Ben was extremely helpful and knowledge. I was kept in the loop and explained things so I was up to date of where the car progress was up to. Ben was very polite and great customer service going... See more
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Josh Levesley at Vertu Nissan Sheffield was excellent. Very helpful and nothing was too much trouble. Looked after us and got us sorted with our part excahnge and new to us (used) car. Can highl... See more
Company replied
Ben was very good at taking us through all the options without being 'a pushy salesman' and it took only took 8 working days between saying yes and picking up the new car.
Company replied
We went into Sheffield Nissan and never felt pressured, we met Josh Ashley. We talked about what we wanted and he showed us the car we were interested in. We discussed the details and agreed the sale,... See more
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Company details
About Vertu Motors - Nissan Sheffield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Attercliffe Road, S4 7WW, Sheffield, South Yorkshire, United Kingdom
- 0344 659 3946
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great friendly service.
The staff, particularly Brandon were friendly, courteous, polite and answered all my questions.
Thanks.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
First time buying from vertu…
First time buying from vertu nissan.superb service from ben heydon.he ordered my 75 plate nissan within 3 days.will buy again thanks
January 14, 2026
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I found the sales person bilal very attentive
I found the sales person bilal very attentive and kept me informed on the transfer of the car from another yard
January 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great experience with Vertu Sheffield…
Great experience with Vertu Sheffield from start to finish. Staff were very friendly and especially Richard my sales advisor who sold me my lovely Nissan Juke Tekna was brilliant. No pushy sales tactics, listened to what I required and wanted. I would definitely recommend buying a car from Richard at Vertu Sheffield.
December 19, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Incompetent cowboys with no sense of…
Incompetent cowboys with no sense of running a showroom!
Hi all had a new Nissan for 2 years just got rid of it all I heard for 2 years was we want £140 of you for diagnostic each time the scrap heap had a problem and got charged me 3x for it and no repair !
They were happy to do a service with brake fluid change at 12,000 miles 😊 and charge me £349 .
The car had a terrible knocking noise which rattled the dash from left side told Nissan and the service manager at Sheffield wicker said we will charge you for very blatantly ! Instead of asking me what’s wrong with car he’s the slim English guy service manager cam out in a fighting stance asked me what do want .
And few other incidents will take a day to write ✍️ the Nissans are a load of rubbish rattles rubbish handling noises rattles at 12k miles rubbish gear change poor quality build all road noises come through and the list goes on for ever ! Contacted head office and have been told 4x the Sheffield branch wicker one manager will contact you it’s been 2 weeks and no one has because they know they won’t win how the staff treat people from ethnic minorities discusting behaviour won’t even ask you why you there specially the to lady’s on reception 0 customer services skills and training tbh ! Sat at reception desk for 15 minutes she looked up and looked me in eyes 👀 and said nothing I meaning what do you want I’m reality ! So I said I’ve come to drop car off absolutely disgusting behaviour sanctioned by the managers there as that have done nothing about my which a will persue . Cheap Nissan garbage for £30k to £39 k not worth nothing .
August 31, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C0201 Kind regards, Chloe
Didn't feel pressured into buying a car…
Didn't feel pressured into buying a car , and when I was ready all went smoothly, picked the car up a few days later and all is well 👍
December 13, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Absolutely fantastic
Absolutely fantastic, on point with everything. They did a great job keeping you updated every step of the way.
December 1, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Good morning Faye. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Incompetent morons.
So Nissan sent me a letter recalling my car. A job that would take 1HOUR to do 5 hours of the part was failed.
I booked my car in for 11:30 in the morning arrived at 11:00 half an hour early I didn’t opt for a courtesy car as I wasn’t paying the ridiculous price for something that was supposed to be couple of hours tops. (Wrong you have to pay for a courtesy car when the recall is Nissans fault)
I left the car and went into Sheffield 3hours later id not heard anything weather the car needed the part replacing of not. So I called multiple times all went to answering machine JOKE.
I decided to walk back up to the dealership and ask what was happening how long it would be etc (I drove 45min to this dealership as it was the closest one I live in the Peak District) upon arriving back my car was in the exact same spot I left it not been touched.
3 hours!! And none had even moved the car to the service centre when I questioned the clown she said “if you wanted it done earlier you should have booked a slot” which I did 11:30!!!!!! This women boiled my blood so much I demanded my keys back since the lazy bone idle morons couldn’t even be bothered to honour the time slot I had booked.
