Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Speedy phone booking, clear terms…
Speedy phone booking! well answered. Nice clean unit code access from a main road. I used the units before. Ideal on A32 between two large towns. A tiny downside; timed access (not 24 hrs) units no access except office biz hours! No staff on site 9-5, no access early (morning) and closed 7pm. Traffic is very re. delivery aims for some factor this in if coming far: NB. on very narrow (main road) tailback. high traffic 8am-7pm opening hours.
April 1, 2026
Unprompted review
Reply from UK Storage Company
Thank you for taking the time to leave such detailed feedback and for choosing to store with us again. We’re pleased to hear that you found the phone booking process quick and helpful, and that the unit itself was clean, secure, and easy to access from the main road.
We also appreciate your comments regarding access hours and traffic in the area. While our access times are designed to balance security and availability, we understand that 24‑hour or early‑morning access can be important for some customers, and your feedback is helpful. Your notes about peak‑time traffic are also useful for other customers planning their visits.
Thank you again for your repeat custom and for sharing such a thoughtful review.
Kind regards,
The UK Storage Company Team
I used uk storage company to give me…
I used uk storage company to give me more space as I was planning to move into my own flat, using it meant I could store everything I needed to they did a great job oof just being easy to use
April 16, 2026
Unprompted review
Reply from UK Storage Company
Hi Ben,
Thank you for your feedback. We’re really glad to hear that using UK Storage Company helped give you the extra space you needed while preparing to move into your own flat. It’s great to know you found the service easy to use—that’s exactly what we aim for.
We appreciate you choosing us and wish you all the best in your new place.
Kind regards,
The UK Storage Company Team
A quality service
I used the 70 sqft storage unit for over a year, downsizing to a 50 sqft unit for the last 8 months. The units are very secure and the booking process is a breeze thanks to the new app. The sign up discounts were also appreciated. Would use again.
April 4, 2026
Unprompted review
Reply from UK Storage Company
Hi Robin,
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found the units secure and that the booking process was straightforward using our app. It’s also great to know that the flexibility to downsize your unit worked well for you and that you found the introductory discounts helpful.
Thank you for choosing us for your storage needs—we’d be delighted to welcome you back again in the future.
Kind regards,
The UK Storage Company Team.
Good experience
Very polite, accommodating and informative salesman Liam Reed.
Overall, so far, the service and provision of storage accommodation has been very good.
April 8, 2026
Unprompted review
Reply from UK Storage Company
Dear Peter,
We appreciate your review and delighted that Liam was accommodating and able to walk you easily through our self storage booking process.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Self Storage Made Easy!
UKSTORAGE
Liam at UKSTORAGE couldn't have been more helpful!
The site is clean and tidy!
April 14, 2026
Unprompted review
Reply from UK Storage Company
Dear Matt,
Thank you so much for our five star review.
We are delighted that Liam was able to assist you throughout the UK Storage Company booking process.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
Kind regards,
The UK Storage Company
staff are fantastic
Sammy was so helpful and kind on the phone, she reassured me and explained everything clearly.
April 2, 2026
Unprompted review
Reply from UK Storage Company
Dear Leanne,
Thank you for taking the time to share your feedback.
We are delighted that Sammy was able to walk you through the process, and make you feel reassured about booking with UK Storage Company.
Thank you for choosing us — we truly appreciate your custom.
If you need anything further, please do not hesitate to contact tour Customer Support team.
All the best,
The UK Storage Company team
Excellent company and customer service
Needed a storage unit to store the contents of a flat. Rang UK Storage Company and spoke to Liam who arranged a storage unit for me straightaway. Very professional and friendly service. Storage unit clean and big enough to store everything from a flat. Very secure with barrel lock and keys and trolleys provided for ease of moving things from the car park to the unit. Secure access to and from the car park and the building housing the units itself.
February 19, 2026
Unprompted review
Reply from UK Storage Company
Dear Diane,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that Liam was able to help you arrange a storage unit so efficiently and that you found the service both professional and friendly.
It’s great to know the unit met your needs and that you were happy with the cleanliness, security features, and ease of access, including the trolleys provided. We’re pleased we could make storing the contents of your flat as straightforward and secure as possible.
Thank you for choosing UK Storage Company — we really appreciate your recommendation.
All the best,
The UK Storage Company team
Mollie was superb
Mollie was superb, had all the information and checked things she was unsure of. Customer service gold
Unit seemed secure and well-lit
April 11, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
We are delighted that you not only awarded us five stars but have commended Mollie for her superb customer service.
