but the brushes only last a week or two ( they need to be made of stronger plastic) I understand they are expected to last at least three months and the brushes are expensive. I cannot afford to keep buy the brushes and if you do not improve them I will have to go back to my old electric toothbrush.
July 7, 2026
Reply from Spotlight Oral Care UK
Hi Sara,
Thank you for your feedback, and we're sorry to hear about the issues you've experienced with the brush heads.
We appreciate you taking the time to share your comments, and we'll reach out to you via email to look into this further and assist you.
Reply from Spotlight Oral Care UK
We really appreciate your kind feedback and support DB!
Products…
Started with a tooth brush progressed to whitening toothpaste and gel. These are products that actually do exactly as described. You won't be disappointed just order.
June 24, 2026
Reply from Spotlight Oral Care UK
Thank you for your fantastic review Lorraine! We're delighted to hear that you've expanded your Spotlight Oral Care routine from a toothbrush to our whitening toothpaste and gel, and that you've seen such great results.
Good Toothbrush
Prompt replies to my queries, quick delivery with good communication. This is my second purchase so shows I am pleased with the product.
July 4, 2026
Reply from Spotlight Oral Care UK
Thank you for your lovely review Kay! We're delighted to hear that you've had a positive experience with both our products and customer service.
Highly recommend spotlight oral care…
Highly recommend spotlight oral care always great products. And the toothbrush my teeth feel amazingly clean. If you like looking after your teeth then spotlight oral care will look after you.
June 25, 2026
Reply from Spotlight Oral Care UK
Thank you for your wonderful review! We're thrilled to hear that you're enjoying our products and that your toothbrush is leaving you with great results.
No package or packet even arrived.
I have not received anything from your company so I can not give you a good review.
May 13, 2026
Reply from Spotlight Oral Care UK
We appreciate your feedback.
I am very sorry to hear that you had not received the complimentary chart.
I have now emailed it over to you, and I apologise for the delay and any inconvenience this may have caused.
If you have not received the email, please check your spam or junk folder, and let us know if you need us to resend it.
The best dental toothbrush and…
The best dental toothbrush and whitening toothpaste keeping inflammation away. Excellent customer service
June 19, 2026
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful review! We are happy to hear that you're enjoying both your toothbrush and whitening toothpaste. It's also fantastic to know that you've had a positive experience with our customer service team.
Replacement toothbrush…
Unfortunately my first toothbrush stopped working after 6 months.
I got in touch with spotlight oral care & cannot fault the service I got & new toothbrush within a week. I dealt with Tina who was first class.
July 3, 2026
Reply from Spotlight Oral Care UK
Thank you so much for taking the time to leave your review. We are sorry to hear that you experienced an issue with your original toothbrush, but we're delighted that our team was able to resolve it quickly for you and that you had a great experience with a member of our team.
Fantastic customer service thank you!
July 1, 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review!
We're thrilled to hear you had a great experience with our customer service. Your kind words really mean a lot to our team.
Thanks again for your support!
Very pleased so far
The water tank on my previous water flosser was impossible to keep clean by its design so I'm hoping the Spotlight UV flosser will overcome that issue. The tank is smooth inside so hopefully keeping it clean won't be a problem, along with the UV cleaning facility. Delivery was very quick and I bought it with a good discount. Happy so far with my purchase. However, the replacement heads are a bit pricey and come in a package with replacement heads that I won't use so this could be a potential drawback in the future.
June 25, 2026
Reply from Spotlight Oral Care UK
Hi Stephanie,
Thank you for your lovely review! We're so pleased to hear you're enjoying your new UV Water Flosser.
We also appreciate your feedback regarding the replacement heads and will be sure to pass it on to our product team.
Thank you for your support!
Quick and easy ordering process
Quick and easy ordering process. Lovely packaging with considerations for our environment. Speedy delivery and really effective whitening products that all the family enjoy.
July 1, 2026
Reply from Spotlight Oral Care UK
Thank you so much for your fantastic review!
We're delighted to hear that you found the ordering process quick and easy, appreciated our environmentally conscious packaging, and were pleased with the speedy delivery. It's especially wonderful to know that the whitening products have been so effective and are enjoyed by the whole family!
Thank you for choosing Spotlight Oral Care. We truly appreciate your support!
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