Vertu Motors - Nissan Derby Reviews 

129
TrustScore 5 out of 5

4.8

Sir Frank Whittle Road, DE21 4RX Derby, Derbyshire, GB


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Rated 5 out of 5 stars

I was looking for a quality good condition used family car from a trustworthy source. I found a Nissan Qashqai 2014 at Vertu Nissan Derby. It was very reasonable, at a very good price for its cond... See more

Company replied

Rated 5 out of 5 stars

The only word I can use to describe Vertu is fabulous, very professional service from the moment we stepped in, kept us up to date & Richard was efficient & a lovely person & made us feel at ease duri... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience and service from Richard at Vertu Nissan Derby. It was the easiset purchase when buying a used car I have ever made. Richard was friendly, knowledgeable and very accommod... See more

Company replied

Rated 5 out of 5 stars

Excellent service by the Derby team who made the purchase straight forward and stress free. Particular thanks to George who kept me fully informed.

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Derby

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom

  • 0344 659 3338

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(129)

13,378 reviews in the last 12 months

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Rated 5 out of 5 stars

Just a big thank you to Richard Cooper…

Just a big thank you to Richard Cooper with Help to secure the 24 plate Epower Qashqai
The car is smooth in driving and very quiet
I hope you enjoy your gift
Thank you again to the team for securing the car

September 17, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Hi Pearl Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

Great car, great sale

Rang to check if the car was available and by the time we got there they had it sat out ready and waiting. We had ample time to look round it without having someone stood over our shoulder the whole time. Once we made the decision to buy Richard C was very thorough with the process. He explained everything from start to finish and at no point did we feel pushed into making any decisions on the spot. He was very attentive and saw the sale through from start to finish.

September 12, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

NISSIAN Derby GREAT

I would recommend anyone to buy a car from Nissian Derby.
What a fantastic team, and hats off to George, who was dealing with us. He made sure there was no stone unturned, everything we required he got for us. Very professional and kept intouch as the process went on, and a very nice person aswell. I think it's probably the easiest time iv had, when buying a car.

September 13, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that George was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

Satisfied customer

From the minute we arrived we were asked if we needed help just to ask from viewing to choosing William was brilliant explained everything we needed to no nothing was any trouble for him when we had a little issue this was fixed immediately.

August 28, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that William was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

George was very helpful

George was very helpful. He was professional and not pushy. He sorted everything for us quickly and we are pleased with our new car

September 9, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that George was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Rated 5 out of 5 stars

Well looked after by Will & Becky and…

Well looked after by Will & Becky and made to feel extremely valued by Vertu Nissan

September 9, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that Will and Becky was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Amazing staff!!

Beth and Mady were so helpful through the whole process. Kept me update with the progress of the delivery of the vehicle which actually arrived earlier than expected. Mady was so helpful when we collected the car which in total we was in and out of the show room in just over an hour. Highly recommend Vertu Derby staff went above and beyond through the buying the process.

September 6, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Beth, Mady and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Amazing customer service from Tony

Amazing customer service from Tony, very professional.
The whole experience was tailored to my needs, the personal touches like sending a video to me of the car before we arrived were great.
Tony went above and beyond.

August 29, 2025
Unprompted review
Vertu Motors  - Nissan Derby logo

Reply from Vertu Motors - Nissan Derby

Thank you so much for your kind words! We are so happy to hear that Tony was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

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