Thank you for storing with us.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
The UK Storage team
Melvina was super
Melvina was super. So patient and helpful. She made it very easy.
March 26, 2026
Unprompted review
Reply from UK Storage Company
Dear Catherine,
Thank you so much for awarding UK Storage Company five stars.
We are delighted that Melvina was patient and helpful, walking you through our processes.
If you require anything further please do not hesitate to contact our Customer Support team.
Thank you for choosing UK Storage Company.
All the best,
The UK Storage Company team
Very easy to use the site the location…
Very easy to use the site the location is perfect and the unit clean and tidy and perfect for what we need
March 31, 2026
Reply from UK Storage Company
Dear customer,
Thank you for your five star review, we really appreciate and value your feedback.
We are delighted, that your found the site and the unit clean and tidy, plus it suits your immediate requirements.
If you need anything further, please do not hesitate to contact our Contact Centre Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
The process was so easy
The process was so easy! When you call them you’re put through straight away. Very happy with my internal unit. Love the option of using the big lift if you’re on a higher floor. Every employee I spoke to was always so helpful. Highly recommend
March 31, 2026
Reply from UK Storage Company
Dear Thomas,
Thank you for awarding UKS five stars.
We’re really pleased to hear how easy you found the whole process and that your internal unit is working well for you.
t’s great to know the big lift has made moving items to higher floors nice and simple, and we truly appreciate your kind words about our team — they’ll be delighted to hear it.
Thank you for choosing us and for the high recommendation! If you ever need anything, we’re always here to help.
Kindest regards,
The UK Storage Company team
Helpful and efficient when asking to…
Helpful and efficient when asking to add a storage unit to help sort another
April 1, 2026
Unprompted review
Reply from UK Storage Company
Dear Lottie,
Thank you for our review.
We are delighted that our team were helpful and efficient, as we aim to give a high level of service to all customers.
Thank you for storing with us.
All the best,
The UK Storage Company team
Mollie was a welcome relief after a…
Mollie was a welcome relief after a very stressful day!
She made the whole experience easy and straightforward, a real asset to the U.K. storage team!
March 31, 2026
Unprompted review
Reply from UK Storage Company
Dear James,
Thank you so much for your feedback!
We’re delighted to hear that Mollie made such a positive difference to your day. After a stressful experience, having someone who can make things easy and straightforward really matters, and it’s great to know she delivered just that.
Thank you for taking the time to share your experience!
If you require anything further, please do not hesitate to call our Contact Centre Support team.
All the best,
The UK Storage Company team
It would be zero
It would be zero, if I could...
Reasons being, but not limited to:
1. Nothing but threatening behaviour - I lost my job and was sent a final notice of aution before a first was ever issued
2. Misinformation at every turn - was never told anything, even though they had my email address
3. Changing the lock and not sending a new key - updated my address and still nothing
4. "Oops, sorry" culture of customer service - zero empathy from all staff
5. Final notice sent without a first notice (highly illegal) - just an "oops, sorry".
6. RATS!!! - some of my stuff has been ruined and had to be binned. We even found a rat corpse in one of my boxes!
Not to mention...there is no on-site help whatsoever, so if you need assistance in an emergency, you'll have to wait 3-5 working days, except weekends and bank holidays!
NEVER EVER USE!!!
March 18, 2026
Unprompted review
Reply from UK Storage Company
Dear Nessa,
Thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed, and we take all customer feedback seriously.
To ensure your concerns are fully reviewed, a Customer Support Manager will now be looking into the details you have raised, including the communication timeline, notice procedures, lock access process, and the condition of the unit. At this stage we are not in a position to confirm any specifics, but we will carry out a thorough assessment of the account history and site records.
We would appreciate the opportunity to discuss this directly so we can better understand the circumstances. If you are able to contact our support team with your account information, it will allow us to investigate appropriately and clarify any points that may require further explanation.
We understand how frustrating this situation must feel, and while we cannot comment on the accuracy of individual points until the review is complete, please be assured that your feedback will be treated seriously and handled in line with our internal processes.
Thank you again for bringing this to our attention. We hope to work with you to reach a clear understanding of what has occurred.
Regards,
The UK Storage Company team
Excellent service and price
After researching several storage providers i settled on UK Storage with Liam Reed as my contact. Liam made the entire process quick and easy and offered me a price that beat all the competitors.
Liam was engaging, professional and friendly. A great representative of UK Storage
March 31, 2026
Unprompted review
Reply from UK Storage Company
Dear David,
Thank you so much for your fantastic review! We’re delighted to hear that you received excellent service and value.
