WoodUpp Reviews 

4,647
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their aesthetic appeal and impactful results. The efficient delivery service, with items arriving on time and well-packaged, also receives frequent commendation, alongside helpful staff and easy ordering processes. However, some customers noted issues with delivery, such as missing tracking, lost shipments, or extended waiting times from specific carriers. A few also mentioned receiving products with rough edges, chips, or damage, and found discrepancies between samples or descriptions and the actual items, like unexpected panel configurations or material variations.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality, aesthetic appeal,... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard, excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the swift and... See more

Order

People report ambiguous experiences with order, with some finding the ordering process clear, easy, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting quick responses via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything from 1st contact to ordering and delivery of goods! The quality is of very high standard and works perfectly, looks great, we love the result in our hall. Always quick response in dialogue... See more

Company replied

Rated 5 out of 5 stars

Ordered two panels - for king size bed head- chose oak with beige felt- cut two circular holes for power point and refitted by electrician- great advice from team to avoid chipping. Delivered on ti... See more

Company replied

Rated 5 out of 5 stars

Couldn't be happier with the choice. WoodUp acoustic panels are of an extremely high quality, looking amazing and fairly easy to install. I started the project with free samples, accurate measurements... See more

Company replied

Rated 5 out of 5 stars

Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks p... See more

Company replied


Company details

  1. Furniture Manufacturer

About WoodUpp

Written by the company

At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.

We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.

We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.

Designed to Make People Feel Good

Written by the company

At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.

Contact info


4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(4,647)

1,544 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and timely delivery

Excellent service and timely delivery. This product is very easy to install and can dramatically improve the overall esthetics of any room.

February 22, 2026
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Reply from WoodUpp

Thank you so much for the wonderful review! We are thrilled to hear that you experienced excellent service, timely delivery, and found the product easy to install. We agree that it makes a dramatic improvement to the aesthetics of a room, and we're happy you're pleased with the results!
Thank you again ,
The WoodUpp Team

Rated 5 out of 5 stars

Very happy with the quality of the…

Very happy with the quality of the panelling after comparing to other brands, wood upp is superior. Had a small delivery issue which was rectified promptly. Special thanks to Ben to assisted me

May 3, 2026
Unprompted review
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Reply from WoodUpp

Hi Helen, our sincere apologies for the freight issue, and thank you for your patience and understanding. It's very nice to hear that you really appreciate the WoodUpp quality, along with Ben's service 🙂

Rated 4 out of 5 stars

Love the wall panels and WoodUpp is a…

Love the wall panels and WoodUpp is a great company.
Was a little disapointed that the panels came in two pcs instead of the 23 5/8 wide that was stated. I do realize that instead of shipping one 23 5/8 wide it is easier and less expeensive to ship 2 panels that equal that width. But I like to have the screws hit a stud and with the smaller widths thats not possible for each panel , so some panels I had to glue on the wall which I didnt want to do.

March 25, 2026
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Reply from WoodUpp

Thank you for your kind review. We do make sure to state on the website that the panels will be split for shipping. We do not charge shipping and would have to if we shipped full panels, so we apologize for the confusion. We are glad that you do love the panels and company.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

A wonderful embrace

I’ve just installed my first embrace one unit. Everything about my experience with this company from start to finish has been amazing. First of all there is high demand for this product so I had to wait but they let me know as soon as it was available. I placed an order and it was dispatched the same day and arrived to working days later. The product is really exceptionally high-quality. It was packaged extremely carefully with mimimim
Waste. It was very easy to assemble and very easy to put into position even though I was on my own and it feels very sturdy and a very high-quality. I was worried how this was going to look in my lounge but it looks absolutely amazing. Can’t recommend strongly enough.

April 28, 2026
Unprompted review
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Reply from WoodUpp

Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re so pleased with your Embrace order and that everything met your expectations. We know the wait can be frustrating when demand is high, so it’s great to hear that our communication helped during that time.
It’s especially rewarding to know you found the product easy to assemble, well-packaged, and that it looks right at home in your lounge—that’s exactly what we aim for.
Thank you again for your recommendation; it really means a lot to our team. If you ever need anything further, we’re always here to help.

