I went into Vertu Mini yesterday in Bridgwater. I didn’t have an appointment but was experiencing an issue with my app and my profile on the car. Without any hesitation the manager came straight out t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great, professional service received from Matt at Vertu BMW, Bridgwater. Excellent that Matt took ownership, dealing with my car purchase from start to finish. I have always purchased from this BMW de... See more
Company replied
From the first visit to collecting my new car, the staff were all exceptional. So helpful, guiding me through the process and making the whole experience fun and informative. They all went out of th... See more
Company replied
Travis at Vertu Bridgwater was great. He sent a personalised video of the car within an hour of my initial enquiry. We booked to go and see the car the following day and picked it up 4 days later!... See more
Company replied
Company details
About Vertu Motors - BMW Bridgwater
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
The Showground, BMW, TA6 6DD, Bridgwater, Somerset, United Kingdom
- 0330 012 3630
4.7
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service. Our contact Gary was both very knowledgeable and helpful. A really good experience all around. Highly recommended.
May 28, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon, Thank you for your fantastic review! We’re delighted to hear you had such a great experience with us at BMW Bridgwater.
It’s wonderful to know Gary provided such knowledgeable and helpful support throughout.
Your recommendation really means a lot to us — thank you again for choosing Vertu!
Kind regards,
Kerry
Good freindly customer service …
Casper was very helpful and made the process straightforward
May 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Stephen,
Thank you for your feedback. I’m really pleased to hear Casper was so helpful and made the process straightforward for you.
Kind regards,
Danielle
Amazing experience
Amazing experience.
Both Mark and Will were excellent.
May 22, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for the great feedback. We’re so pleased to hear you had an amazing experience with both Mark and Will.
Many thanks,
Chloe
Bmw 530d xdrive used approved vrm
Bmw 530d xdrive used approved vrm - BT72EKX
I had an extremely disappointing experience with Vertu BMW Bridgwater.
I travelled 3.5 hours and took a day off work after leaving a deposit on the car. The sales team were fully aware of this, so although it was inconvenient, I felt reassured because this was a BMW Approved Used car being sold by an official BMW dealer.
Unfortunately, the reality was completely different.
As soon as I opened the car door, there was a strong smell of cheap interior perfume and what looked like a cloud of fumes/smoke, almost as if something had just been sprayed moments before I arrived to mask another smell.
The car had only 19,000 miles, yet the interior condition was shocking for a BMW Approved Used vehicle. The exterior also had visible marks on the door that had simply been touched in with what looked like a paint pen — completely unacceptable on a £36,000 car.
Just as I was about to proceed with payment, I noticed both ambient lighting strips on the door cards were faulty and visibly marked. These clearly needed replacing and were nowhere near the standard you would expect from a BMW dealer.
After speaking with management, the sales team told me they would not cover the repair, despite admitting the parts were only around £30 each plus labour. No goodwill gesture, no offer to discount the vehicle, and no offer to have the work completed at a BMW dealer closer to me — nothing.
Instead, they were happy to let a customer who had travelled 3.5 hours and taken time off work leave empty-handed over such a small issue.
The whole experience felt unprofessional and poorly handled, with very little customer care or people skills shown throughout. I would strongly advise anyone considering buying from Vertu BMW Bridgwater to read the reviews carefully beforehand.
May 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for taking the time to leave us a review, I am sorry to read about your experience. I have returned to the business today and will review the concerns you have raised and come back to you in due course. Kind regards, David - General Manager
Simply the best.
The whole buying process was conducted in a professional and friendly way. Going from a twenty-one-year-old car to a modern one, I needed a lot of guidance / instruction. And I got it. What's more, if I ever need advice or help in the future I know that I'll get it. I can't thank Vertu enough for their fantastic service. To coin a phrase - "Simply the best". Oh, and thanks for the coffees.
May 12, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Susan,
Thank you for your wonderful review. It’s great to hear that your experience was both professional and friendly, and that the team provided all the guidance you needed when moving to a more modern car. Knowing you feel confident to return for any future help or advice really means a lot, and we’re delighted you felt so well looked after.
Kind regards,
Dean
Both Simon and Will were courteous…
Both Simon and Will were courteous professionals. Simon finalised the deal and made the experience a pleasure.
May 8, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your kind feedback. We’re delighted to hear that both Simon and Will provided courteous, professional service, and that Simon made finalising your deal such a pleasure.
