From the first visit to collecting my new car, the staff were all exceptional. So helpful, guiding me through the process and making the whole experience fun and informative. They all went out of th... See more
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The staff there are very friendly and helpful they will always make you fill welcome Kaliegh done the a very good introduction and done and went over all the controls and the settings to the phone con... See more
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Travis at Vertu Bridgwater was great. He sent a personalised video of the car within an hour of my initial enquiry. We booked to go and see the car the following day and picked it up 4 days later!... See more
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Amazing service as always. Calum and Steve were brilliant and sorted the purchase of our car seamlessly. Also big thanks to Seb, James, Jim ,Amy and Stacey - what a team 😁Thank you BMW Bridgwater
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Company details
About Vertu Motors - BMW Bridgwater
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
The Showground, BMW, TA6 6DD, Bridgwater, Somerset, United Kingdom
- 0330 012 3630
4.7
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kayleigh and Casper are amazing at what…
Kayleigh and Casper are amazing at what they do.
Thank you for all your help and support on getting my new car.
James x
July 14, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi James,
Thank you for your review. We're delighted to hear that Kayleigh and Casper provided such amazing support while helping you get your new car. Your kind words are greatly appreciated, and we'll be sure to pass them on to both of them. Enjoy your new car, and thank you for choosing BMW Bridgwater.
Kind regards,
Danielle
My Mini Handover
The staff there are very friendly and helpful they will always make you fill welcome Kaliegh done the a very good introduction and done and went over all the controls and the settings to the phone connection all in all AMAZING
July 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi John,
Thank you for your fantastic review. We're delighted to hear that the team made you feel so welcome and that Kaliegh provided such a thorough handover of your MINI. It's great to know she took the time to explain the controls, settings and phone connectivity, helping you get the most from your new car.
We hope you enjoy every mile in your MINI. Thank you for your kind comments.
Kind regards,
Danielle
Outstanding Customer Service from Vertu BMW
I recently purchased a brand-new BMW F70 M Sport from Vertu BMW. Unfortunately, less than a month after taking delivery, the vehicle developed an error message.
I contacted the dealership and was immediately impressed by their response. Within a few hours, they arranged for a recovery truck to collect the vehicle. Shortly afterwards, they picked me up and provided a courtesy car so I could continue with my day without inconvenience.
Following a detailed inspection, it became clear that the repairs required were extensive. Rather than simply repairing the vehicle, BMW acknowledged the situation and arranged for me to receive a brand-new replacement car. This demonstrated a real commitment to customer satisfaction and standing behind their product.
Throughout the entire process, the communication, documentation, vehicle handover arrangements, and customer care were handled flawlessly. While it was disappointing to experience an issue with a new vehicle, the way Vertu BMW and BMW resolved the situation was exceptional.
Thank you to everyone involved for turning what could have been a negative experience into a positive one. I would not hesitate to recommend Vertu BMW based on the professionalism, transparency, and customer-focused approach shown throughout.
July 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi David,
Thank you for taking the time to share your experience. While we're sorry that your new BMW developed a fault so soon after delivery, we're delighted to hear that the team at BMW Bridgwater responded quickly and kept you supported throughout.
It's fantastic to know that the recovery, courtesy car, communication and ultimately the replacement vehicle process turned a disappointing situation into a positive one. Your comments about the professionalism, transparency and customer care shown by the team are greatly appreciated.
Thank you for your recommendation, and we wish you many happy miles in your new BMW.
Kind regards,
Danielle
Exceptional service!
From the first visit to collecting my new car, the staff were all exceptional. So helpful, guiding me through the process and making the whole experience fun and informative. They all went out of their way to keep me informed every step of the way.
June 30, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Annie,
Thank you for your wonderful feedback, it’s fantastic to hear the team made the whole experience enjoyable, informative and stress-free from start to finish. We’re pleased you felt well supported and kept informed every step of the way.
Kind regards,
Dean
Reply from Vertu Motors - BMW Bridgwater
Good morning Ian,
Thank you for your great feedback, it’s lovely to hear you found the team friendly and the service so positive.
