WoodUpp Reviews 

À great investment to upgrading à bathroom

They were supposed to send me the damaged part, but it never went beyond the promise.

This is a high quality product- we love our new wall! The panels are solid, easy to install with the online instructions, and provide a polished look. The customer service was excellent- they even sent a personalized welcome video! Delivery was timely and the accessories through Create are beautiful and well-constructed. We especially enjoy the LED lights which give the room a warm feel.

What a beautiful product. It's installed behind me in my office, and I am in daily web meetings. Many have commented on how great it looks, and I appreciate the improvement in my office acoustics. Well done!

The samples were amazing and we can't wait to order!

In the end it was the support and the final outcome that made this all worth it. The end product is beautiful and exactly what we had hoped it would turn out.

There were a couple of challenges. The opportunity for improvement for Woodupp is to beef up the slat panel packaging. We received two boxes and one was open on both ends on our doorstep with the ends damaged. Woodupp did a great thing is how they handled the replacement - no questions asked, and expedited the replacement. The third package arrived, also opened at both ends but fortunately the material was not damaged.

Installing the panels was straight forward. Cut an outlet hole was a little more challenging than what training videos let on, but the outcome was great - just measure carefully.

The large TV bracket is easy to install, but heaving a 65" TV up onto the bracket requires 2 people.

Finally, the end result: Stunning. We love it. The TV mount and the wire hiding tubes make it look like a floating TV. Perfect.

Note: I bought the screws from Woodupp because the TORX head screws are easier to drive compared to Phillips.

Excellent shelf well worth the price and looks great on the slat wall. Just one thing the black screw tops provided could the thread be a little longer as i could not tighten them as too short had to use some allen key screws.

Great product, great customer service. Only downfall is lack of sizing options in the shelving department. But overall very happy.

We chose WoodUpp panels as they had the colour wood with the lighter felt backing that we wanted. We needed them in a hurry and the team ensured that they arrived on time. We are thrilled with the results. We used the panels on two walls and brought the shelves which finish off the look. We highly recommend WoodUpp 🤩

Amazing product and service. I ordered it with a little reserved expectation and was so wrong! Product was exactly as advertised and shipped promptly and arrived with no damage at all. Amazing experience…
Thank you

I love the whole product range!
The customer service and technical knowledge has been amazing. I will definitely be back for more! :)

Samples were delivered as promised, I will be purchasing soon as I can line up a contractor for my project

We liked the color and specially the quality of the panel that all sides had the color. It was really easy to install

I've had a great experience with WoodUpp and I'm really happy with the final outcome of the installation. When I initially ordered, it was during the Black Friday sale which meant I benefitted from the price even when some items were delayed on coming into Australia. Ben from the team gave multiple options, one of which was to deliver the main parts of the order with the accessories delivered later. This was great as it allowed me to complete the main project and wait for the final items to come in once in stock.

The panels look fantastic and Ben from the team was great to deal with in terms of keeping me up to date on the shipping status and arranging the delivery of the back ordered items. I would absolutely buy from WoodUpp again.

The long felt wood panels should come with more packaging padding on the ends. Several panels I ordered were damaged.

The amount of felt wood panels they pack, I was left with a surplus and did not know what to do with them. I wish I was able to order the exact amount I wanted.

For accessories, some of the screws don't come with the felt pins, which makes the screws useless. Luckily I had some other accessories that came with felt pins and was able to use it. I would suggest all screw accessories come with the felt screws.

Overall, great product.

WoodUpp is an awesome company. I previously bought screwless shelves from another company and mounted them on our new slatted walls. Even without anything being placed on them, they started sliding down. Needless to say, I returned them. I saw WoodUpp’s ad on Instagram so I decided to give them a try and boy am I glad I did. I bought two and the install was easy. They are unbelievably secure even with items on them. The shelves are powder coated high quality metal and nice and heavyweight. Extremely well made. Yes, they are more expensive than the cheap others, but you get what you pay for. These are made to last. They arrived quickly in well packaged protection to insure no damage.

High quality service, premium goods delivered in fast time. Would highly recommend to anyone

I chose WoodUpp for my English Walnut project because they market themselves as a premium brand. Unfortunately, the experience has been a disaster from start to finish.

Inaccurate Tools: I followed their "Sona AI" agent's specific calculations to place my order on Feb 8th.

Conflicting Advice: On Feb 9th, after they took my money, a human staff member (Angel) reached out to tell me the AI was wrong and I actually needed more panels.

Out of Stock: When I went to buy the extra panels they told me I needed, they were suddenly out of stock. Now I have a stalled project and a half-finished wall.

Poor Quality & Support: To top it off, a panel arrived damaged at the bottom. When I reached out for help, I was told to "just check the website" and "use a calculator."

For the price they charge, this level of service is unacceptable. They offer a "100-Day Satisfaction Guarantee," but they make it nearly impossible to actually get a resolution when their own tools and staff cause the error. I’m currently stuck with cut panels and no way to finish my room.

Amazing product, great quality, speedy delivery, it looks GORGEOUS! We used in our hallway with the gold coat hooks. We love it! Highly recommend it.

Communication was incredible, prompt delivery packaging could be better with extra layer on top of Wall Slates in the box. Wishes: 9-10ft pieces and end trim for horizontal applications. maybe even electrical box wrap.