Spotlight Oral Care UK Reviews 

1,706
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers had a great experience with this company. Customers frequently praise the overall quality and effectiveness of the dental care items, noting visible results, great value, and smooth daily routines. Additionally, online shoppers highlight the fast shipping alongside a dedicated customer service team that is exceptionally responsive and supportive when resolving unexpected problems. However, some customers also noted that certain electronic devices experienced durability concerns or completely stopped functioning properly after months of regular household use. A few other people also felt that specific brush head compatibility, unique charger connections, and replacement ordering options presented minor challenges during ownership.

What people talk about most

Product

Customers had positive experiences with product, often noting that toothbrushes perform well and leave teeth... See more

Quality

Reviewers mention positive feedback about quality, noting that toothbrushes and oral care items perform... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive promptly, on time, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being responsive... See more

Order

Users describe ambiguous interactions with order processes, as many reviewers praised the quick and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more

Company replied

Rated 4 out of 5 stars

Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .

Company replied

Rated 5 out of 5 stars

The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more

Company replied

Rated 5 out of 5 stars

I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more

Company replied



Company details

  1. Beauty Product Supplier
  2. also in
  3. Beauty Supply Store
  4. Cosmetic Dentist
  5. Dental Supply Store
  6. Health and Beauty Shop
  7. Teeth Whitening Service

About Spotlight Oral Care UK

Written by the company


Shop All Products


Shop Best Sellers


Shop Teeth Whitening


Shop Toothbrushes

EU Store

US & CA Store


Created by Dentists

Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.

Made With Care

Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,706)

336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for your lovely review!

We're delighted to hear that you're very pleased with your dental products. Your feedback means a lot to us, and we're so grateful you took the time to share your experience.

Thank you for choosing Spotlight Oral Care!

Rated 5 out of 5 stars

love this brand and the toothbrush I…

love this brand and the toothbrush I have for years now, still going strong

April 13, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for leaving us such a wonderful review Fiona! We are thrilled to hear you are happy with your toothbrush.

Rated 4 out of 5 stars

Great Apple-like design and packaging

Great Apple-like design and packaging. Having always used Philip's toothbrushes I was delighted with how light and easy to handle the SpotlightPro is. My one niggle is that putting the brushes on and taking them off requires more physical effort than is ideal for an older person.

June 17, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your thoughtful review and for choosing the Spotlight Pro. We're delighted to hear that you appreciate the design, packaging, and lightweight feel of the toothbrush.

We also appreciate your feedback regarding the brush heads. Removing and attaching the heads should not require excessive force, so this is something we'd like to investigate further. A member of our team will be reaching out to you shortly to gather some additional information and assist you further.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great customer service!

June 16, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your wonderful review Adam! We're so pleased to hear you were happy with our quick delivery and customer service. Your support means a lot to us!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, great products

June 26, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your lovely review Julie! We're delighted to hear you were happy with the quick delivery and our products. We truly appreciate your support!

Rated 5 out of 5 stars

Great toothbrush still getting used to…

Great toothbrush still getting used to it thank you 🙏

June 22, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Hi Tulin,

Thank you for your review! We're glad to hear you're enjoying your toothbrush. We hope you continue to get used to it and love the results thank you for choosing Spotlight Oral Care!

Rated 5 out of 5 stars

All good

All good - quick delivery

June 23, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Hi Julia,

Thank you for your feedback! We're delighted to hear your order arrived quickly and that you had a positive experience. We really appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

I purchased a water flosser almost a…

I purchased a water flosser almost a year ago. Sadly the untra violet light stopped working. They very kindly replaced the faulty flosser for a brand new one. Excellent customer service.

June 21, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for taking the time to leave us such a lovely review!

We're delighted to hear that our customer service team was able to help and that your replacement water flosser was arranged quickly. We really appreciate your kind words and are so pleased we could get everything sorted for you.

Thank you for choosing Spotlight Oral Care!

Rated 5 out of 5 stars

Excellent cleaning and whitening. Could improve on sensitivity

I'm still learning how to direct my Waterpik without dousing my hair and glasses, but I'm getting better and the results are worth it.
The whitening toothpaste is excellent though its gum sensitivity formulation isn't strong enough for me to give up Colgate Complete.

June 16, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your review Karen! We're delighted to hear you're seeing great results with the water flosser. If you're still getting used to it, try starting on Gentle Mode and increasing the pressure as you become more comfortable. We're also pleased you're enjoying the Whitening Toothpaste and appreciate your feedback on the sensitivity formula.