Kind regards,
Dean
Purchasing a new car
Very professional and efficient process for purchasing a new car and the staff there are helpful and very polite to deal with
June 27, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Adrian,
Thank you for your kind feedback.
We’re delighted to hear you found the process professional and efficient, and that the team were helpful and polite throughout your purchase.
Kind regards,
Danielle
From start to finish a dream
From start to finish the process of buying my mini was a delight. Such friendly and helpful staff from the sales people to the sales manager. Very knowledgeable about the set up of the car which made life so much easier for me. Kelsie and Kayleigh made the whole purchase a dream. Would recommend them highly.
June 22, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Liz,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re absolutely delighted to hear that the whole process of buying your MINI at Vertu BMW Bridgwater was such a pleasure from start to finish.
It’s wonderful to know that the team made such a positive impression with their friendliness, helpfulness, and knowledge, helping make everything feel simple and straightforward for you. We’re especially pleased to hear that Kelsie and Kayleigh made the experience feel like a dream — we’ll be sure to pass on your kind words to them.
Your recommendation means a great deal to the team, and we’re so pleased you had such a positive experience. We hope you’re loving your MINI, and if you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Amazing service as always
Amazing service as always. Calum and Steve were brilliant and sorted the purchase of our car seamlessly. Also big thanks to Seb, James, Jim ,Amy and Stacey - what a team 😁Thank you BMW Bridgwater
June 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Alison,
Thank you for your fantastic review. It’s great to hear that Calum and Steve made the purchase process seamless and that the wider team all contributed to such a positive experience.
Your kind words about everyone at BMW Bridgwater will be really appreciated — it certainly sounds like a great team effort!
Kind regards,
Dean
Professional
Professional, polite and very knowledgeable made the whole process of purchasing the vehicle a pleasure.
Will be recommending them to friends and family.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your excellent feedback. We’re delighted to hear that the team’s professionalism, politeness and knowledge made your vehicle purchase such a pleasure. We truly appreciate your recommendation to friends and family.
Many thanks,
Chloe
Smooth sell process for my used bmw i5
Smooth sell process for my used bmw i5. Calum did a great job in providing good knowledgble customer services. He picked me from train station and helped me answer all questions regarding my bmw. Friendly and fun chap to deal with.
May 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for sharing such a positive review. It’s great to hear that the selling process for your BMW i5 was smooth from start to finish. Calum will be delighted to know his knowledge, support and friendly approach made the experience easy for you. The extra effort—like collecting you from the station and taking the time to answer every question—really reflects the level of service we aim to provide. We’re so pleased it all felt straightforward and enjoyable.
Many thanks,
Chloe
Great service
Great service. Our contact Gary was both very knowledgeable and helpful. A really good experience all around. Highly recommended.
May 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon, Thank you for your fantastic review! We’re delighted to hear you had such a great experience with us at BMW Bridgwater.
It’s wonderful to know Gary provided such knowledgeable and helpful support throughout.
Your recommendation really means a lot to us — thank you again for choosing Vertu!
Kind regards,
Kerry
Good freindly customer service …
Casper was very helpful and made the process straightforward
May 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Stephen,
Thank you for your feedback. I’m really pleased to hear Casper was so helpful and made the process straightforward for you.
Kind regards,
Danielle
Amazing experience
Amazing experience.
Both Mark and Will were excellent.
May 22, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for the great feedback. We’re so pleased to hear you had an amazing experience with both Mark and Will.
Many thanks,
Chloe
Bmw 530d xdrive used approved vrm
Bmw 530d xdrive used approved vrm - BT72EKX
I had an extremely disappointing experience with Vertu BMW Bridgwater.
I travelled 3.5 hours and took a day off work after leaving a deposit on the car. The sales team were fully aware of this, so although it was inconvenient, I felt reassured because this was a BMW Approved Used car being sold by an official BMW dealer.
Unfortunately, the reality was completely different.
As soon as I opened the car door, there was a strong smell of cheap interior perfume and what looked like a cloud of fumes/smoke, almost as if something had just been sprayed moments before I arrived to mask another smell.
The car had only 19,000 miles, yet the interior condition was shocking for a BMW Approved Used vehicle. The exterior also had visible marks on the door that had simply been touched in with what looked like a paint pen — completely unacceptable on a £36,000 car.
