Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more
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Industrivej 59, 6760, Ribe, Denmark
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Reply from WoodUpp
Excellent service and timely delivery. This product is very easy to install and can dramatically improve the overall esthetics of any room.

Reply from WoodUpp
Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me

Reply from WoodUpp
Love the wall panels and WoodUpp is a great company.
Was a little disapointed that the panels came in two pcs instead of the 23 5/8 wide that was stated. I do realize that instead of shipping one 23 5/8 wide it is easier and less expeensive to ship 2 panels that equal that width. But I like to have the screws hit a stud and with the smaller widths thats not possible for each panel , so some panels I had to glue on the wall which I didnt want to do.

Reply from WoodUpp
I’ve just installed my first embrace one unit. Everything about my experience with this company from start to finish has been amazing. First of all there is high demand for this product so I had to wait but they let me know as soon as it was available. I placed an order and it was dispatched the same day and arrived to working days later. The product is really exceptionally high-quality. It was packaged extremely carefully with mimimim
Waste. It was very easy to assemble and very easy to put into position even though I was on my own and it feels very sturdy and a very high-quality. I was worried how this was going to look in my lounge but it looks absolutely amazing. Can’t recommend strongly enough.

Reply from WoodUpp
This is such a fun easy way to quickly up level a room. We got the panels and it took about 30 minutes to plan prep and put them up. We were able to cut some panels to size just using a box cutter. It turned out so so well. So easy I want to do even more rooms!

Reply from WoodUpp
No issues with quality of product however some of the corners of the panels were damaged slightly, i think better corner protection would help in future to reduce this.
Understandably woodup cannot control loading/unloading damage by a delivery team but for the price of the panels you woukd expect the corners to better protected.

Reply from WoodUpp
I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.

Reply from WoodUpp
Well made products. Items came quick. Worked out how to fit the large TV bracket (still not sure where the felt goes), and it does a perfect job. The grey infills also do the perfect job of hiding the wires!

Reply from WoodUpp
We did have a few challenges with installation. We reached out to customer support after reviewing the detailed installation videos. The customer support team was very fast and helpful. I will highly recommend the products to others. We were particularly impressed with the post purchase customer experience.

Reply from WoodUpp
Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.

Reply from WoodUpp
Materials and design are excellent quality and beauty. Only issues were long waiting time to receive the items and lack of instructions and support to get the electrical LED lights together. The boxes came with no instructions and then website is no help.

Reply from WoodUpp
Great customer service, very helpful with questions I had. The acoustic panels look so good with our TV !

Reply from WoodUpp
So a quick WoodUp review is it?
Ok!
The Akupanel (Rustic Antique Oak) panels arrived in reasonably good time and smelt nice, they looked nice too...
I wasn't impressed with the 80 squid postage costs however, as they're not that heavy (the large ones too) and it was a doddle unloading them. I spend over a grand so really postage should be free ? No?
I looked carefully at the wall I was planning on fixing them to and realised as my house is old (old old) I'd knacker it, so I found a local Carpenter to do it instead.
He did a Sterling job but vowed never to offer to fix any of these panels (or one's like it) again. It's not as easy as you'd be lead to believe folks, so beware.
They do look like good quality mind you and have deffo made an impact to the room acoustics..
I think if the postage had been free (see, I'm still moaning about that !) and if they'd been a little more in keeping with competitors prices it would have been 4 *.
Ah well, they're up now and look pretty good.

Reply from WoodUpp
Shipped quickly, customer support gave great advice and was quick to respond to questions and concerns. End result as expected. Used along with large format limestone tiles for the surround and a mantel and it looks sharp!! A few pieces were rough, but we managed to work around those.

Reply from WoodUpp
Wonderful multipurpose product! Everything arrived safely without any issues!

Reply from WoodUpp
The quality of the panels is truly excellent. The team's service, their help in choosing the right products, and their almost immediate response, greatly enhance the company's value. And also, the delivery: it always happens on the scheduled day and time. It makes all the difference.

Reply from WoodUpp
Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.
I'm very happy with the service, even the delivery fee was affordable!
I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.
Super happy with the products.

Reply from WoodUpp
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