We Luv Tax Reviews 

183
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Started the process of claiming tax refund on ppi with We Luv Tax. Wish I had gone elsewhere. Dreadful company and no communication. It’s been 2 years and I haven’t heard from them in months. Wh... See more

Rated 5 out of 5 stars

Was really happy to receive the tax refund I got after applying through “We luv tax” I had hesitated after the first couple of e- mails from Gladstone Brookes ( where I had received my ppi refund paym... See more

Rated 5 out of 5 stars

Very happy with how this worked and WLT kept me updated at all times and gave clear instructions on what I needed to do. The fee is very high but considering most of us wouldn't know where to start wi... See more

Rated 5 out of 5 stars

Hi, I was surprised when I received an email from Gladstone Brooke about PPI for Tax refund. It was straight forward giving my details. I feel commission they take is rather high. I did hesitate with... See more

Company details

  1. Tax Preparation Service

Written by the company

UK based Tax Refund specialist. Helping with Job Expense claims, Marriage Tax Allowance and overpaid Pension Tax 🫶 💷


Contact info

4.1

Great

TrustScore 4 out of 5

183 reviews

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4.1

All reviews

(183)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Tax recovered

This company has helped me recover tax I was unsure I owed and kept me informed about what was happening. They also gave clear instructions on what I should do if contacted by the government. I just had to sit back and wait for the refund.
Well worth †he money.

June 21, 2024
Unprompted review
Rated 3 out of 5 stars

Too much commission. Nearly 50%.

Appreciated all their work but the commission was ridiculous. Took nearly half of what I was owed back from HMRC. Also took nearly a year to sort out. Wish I done it myself or went with a different firm that could have done it with half of what I paid them.

June 14, 2024
Unprompted review
Rated 2 out of 5 stars

Commission was way too much

Commission was way too much. Wouldn’t have used if I’d known it cost me nearly half of what was owed to me.

April 3, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Good Morning,

In regards fees charges, we work hard to keep our fees as low as possible and have opted for a No win, No Fee structure which means if we are unsuccessful with the case, we do not charge for our services regardless of any work that we have undertaken.

If we are successful, our fees are 35% +VAT. We keep our PPI Tax refund service fees as simple as possible and do not change a minimum, so 35%+VAT is always the maximum fee on our PPI tax refund cases. Typically, our fees are significantly lower than a structure that charges at an hourly rate. Our customers also benefit from no upfront fees and if we are unsuccessful in recovering a PPI Tax rebate, they pay nothing at all.


Many Thanks

Rated 5 out of 5 stars

Very happy with how this worked and WLT…

Very happy with how this worked and WLT kept me updated at all times and gave clear instructions on what I needed to do. The fee is very high but considering most of us wouldn't know where to start with doing this, I think it's worth it as I got some more PPI money back and that makes it worthwhile.

May 2, 2024
Unprompted review
Rated 3 out of 5 stars

Communication issues

I was unaware that the company was pursuing a recent tax rebate.
A letter from HMRC informed me.
Communication not great, always following a script. I initially blocked them as spam when e-mail ended with 'we luv tax 😊'.
A cheque arrived almost 8 weeks after HMRC letter.

April 4, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Good Afternoon Shona,

Thank you for your review.

We apologise communication wasn't as expected, we do try and communicate with all of our clients via email to provide updates on their cases as we find this the quickest and most sufficient method.

We are happy to see you have received your cheque from us and this has been processed.

Many Thanks
We Luv Tax

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
They contacted me
They made the claim for me
The claim was successful
They won me the claim
They paid the money in to my bank
I'm am very pleased with the service

April 22, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Thank you for your positive review, we are happy we could help.

Many Thanks
We Luv Tax

Rated 5 out of 5 stars

My only problem was trying to contact…

My only problem was trying to contact you by phone. Nobody would answer. Apart from that, it was excellent service. Fast, and no messing about. You did exactly what it said on the tin. I would highly recommend weluvtax to anyone. Spot on.

March 20, 2024
Unprompted review
Rated 3 out of 5 stars

Tax rebate

Really happy that we luv tax found that I was entitled to a rebate. But very disappointed with the amount of fees that I was charged for such a small rebated

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

I received a great service

I received a great service, although I was a little dubious to begin with when I was contacted by Gladstone brooks and they passed me on to we luv tax. The commission is high but I was still glad to receive my money as it was hassle free.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Was really happy to receive the tax…

Was really happy to receive the tax refund I got after applying through “We luv tax” I had hesitated after the first couple of e- mails from Gladstone Brookes ( where I had received my ppi refund payment) but thought what could I lose/ didn’t expect anything so applied. I did know beforehand the commission percentage which is quite high but in the end I was just happy to receive anything as I would not have bothered to claim it by myself. The application was also easy to do through them. Well worth it!

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Not too expensive but can bite in to your tax savings

January 25, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Thank you for your 5 star review, we are glad we were able to reclaim your money back for you.

Many Thanks
We Luv Tax

Rated 5 out of 5 stars

Very good service didn't expect…

Very good service didn't expect anything didn't get alot but anything is better than nothing it was straightforward and quite quick I also received a message from hmrc saying what I was owed keep up the good work and for the people who are hesitant it's really worth a try

February 1, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Thank you for your positive review, glad we were able to assist you in getting your money back.

Many Thanks
We Luv Tax

Rated 1 out of 5 stars

Fraudsters!

Fraudsters!

I received a letter from HMRC advising me that a rebate request from We Luv Tax was not successful, thank goodness as I have never been in touch with the company to request such a refund in the first place, I didn't even know that the company existed before I received the letter.

HMRC sent a copy of the completed form and it was full of made up information! Absolute scam!

I've reported then to Action Fraud as a result, I hope they get charged with fraud!

February 7, 2024
Unprompted review
We Luv Tax logo

Reply from We Luv Tax

Good Morning Lee,

To enable us to look into your review further, could you please contact us via email with your full name, our address is help@weluvtax.co.uk

Rest assured, we take all comments of fraud seriously and would like to get to the bottom of this as soon as possible and work with you to understand what has happened.

Many Thanks
We Luv Tax

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