Now having to rebook at a different dealership owned the car 6 months and it’s the biggest mistake I’ve made buying a car from a brand that doesn’t give a toss about its customers. Will never step foot in this dealership again AVOID THEM AT ALL COSTS!!!!!!
December 1, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Dear Jamie Forrest,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Your appointment was booked as a day drop-off slot at 11:35 AM, which means the vehicle is scheduled for completion by the end of the day. This approach allows us to manage all customers fairly and complete work efficiently. Upon arrival, you were asked if it was acceptable for your car to remain with us until 5 PM, and you agreed. Based on that, we prioritised other vehicles with earlier collection requirements.
When you returned earlier than agreed, our Senior Service Advisor explained the situation and offered to rebook your appointment. She also apologised and advised that if you had indicated a need for an earlier collection time, we would have made adjustments in the workshop to accommodate you.
We understand this was frustrating and regret that expectations were not aligned. Our goal is always to provide clear communication and meet customer needs wherever possible. If you’d like, we can assist in arranging a new booking at a time that works best for you.
Thank you for bringing this to our attention.
Jamie Priestley
General Manager
Excellent experience
Excellent experience, the handover went very well.
Ben Hayden, the motability representative, kept us well informed throughout the whole process, from ordering to collecting the new car.
It was a pleasure using Vertu Nissan in Sheffield.
November 29, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Fantastic service start to finish…
Fantastic service start to finish cheers richard
November 29, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
A terrible service experience
A terrible service experience! We had a car service appointment for 1:30 PM, and by 5 PM, my car was still parked in the same spot, with no one informing us of the situation. We then went to inquire. The customer service representative replied that our car keys were still in the key holder, explaining that it might be because 1:30 PM was lunchtime and they left them there for a while. However, she offered no single apology. About 25 minutes later, they told us the service was complete.
October 24, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
I’m truly sorry that our service team fell short of expectations during your recent visit. We are currently investigating the cause of this issue—whether it was due to human error or a technical problem—because there is no excuse for leaving you waiting in the showroom.
Our Service Manager will be reaching out to you today to personally apologise for the inconvenience caused.
On a positive note, I’m pleased to see that once the issue was identified, our technicians worked together to complete your service promptly.
Jamie Priestley
General Manager
Vertu Nissan Sheffield
Quickly respond and easy process to buy…
Quickly respond and easy process to buy car
November 19, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great dealership - highly recommended
Buying the car was a very pleasant experience which has not always been the case elsewhere. Richard and Steve looked after us royally with no sales pressure whatsoever. We part exchanged and got what we thought was a very fair deal. Oh and they have great coffee!
November 14, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Good afternoon Kevin. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Richard, Steve and the team. We hope to see you again soon. Happy motoring, Dean
Peter was amazing made me and my…
Peter was amazing made me and my brother feel welcomed
November 13, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Friendly service and informative…
Friendly service and informative information,.
November 10, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Great service
Great customer service from start to the finish of the purchase process
November 7, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Quick effecient Service
We went to look for a new car and entered
the showroom which was immaculate very clean and tidy.
We were welcomed by Pete who was extremely polite and knowlegable. We had a good look round and arranged a test drive and decided on the car we would like.
We were told there was a delivery wait until the end of the year which wasnt an issue.
A couple of days later Andy the manager called to say he had managed to source us one which we could pick up in a few days. BONUS.
After a couple of visits for paperwork and a few cups of tea we were able to pick up the car.
It was in the showroom under a red sheet which we pulled off to reveal our lovely new car.
And the most lovely of touches was the reg plate had my initials on which Andy had sorted.
Absolutley amazing.
The staff are all amazing and our experience made us feel very important.
Great after sale service offered which makes us feel secure of any needs we may encounter.
10 out of 10.
Thank you.
Elaine.
October 23, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Good afternoon, Elaine. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Andy and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle
Reply from Vertu Motors - Nissan Sheffield
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Josh was amazing…
Josh was amazing all the way through the sale and went above and beyond to help with getting everything transferred and sorted. Would highly recommend.
October 10, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you so much for your kind words! We are so happy to hear that Josh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Extremely poor customer service
Extremely poor customer service, took 9 hours to service my car even though I was advised it would be ready at a specific time I still had to wait a further 2 hours. The onsite didn’t care.
October 13, 2025
Unprompted review
Reply from Vertu Motors - Nissan Sheffield
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPJL1310 Kind regards Dawn
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