Many thanks,
Chloe
EV purchase from Vertu
Absolutely chuffed to bits with my ix3 (used) from Vertu BMW Bridgwater.
The service from Will and Matt who handled the sale of the car and final exchange were very professional and helpful.
I would definitely recommend.
May 5, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Kev,
Thank you for your feedback. It’s great to hear you’re so pleased with your BMW iX3 and that Will and Matt provided a professional and helpful service throughout the sale and final exchange. We’re really pleased they made the experience such a positive one, and we appreciate your recommendation.
Kind regards,
Dean
Service great from start to finish
Travis at Vertu Bridgwater was great. He sent a personalised video of the car within an hour of my initial enquiry. We booked to go and see the car the following day and picked it up 4 days later! Travis was very knowledgeable of the car and there was no hard sell. He was very patient with us as we had very limited knowledge with driving an automatic! The whole process from start to finish was quick, easy and we felt as though we were in safe hands. Travis was the reason we visited the Bridgwater garage first and it paid off!
April 25, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon Danny,
Thank you for such a detailed and positive review. I’m really pleased to hear how helpful Travis was from the very first enquiry, especially the personalised video and the clear, no‑pressure guidance throughout the process. It’s great to know he took the time to explain everything, particularly around driving an automatic, and that you felt confident and well looked after from start to finish.
I’m glad your visit to BMW Bridgwater paid off and that everything came together so smoothly and quickly.
Kind regards,
Dean
New Car
What a great experience, from start to finish every aspect of the process was very easy and professional. Caspar and Julie were friendly, informative and knowledgeable. I would highly recommend Vertu.
April 29, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Good afternoon,
Thank you for your review. It’s great to hear that the experience was easy and professional from start to finish, and that Caspar and Julie were friendly, informative, and knowledgeable throughout. We really appreciate your recommendation.
Kind regards,
Dean
Pleasant atmosphere with no rush
Pleasant atmosphere with no rush. Gary Chan was excellent. Knowledgable, patient, pleasant and kind whilst being the perfect professional.
April 24, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your feedback. We’re delighted to hear that you enjoyed the pleasant, unhurried atmosphere and that Gary Chan provided such excellent service. It’s great to know his knowledge, patience, and professionalism made such a positive impression. Your kind comments are very much appreciated.
Kind regards,
Matthew
Happy Customer
I would like to say the service I received was excellent at BMW Bridgwater Simon and Gary meet all my needs With professionalism the presentation and demonstration of my car was also first class. Thankyou once again
Chris Ellard
April 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Dear Chris,
Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent service at BMW Bridgwater and that Simon and Gary met all of your needs with such professionalism.
It’s great to know that both the presentation and demonstration of your car were first class — ensuring customers feel confident and well looked after during handover is very important to us. Your kind comments will be shared with Simon, Gary and the wider team.
Thank you once again for choosing BMW Bridgwater, and we hope you enjoy every mile in your new car.
Kind regards,
Liza
Very pleased ....
Very pleased with the relaxed but still attentive, professional but still friendly, and informative handover of our new car which we received in Bridgwater yesterday, and similarly on our last two visits.
April 18, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you very much for taking the time to share your feedback.
We’re delighted to hear how pleased you were with the handover of your new car at our Bridgwater site. It’s great to know you found the experience relaxed yet attentive, professional while still friendly, and informative — exactly the balance we aim to achieve.
We’re also particularly pleased that this positive experience has been consistent across your last two visits. Delivering a high standard of service time and time again is something we take great pride in, and your comments really reinforce that.
Thank you once again for choosing us. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
Keith
Helpful, friendly service
Your sales Representative, Mr Gary Chan, was extremely helpful and friendly. He went out of his way to make sure we knew everything about our purchased and couldn’t do enough for us. He was not pushy in any way and came across as a very likeable person. He was a pleasure to do business with.
April 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for taking the time to share your feedback with us.
We’re delighted to hear that Gary Chan provided such a helpful, friendly, and relaxed experience during your purchase. It’s great to know he went out of his way to make sure you understood everything about your new vehicle and supported you every step of the way, without any pressure. Gary’s approachable and genuine manner is something we value greatly.
Your kind words about how enjoyable he made the process will mean a lot to him and the wider team. We’re pleased he was a pleasure to do business with and that you felt so well looked after.