Just as I was about to proceed with payment, I noticed both ambient lighting strips on the door cards were faulty and visibly marked. These clearly needed replacing and were nowhere near the standard you would expect from a BMW dealer.
After speaking with management, the sales team told me they would not cover the repair, despite admitting the parts were only around £30 each plus labour. No goodwill gesture, no offer to discount the vehicle, and no offer to have the work completed at a BMW dealer closer to me — nothing.
Instead, they were happy to let a customer who had travelled 3.5 hours and taken time off work leave empty-handed over such a small issue.
The whole experience felt unprofessional and poorly handled, with very little customer care or people skills shown throughout. I would strongly advise anyone considering buying from Vertu BMW Bridgwater to read the reviews carefully beforehand.
May 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for taking the time to leave us a review, I am sorry to read about your experience. I have returned to the business today and will review the concerns you have raised and come back to you in due course. Kind regards, David - General Manager
Simply the best.
The whole buying process was conducted in a professional and friendly way. Going from a twenty-one-year-old car to a modern one, I needed a lot of guidance / instruction. And I got it. What's more, if I ever need advice or help in the future I know that I'll get it. I can't thank Vertu enough for their fantastic service. To coin a phrase - "Simply the best". Oh, and thanks for the coffees.
May 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Susan,
Thank you for your wonderful review. It’s great to hear that your experience was both professional and friendly, and that the team provided all the guidance you needed when moving to a more modern car. Knowing you feel confident to return for any future help or advice really means a lot, and we’re delighted you felt so well looked after.
Kind regards,
Dean
Both Simon and Will were courteous…
Both Simon and Will were courteous professionals. Simon finalised the deal and made the experience a pleasure.
May 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your kind feedback. We’re delighted to hear that both Simon and Will provided courteous, professional service, and that Simon made finalising your deal such a pleasure.
Many thanks,
Chloe
EV purchase from Vertu
Absolutely chuffed to bits with my ix3 (used) from Vertu BMW Bridgwater.
The service from Will and Matt who handled the sale of the car and final exchange were very professional and helpful.
I would definitely recommend.
May 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Kev,
Thank you for your feedback. It’s great to hear you’re so pleased with your BMW iX3 and that Will and Matt provided a professional and helpful service throughout the sale and final exchange. We’re really pleased they made the experience such a positive one, and we appreciate your recommendation.
Kind regards,
Dean
Service great from start to finish
Travis at Vertu Bridgwater was great. He sent a personalised video of the car within an hour of my initial enquiry. We booked to go and see the car the following day and picked it up 4 days later! Travis was very knowledgeable of the car and there was no hard sell. He was very patient with us as we had very limited knowledge with driving an automatic! The whole process from start to finish was quick, easy and we felt as though we were in safe hands. Travis was the reason we visited the Bridgwater garage first and it paid off!
April 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Danny,
Thank you for such a detailed and positive review. I’m really pleased to hear how helpful Travis was from the very first enquiry, especially the personalised video and the clear, no‑pressure guidance throughout the process. It’s great to know he took the time to explain everything, particularly around driving an automatic, and that you felt confident and well looked after from start to finish.
I’m glad your visit to BMW Bridgwater paid off and that everything came together so smoothly and quickly.
Kind regards,
Dean
New Car
What a great experience, from start to finish every aspect of the process was very easy and professional. Caspar and Julie were friendly, informative and knowledgeable. I would highly recommend Vertu.
April 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon,
Thank you for your review. It’s great to hear that the experience was easy and professional from start to finish, and that Caspar and Julie were friendly, informative, and knowledgeable throughout. We really appreciate your recommendation.
Kind regards,
Dean
Pleasant atmosphere with no rush
Pleasant atmosphere with no rush. Gary Chan was excellent. Knowledgable, patient, pleasant and kind whilst being the perfect professional.
April 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your feedback. We’re delighted to hear that you enjoyed the pleasant, unhurried atmosphere and that Gary Chan provided such excellent service. It’s great to know his knowledge, patience, and professionalism made such a positive impression. Your kind comments are very much appreciated.
Kind regards,
Matthew
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