Vertu Motors - BMW Bridgwater Reviews 

Excellent customer service, Calum kept me informed throughout the process and answered all my questions.

Calum provided excellent service. Friendly, efficient and no hard sell !

Excellent trade-in experience. Exactly the car I’d hoped for at a great price. First rate assistance and attention from your colleague, Matt McCleod.

Despite being a BMW customer of my local BMW dealership for a number of years, this was my first experience of the Vertu Motors group and what an impression they left!

From the moment I walked through the showroom door, there was nothing they couldn't do to make my experience easier or any more special than it already was.

My point of contact was an incredibly professional and knowledgeable chap called Calum, who made purchasing my latest BMW as smooth and enjoyable as I could have wished for.

Between this professional representation of the dealership and the smooth processes in place by Vertu, I can only encourage you to take a visit if you are toying with a BMW, new or approved. They will look after you every step of the way!

This is my second new BMW brought from Vertu BMW Bridgwater, the process was easy, simple and hassle free. Although im sad to say goodbye to my 128ti Im super pleased with my new M135.
The service recieved from Craig (sales) was great he was in a lot of contact via email/phone regarding signing paperwork etc so I didn't have to go into the dealership, until today when it was 'new car day!' Thanks to Beth for her hardworking behind the scenes.
Thank you!

Very friendly from day of order to collection
100% customer service

I fell in love with the showroom car as soon as I saw it and now it's mine!! Thanks for your patience and help and to all involved with organising the purchase. I don't ever want to leave my car and find something I love every time I get in it!

Popped into Vertu motors in Bridgwater today to collect my new BMW M2. It’s an absolutely stunning car and absolutely chuffed to bits with everything about it.Had it factory built and from point of order to collection the guys at Vertu Bridgwater couldn't of been any more helpfull and really did make the whole purchasing experience a pleasure.Matt made reveal/collection day a great day and will definitely be returning again for my next purchase ……….if you want a great car, great deal and to be really well looked after get yourselves down to BMW Bridgwater :)

We are regular customers and they know what we like. No pressure sales just a stress free experience.
Car arrived before expected date, couldn’t fault the whole experience

Craig was really helpful and answered all questions and queries. Nothing was too much trouble.

Easy process, helpful staff, professional service

During the whole experience i was treated as if the car is was buying was the top of the range, this made the whole experience special and means I now view my new car as something more than just a car it's a special experience that makes me feel positive every time I drive it.

My 2 year old car broke down yesterday on the A38 leaving me stranded and blocking the road. BMW Assist would not provide any support as the car was marooned in a ‘live lane’ and I was told I had to arrange my own recovery and police assistance. Bitterly disappointing and something I am taking up with BMW.
My car was recovered at my expense to Vertu in Bridgwater were I was met with a senior service advisor. I regret now off loading on to him my complete frustration with BMW Assist but I’m afraid we were pretty much exhausted and really angry with the lack of support.
Having said all that, the response from the Vertu service guys was in a different class and completely brilliant and within the hour we were on our way home in one of their courtesy cars.
Simply brilliant.
It calls to mind a trip we made there last year to look at a car (which we didn’t buy in the end) and took our dog to try to visualise how he might fit and again the sales guy was really accommodating and allowed us to let the dog get in the car and try it for size.
We were really impressed.

2 years ago I purchased a BMW 4 series convertable from Matt Mcloud at Bridgwater dealership. I have loved this car and Matt was very professional, efficient and helpful throughout. This year I chose to change the vehicle. I was very interested in a Volvo but after going into BMW and speaking with Matt, I decided to choose a BMW X1. I purchased this from BMW Farnborough who were also very good as Bridgwater didn't have a model I wanted. I am looking forward to visiting the Bridgwater outlet for all my servicing needs

A really excellent experience with Matt at Vertu when buying a used IX3. No high pressure sales - he really listened and knew his stuff with their vehicles. I’ll definitely be back next time I’m looking for a new vehicle - thanks again!

Travelled approx 10 hour round trip and spent over £200 on rail fares to collect my approved used BMW and it wasn’t ready or in a fit condition as an approved used vehicle. I have had apologies from the sales team and the general manager of Bridgwater BMW has arranged for my deposit to be returned and I have a voicemail off him confirming you would also repay my train fare but I have no payment of the fare and the general manager Stephen Moore will not reply to my emails. Your values are listed as Passion - Respect - Professionalism- Integrity - Recognition - Opportunity – Commitment. Really struggling on your demonstration of Respect, Professionalism and Integrity as an organisation. If you want a quality product buy from another dealer

David was excellent at BMW.
Has looked after me will return.
5*****

Great experience all round. Will was great getting the car ready within 24 hours ready for collection. Met Matt at the dealership to pick up my new 4 series, he was very knowledgeable and helpful, really nice guy. Took the car out for a drive and couldnt ask for a better service. Would definitely recommend and would use them again in the future.

A special thank you to Dan, who gave exceptional service to my Husband and I! Went above and beyond to help us, we are very thankful.

Having had indifferent experiences with BMW Bridgwater in the past, I feel the need to write a review based on a recent service that I had received. My service advisor on this occasion was Amy Spelman. She was polite, courteous and phoned me 36hrs before my service to inform me of the service duration and when my car would be ready for collection. On the day she also called to inform me that the car was ready for collection. I appreciate this kind of communication that is sometimes lacking in today's customer service. The work was completed as per my requirement and at the price quoted at the time of booking.

Overall my experience with Vertu BMW Bridgwater, from the polite receptionist to my dealings with Clare Bopko (who assisted me with an additional inquiry I had whilst at the showroom) was excellent. Kudos to the management team who have clearly improved the dealership no end from my previous visits.