Thank you again for your lovely comments, and we wish you many happy miles ahead. We look forward to welcoming you back in the future.
Kind regards,
Keith
Fantastic experience - honestly couldn’t fault it
Kaleigh and Dan in Bridgwater were both fantastic from start to finish - such a straightforward, stress free and enjoyable experience. They were both knowledgeable and patient throughout - actioning each part of the process as promised - I really valued their communication and professionalism. Nothing was rushed for felt too much trouble for them. Thank you so much.
March 21, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience at our Bridgwater branch was so straightforward, stress‑free, and enjoyable.
Kaleigh and Dan will be thrilled to read your kind comments. Their knowledge, patience, and clear communication are qualities we really value, and it’s great to know they delivered exactly as promised while ensuring nothing felt rushed or too much trouble.
Thank you again for taking the time to share your experience. We truly appreciate it and wish you all the best.
Kind regards,
Keith
Outstanding customer service
Outstanding customer service, excellent communication throughout the whole process.
April 4, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi there,
Thank you for sharing your feedback. We're delighted to hear that you received outstanding customer service and that communication was excellent throughout the entire process. Providing a smooth, transparent experience is something we really strive for, so it’s great to know we delivered that for you.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
I was dealing with Callum from BMW…
I was dealing with Callum from BMW Bridgewater branch and he was excellent! Extremely helpful, answered all of my questions professionally and with integrity. Super responsive but not pushy. Overall excellent service! Give this guy a raise, he truly deserves it. I'll be recommending him to my friends.
March 13, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Luka,
Thank you for your outstanding 5‑star review. We’re delighted to hear that Callum provided such excellent service during your experience with BMW Bridgwater. It’s wonderful to know he was extremely helpful, responsive, professional, and supportive throughout — all without being pushy. That balance is something we really value.
Your praise means a great deal, and we’ll make sure Callum sees your fantastic feedback. Recommendations like yours truly highlight the great work he’s doing.
Thank you again for taking the time to share your experience, and we hope you enjoy every moment with your new vehicle.
Kind regards,
Liza
Kelsie & team
Kelsie, Darren, Dan &Travis in Bridgwater were fantastic, they were all very helpful, knowledgeable & friendly.
February 23, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your lovely feedback. We're delighted to hear that Kelsie, Darren, Dan and Travis in Bridgwater were all helpful, knowledgeable and friendly. We really appreciate you taking the time to share your experience.
Kind regards,
Keith
Love my new mini
We dealt with a lovely sales person in Bridgewater called Kayleigh. She was very knowledgeable and could not have been more helpful. There was no pressure we only went to look!! she is partly the reason why we chose to buy my newish mini there and then! Thank you Kayleigh
February 17, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Thank you for your lovely review. We're delighted to hear that Kayleigh was so knowledgeable, helpful and made your visit such a positive experience. It’s great to know her support helped you choose your new MINI on the spot! We’ll be sure to pass on your thanks.
Kind regards,
Keith
Swift BMW Purchase and Vehicle Exchange in Comfort
I recently traded-in my 2009 BMW 1-Series at BMW Vertu in Bridgwater. I purchased a 2024 BMW 2-Series Active Tourer. I received full and friendly support from the Sales Executive, Calum, at all stages of the transaction. Full discussion of vehicle features and operation, useful test drive, swift order processing, and efficient trade-in. Excellent use of e-documents to speed order administration. State-of-the-art showroom and decent coffee. The 220i 2-Series car (with mild-hybrid technology) is great.
February 19, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi John,
Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experience trading in your 1‑Series and purchasing your new 2‑Series Active Tourer was so smooth and well supported.
It’s great to know that Calum provided friendly, knowledgeable assistance throughout — from discussing features and arranging a useful test drive to efficient order processing and trade‑in. We’re also pleased you appreciated the use of e‑documents and enjoyed the showroom environment.
We’re thrilled you’re enjoying your new 220i with its mild‑hybrid technology, and we truly appreciate you choosing BMW Bridgwater.
Kind regards,
Kerry
All went very smoothly without any…
All went very smoothly without any problem thanks to Caspar ,who had every angle covered.
February 16, 2026
Unprompted review
Reply from Vertu Motors - BMW Bridgwater
Hi Les,
Thank you for leaving this review. We are so pleased to hear that everything went smoothly for you and that Caspar had every angle covered. Your feedback is very much appreciated.
Kind regards,
Danielle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.