It’s great to know that Liam made the process quick and straightforward, and we’re thrilled he was able to offer a price that beat your other quotes. We agree—his friendly, professional approach makes him a great representative of UK Storage.
We really appreciate you choosing us and taking the time to share your experience. If you need anything at all in the future, we’re always here to help!
Kind regards,
The UK Storage Company team
Great storage company, happy customer
I needed a storage unit to store household items. Uk Storage made the online booking process easy. The forecourt gates were always open which made accessing the site easy and I appreciated the 24 hour access. The site always appeared to be well maintained and clean. I never had any problems using the facility: there were always trolleys available and the lifts always worked. The CCTV was reassuring. The unit itself was clean and watertight. Nothing went mouldy or smelled musty in my unit. Overall I have been a very happy customer of UK storage and have only moved out due to a change in circumstances. On the few occasions when I have called customer services they have always been friendly and helpful, a pleasure to deal with.
March 29, 2026
Unprompted review
Reply from UK Storage Company
Dear Joanna,
Thank you so much for such a wonderful and detailed review. We’re delighted to hear that your experience with us has been so positive from start to finish. It’s great to know the online booking process was easy, access was straightforward, and that the site — including the gates, lifts, trolleys, and your unit — consistently met your expectations.
We take pride in keeping our facilities clean, well‑maintained, and secure, so hearing that everything stayed in perfect condition and that our CCTV and 24‑hour access gave you peace of mind really means a lot. We're also pleased that our Customer Support team made every interaction friendly and helpful.
Thank you for choosing us. We’re sorry to see you go due to a change in circumstances, but you’ll always be welcome back if you ever need storage again.
Kindest regards,
The UK Storage Company team
I received great customer service from…
I received great customer service from Tommy Gale . My first time booking a storage unit & Tommy explained everything to me making it an easy process to book .
March 27, 2026
Unprompted review
Reply from UK Storage Company
Dear Michelle,
Thank you so much for giving us five star review.
We are delighted that your received commendable Customer Service from our team.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
I wandered round last weekend to see…
I wandered round last werkend to see what size unit I would need and had a bad experience with two employee's on the phone, one cut me off and the other just wanted to sell me something rather than be helpful showing me the different units.
Today Tommy helped me sort out a unit and gave good instructions. Thank you for all your help Tommy. Very impressed with his professionalism.
Once I got to the unit I was able to get through the front door but not the second. A guy let me in once I showed him I was logged in. Then I couldn't get out it took 4 go's. Then couldn't get back in again at front door. Rang the number the lady was amazing and reset my code and gave great instruction.
March 27, 2026
Unprompted review
Reply from UK Storage Company
Dear Sharon,
Thank you for taking the time to share such a detailed review. While we’re really pleased to hear that Tommy provided excellent support and left you impressed with his professionalism, we’re very sorry that your initial visit and some of the access issues caused frustration.
Your experience with the phone calls and the lack of help when viewing unit sizes is not the level of service we expect, and we’ll be addressing this with the team. You should always feel welcomed and supported when choosing a storage unit.
We’re also sorry to hear about the trouble you had with the doors and access codes. We’re glad our support team were able to reset the code and guide you through it, but we completely understand how inconvenient that must have been.
Thank you again for your patience, and for recognising the great service from both Tommy and the team member who helped you over the phone. If you need anything at all going forward, we’re here to help and ensure the rest of your experience is smooth.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
Very promptly received a call after…
Very promptly received a call after enquiring through the website. Simple process, well priced and easy to reserve, would definitely recommend if you're after a quick result.
March 27, 2026
Unprompted review
Reply from UK Storage Company
Dear Mel,
Thank you for taking the time to leave a review!
We’re really pleased to hear that you received a prompt call and found the whole process simple, well‑priced, and easy to reserve. That’s exactly the experience we aim to provide.
We really appreciate your recommendation and are glad we could deliver a quick and smooth result for you. If you ever need anything in the future, we’re always here to help.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Never used storage unit before
Never used storage unit before. Glad we used this one as it was so easy to access definitely use again.
March 23, 2026
Unprompted review
Reply from UK Storage Company
Dear Gail,
Thank you so much for sharing your experience! We’re delighted to hear that your first time using a storage unit was smooth and easy. That’s exactly what we aim for, and it’s great to know we hit the mark.
We really appreciate you choosing us.
Thanks again for the lovely review!
All the best,
The UK Storage Company team
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