Rated 5 out of 5 stars

This is such a fun easy way to up level a room

This is such a fun easy way to quickly up level a room. We got the panels and it took about 30 minutes to plan prep and put them up. We were able to cut some panels to size just using a box cutter. It turned out so so well. So easy I want to do even more rooms!

April 24, 2026
Unprompted review
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Reply from WoodUpp

Thank you for your awesome review!
We love to hear how good our customers projects turn out and the ease you had installing .
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Product fine, but delivey packaging limited and thus risk of damage

No issues with quality of product however some of the corners of the panels were damaged slightly, i think better corner protection would help in future to reduce this.
Understandably woodup cannot control loading/unloading damage by a delivery team but for the price of the panels you woukd expect the corners to better protected.

March 30, 2026
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Reply from WoodUpp

Thank you for your feedback—we’re really pleased to hear you’re happy with the quality of the product.

We’re sorry to hear that some of the panel corners arrived slightly damaged. You’re absolutely right that, especially at this price point, the product should arrive in perfect condition. While we do our best to package items securely, we take your point on board regarding corner protection and will pass this feedback on to our team as we’re always looking for ways to improve our packaging.
Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Quality Product Attractive and Strong

I made contact with the home office and apparently was sent the samples from there but the product is the same as the Australian version I was informed. The solid timber and aluminium sheet backing makes this a hardy product and very attractive, for the entrance it would be a massive improvement to just paint, and a quick transition. I have seen some other versions which were formed material that was hollow and not in the same class. I am looking forward to finding out more as it could be ideal for around glassed in areas too.

March 19, 2026
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Reply from WoodUpp

Hi Anne, thanks for such a glowing review of our Aluwood outdoor product. They really are very unique and the Danish quality certainly shines through when compared to plastic composite panels for sure. We really appreciate your kind words Anne 🙂

Rated 5 out of 5 stars

Well made products

Well made products. Items came quick. Worked out how to fit the large TV bracket (still not sure where the felt goes), and it does a perfect job. The grey infills also do the perfect job of hiding the wires!

March 25, 2026
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Reply from WoodUpp

Thank you for your great feedback! We’re really pleased to hear that everything arrived quickly and that you found the installation straightforward. It’s great to know the TV bracket is doing its job perfectly, and that the grey infills are helping keep everything looking clean and tidy. Enjoy your setup, and thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Fantastic customer support and experience.

We did have a few challenges with installation. We reached out to customer support after reviewing the detailed installation videos. The customer support team was very fast and helpful. I will highly recommend the products to others. We were particularly impressed with the post purchase customer experience.

March 25, 2026
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Reply from WoodUpp

Thank you so much for your kind review!
Customer service is an incredibly valuable part of company and it's wonderful to hear great feedback from our customers!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Definitely a company to consider.

Customer service could not be faulted.
Delivery timely.
Easy to use website.
Product, overall pleasing.
Only ‘criticism’ being unlike the videos, found it difficult to achieve clean cuts without facing challenges with the backing.

March 25, 2026
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Reply from WoodUpp

Hi Nabs, I'm sorry to hear that you had issues with the cutting, and we are always here for advice if you have any future projects. It's great to hear that you appreciated our service and the quality of the product in any case 🙂

Rated 5 out of 5 stars

Great communication

Great communication. Good quality

March 23, 2026
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Reply from WoodUpp

Thank you for your wonderful review!
Great communication and good quality are the best compliments coming from our customers!
Thank you again,
The WoodUpp Team

Rated 4 out of 5 stars

Great quality, lacks instructions.

Materials and design are excellent quality and beauty. Only issues were long waiting time to receive the items and lack of instructions and support to get the electrical LED lights together. The boxes came with no instructions and then website is no help.

March 26, 2026
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Reply from WoodUpp

Thank you for your review,
You ordered your first order during our sale week and yes shipping times are a little delayed because of the amount of orders that come through. We do offer instructional videos on our websites for all our products but our customer service team is always available to help out so don't hesitate to reach out to them. We do love to hear that you were happy with the quality of our products.
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful with questions I had. The acoustic panels look so good with our TV !