Rated 5 out of 5 stars

fantastic customer service fantastic toothbrush

We bought 2 sonic pros last year. One worked perfectly and had zero problems. One suddenly the battery wouldn't charge. Contacted customer service. Within a day of telling them there was a new one on the way to me. This was the only issue we've had and it was resolved super fast. The toothbrush is amazing. It cleans super well and feels clean

June 20, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for taking the time to share your experience Sam. We are thrilled to hear that you're enjoying your Sonic Pro toothbrushes and that they leave your teeth feeling exceptionally clean. While we're sorry that one of the toothbrushes developed a charging issue, we're pleased that our customer care team was able to resolve the matter quickly and get a replacement on its way to you.

Rated 5 out of 5 stars

Good value bundle

Good value bundle, excellent toothbrush and dispatched quickly. I emailed them as i was concerned about it reaching us in time for fathers day, and their customer service was great - they responded quickly and were empathetic and informative. Would recommend this site.

June 17, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for your lovely feedback Abbi! We’re really pleased to hear you’re happy with the products and that everything was dispatched quickly for you. It’s especially great to know our customer service team were able to help.

Rated 5 out of 5 stars

Fast delivery sale prices are decent…

Fast delivery sale prices are decent thanks

June 17, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Hi Susan,

Thank you so much for your lovely review — we really appreciate it.

We’re glad to hear you were happy with the fast delivery and found the sale prices decent. We hope you enjoy your products, and if you ever need anything, we’re always here to help.

Kind regards,
Suzanne

Rated 5 out of 5 stars

Well it was delivered OK.

Well it was delivered OK.

June 17, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for taking the time to leave a review — we really appreciate it.

I’m glad to hear your order was delivered safely. If there’s anything else we can help with or if you have any questions about your product, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Recommend

Recommend - varied features and teeth feel cleaner.

June 7, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for your recommendation — we really appreciate you taking the time to leave a review.

We’re delighted to hear you’re enjoying the varied features and that your teeth feel cleaner using the product. That’s exactly what we aim for!

Kind regards,

Suzanne

Rated 5 out of 5 stars

Ordered just what I needed for a good…

Ordered just what I needed for a good price and a couple of useful freebies were sent too.
Very pleased with products, service and delivery.

June 16, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for your wonderful review!

We're delighted to hear you found exactly what you needed at a great price, and that you enjoyed the complimentary freebies too. It's fantastic to know you were pleased with both the products and the service, as well as the speedy delivery.

Thank you for taking the time to share your experience. We really appreciate your support and hope to welcome you back again soon!

Kind regards,

Suzanne

Rated 5 out of 5 stars

Great product good service good price

Great product good service good price

May 7, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your wonderful review!

We're delighted to hear that you're happy with the product, our service, and the value we offer. Your kind words mean a great deal to our team.

Thank you for taking the time to share your experience. We really appreciate your support and hope to serve you again in the future!

Rated 5 out of 5 stars
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your continued support! 💙 We're so happy to hear that Spotlight toothpaste is your go-to choice. We truly appreciate your loyalty and look forward to keeping your smile bright for many more orders to come!

Rated 5 out of 5 stars

Excellent customer service

I had a problem with the toothbrush turning on and off after about 8 months, but Suzanne at customer service was great. Sent a short video showing the issue and she quickly sent out a new one. Couldn't fault the service.

June 13, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for taking the time to leave us such a lovely review! We're sorry to hear you experienced an issue with your toothbrush, but we're delighted Suzanne was able to resolve it quickly for you. We really appreciate your support and hope you continue to enjoy your new toothbrush!

Rated 5 out of 5 stars

Professional

Professional. I went to my hygienist then follow on dental appointment. They. Both said said wow. What an Improvement. having had chemo. My teeth were loose. But using the water flosser has vastly improved My dental health. I recommended your products. They took notes. So well done. Smiling June.x

June 2, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you so much for sharing your experience, June. We are truly delighted to hear about the improvement in your dental health and that your hygienist and dentist noticed such a positive difference. We appreciate your support!

Rated 4 out of 5 stars

Brushheads arrived on time

Brushheads arrived on time, will continue to use them as I have the oral care brush. starting to get a wee bit pricey now.

June 13, 2026
Spotlight Oral Care UK logo

Reply from Spotlight Oral Care UK

Thank you for your review and for your continued support Alistair.
We're happy to hear that your brush heads arrived on time and that you're enjoying using them with your toothbrush. We also appreciate your feedback regarding pricing. We always strive to provide high-quality products while offering the best value possible, and comments like yours are valuable as we continue to improve.

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