Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
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Industrivej 59, 6760, Ribe, Denmark
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Replied to 94% of negative reviews
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Communication with staff was great. I received advice regarding my attic measurements. Although, it would be nice if you have a detailed step by step video/photo instructions explaining how to place the panels on the attic. This was quite challenging for me.

Reply from WoodUpp
Excellent service! The free samples were sent promptly. Thank you for the great customer support.

Reply from WoodUpp
I have no complaints. High Quality acoustic wood panels going into a recording studio in building.

Reply from WoodUpp
The product is excellent. I did three walls with wood slats and love the result.
The delivery experience was a different story. FedEx missed four consecutive delivery commitments over five days. I had contractors on-site and ready to install — they couldn't start because the packages hadn't arrived.
When I contacted Woodupp, they told me there was nothing they could do. I disagree. You choose your shipping partner. That choice is part of the customer experience — and in my case, it was poor.
Great product. Support needs work.

Reply from WoodUpp
Good quality. Not cheap but I would say great value for money. Fast delivery. I recommend this company and would not hesitate to order from them again.

Reply from WoodUpp
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks phenomenal (smoked larch). Woodupp has a few features with their add ons also which elevate their product more then other companies. I’ve bought from some of the other popular companies, and I like Woodupp’s accessories best.

Reply from WoodUpp
When the product became available I was finally able to order the slats. Boxes were a bit torn up but no damage.

Reply from WoodUpp
Great products! Very easy to deal with, people are very helpful. We installed the blue oxide and it looks incredible.

Reply from WoodUpp
product is fantastic. support in chat and phone responsive. The measuring device online was inaccurate and the shipping separated by several days. And I needed to return the extra boxes I had to order and that is prohibitive in shipping cost.

Reply from WoodUpp
Love the product, easy set up on the wall, it’s great quality - and when I had a question on shipping they were very responsive!

Reply from WoodUpp
Excellent product, delivery and service. We have been really very pleased with our dealings with Woodupp all the way through. Fabulous company working with great integrity.

Reply from WoodUpp
I love this product and the aesthetic it helped me to create in my Pilates studios. The installation method and supplies needed some tweaking but we figured it out and perfected it in the 2nd and 3rd location installs.

Reply from WoodUpp
We bought several samples to get exactly the right appearance in our house. Samples arrived quickly. We plan to buy a bunch for our new house.

Reply from WoodUpp
Great company to deal with and you can speck to a person. The product is great so well made.

Reply from WoodUpp
We recently installed the Smoked Larch wood panels from WoodUpp in our living room, dining room, and main bedroom, and the transformation has been incredible. The panels bring a warm, modern, and elevated feel to each space without ever feeling heavy or overwhelming. The natural grain and smoked finish add a richness that you simply can’t fake — every panel looks intentional and beautifully crafted.

Reply from WoodUpp
Post order communication was great. The product was exactly what I expected. Look great!

Reply from WoodUpp
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