April 23, 2026
Unprompted review
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Reply from WoodUpp

Hey Tegan, thanks so much for the 5 start review. Much appreciated, we always enjoy hearing that customers love their panels 🙂

Rated 3 out of 5 stars

So a quick WoodUp review is it?

So a quick WoodUp review is it?
Ok!
The Akupanel (Rustic Antique Oak) panels arrived in reasonably good time and smelt nice, they looked nice too...
I wasn't impressed with the 80 squid postage costs however, as they're not that heavy (the large ones too) and it was a doddle unloading them. I spend over a grand so really postage should be free ? No?
I looked carefully at the wall I was planning on fixing them to and realised as my house is old (old old) I'd knacker it, so I found a local Carpenter to do it instead.
He did a Sterling job but vowed never to offer to fix any of these panels (or one's like it) again. It's not as easy as you'd be lead to believe folks, so beware.
They do look like good quality mind you and have deffo made an impact to the room acoustics..
I think if the postage had been free (see, I'm still moaning about that !) and if they'd been a little more in keeping with competitors prices it would have been 4 *.
Ah well, they're up now and look pretty good.

April 23, 2026
Unprompted review
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Reply from WoodUpp

Thank you for taking the time to share such a detailed review—we really appreciate it.

We’re genuinely pleased to hear that you’re happy with the final result and that the panels have made a noticeable difference to your room, both visually and acoustically. That’s exactly what we aim for, so it’s great to know they’ve had a positive impact in your home.

We understand your frustration regarding the delivery costs. While we always aim to keep shipping as low as possible, factors like fuel prices and the wider global economy mean that offering free delivery isn’t something we’re able to sustain at the moment. That said, we’re continually reviewing our logistics to ensure we keep costs as fair as we can.

We also appreciate your honest feedback about the installation process. While many customers do install the panels themselves, we recognise that older properties or certain wall types can make things more challenging, and bringing in a professional was a sensible call.

Thanks again for your feedback—it’s incredibly valuable to us, and we’re glad to hear that, despite a few frustrations, you’re enjoying the finished look.

Rated 5 out of 5 stars

Great update to a fireplace

Shipped quickly, customer support gave great advice and was quick to respond to questions and concerns. End result as expected. Used along with large format limestone tiles for the surround and a mantel and it looks sharp!! A few pieces were rough, but we managed to work around those.

March 19, 2026
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Reply from WoodUpp

Thank you so much for the 5-star review! We're thrilled you had a great experience and loved the end results!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Great experience!

Wonderful multipurpose product! Everything arrived safely without any issues!

March 25, 2026
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Reply from WoodUpp

Thank you so much for your time and leaving a review!
Thank you again,
The WoodUpp Team

Rated 5 out of 5 stars

Excellent Service

The quality of the panels is truly excellent. The team's service, their help in choosing the right products, and their almost immediate response, greatly enhance the company's value. And also, the delivery: it always happens on the scheduled day and time. It makes all the difference.

March 23, 2026
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Reply from WoodUpp

We put so much passion into not only creating high-quality products, but also making sure the entire experience feels smooth, personal, and reliable from start to finish. So hearing that you noticed everything from the support and guidance to the delivery timing honestly makes our whole team proud!

Thank you so much for taking the time to share this — feedback like yours is exactly what motivates us every single day 🙌

All the best,
Stine Brorsen
Customer Experience Manager

Rated 5 out of 5 stars

Excellent wall panels

Walked into the showroom and selected a product, and advice on a TV hanger, ordered it on the spot and it arrived that week.

I'm very happy with the service, even the delivery fee was affordable!

I installed the panels myself in a couple of hours, including the TV hanging system. It couldn't have been easier.

Super happy with the products.

March 23, 2026
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Reply from WoodUpp

Hi Amanda, it's great to hear that you are so happy with the experience that our team were able to provide you with, along with the appreciation for the quality of our products. Thank you so much, we genuinely appreciate it 🙂

Rated 5 out of 5 stars
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Reply from WoodUpp

Thank you for your kind feedback! We’re really glad to hear that you found the installation process straightforward and easy and liked the quality of our products 😃

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