I honestly can’t thank Shaq enough! He’s an absolute massive asset to Vauxhall and from start to finish he made the whole process of finding my first car so easy and so much fun. I was a bit nervous g... See more
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Review summary
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I visited the Vauxhall branch in Romford and was greeted by a very warm welcoming and friendly sales advisor, who goes by the name of Josh Sumner. From start to finish Josh provided us with outst... See more
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After leasing my cars from work for the past ten years it was time to purchase my own vehicle due to unforeseen circumstances.Having dealt with big car dealership's in the past and having an absolutel... See more
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We had such a positive experience buying our car with the help of Josh. He was knowledgeable, approachable and made the whole process feel easy and relaxed. My husband and I never felt rushed or pres... See more
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Company details
Written by the company
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Contact info
Farnham Road 87-89, SL1 4UN, Slough, United Kingdom
- 01753744844
- info@email.advancevauxhall.co.uk
- www.advancevauxhall.co.uk
3.8
Great
287 reviews
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Replied to 75% of negative reviews
Typically replies within 1 month
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Naz was amazing explaining everything…
Naz was amazing explaining everything and be patient. We are really happy with service
June 27, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Joao
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Naz. We truly appreciate your feedback and are so glad you're happy with the service. If you ever need anything in the future, we're here to help!
Take Care
The Customer Care Team
Vauxhall Watford…the best customer service
I bought a car in Vauxhall Watford brunch the best customer service,Ahmed was very professional he is a big credit for this company
I really recommend if you want a buy a car his service
June 21, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Agnieszka
Thank you for taking the time to leave such a wonderful review! We’re delighted to hear that you had a great experience at our Vauxhall Watford branch. Ahmed will be thrilled to know his professionalism and customer care made such a positive impact—he truly is a valued member of our team.
We appreciate your recommendation and are so glad we could help you find the right car. Wishing you all the best on the road ahead!
Warm regards,
The Customer Care Team
Excellent service
Mr. Sunil Ricky the best sales person. Very effefficient, reliable and dedicative to work. Customer friendly. We will recommend him for his superb job at Vauxhall to buy any used or new cars. We have been shown different cars and and given clear details of cars. Amazing customer care. Made our dream come through within our budget.
June 21, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Ramasamy
Thank you so much for your kind words and fantastic review! We’re thrilled to hear that Mr. Sunil Ricky provided you with such an outstanding experience. His dedication, professionalism, and customer-first approach truly make him an asset to our team.
We’re glad he was able to help you find the right car within your budget and make the process smooth and enjoyable. Your recommendation means a lot to us, and we’re grateful you chose Vauxhall for such an important purchase.
Wishing you many happy miles in your new car!
Warm regards,
The Customer Care Team
I can’t recommend Advance Vauxhall…
I can’t recommend Advance Vauxhall enough! Angela and Maj were absolutely amazing from start to finish – so kind, helpful, and genuinely made me feel comfortable throughout the whole process. They answered all my questions quickly and clearly explained the finance process to me in order to help me find the best option suitable for a first time car finance purchase, this really put me at ease :)
My car car was spotless and everything was shown to me in detail at the handover!! I love my car! Thank you both so much for going above and beyond. If you’re looking for a new car in the area, this is definitely the place you need to go! :)
5/5 incredible service all round
June 19, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Olivia
Thank you so much for your amazing 5-star review! We're absolutely delighted to hear that you had such a positive experience with us at Advance Vauxhall.
Angela and Maj will be thrilled to know their support made such a difference for you — especially as a first-time car finance customer. We always aim to make the process as smooth, transparent, and comfortable as possible, so it’s wonderful to know we hit the mark!
Enjoy your new car — it’s fantastic to hear that you love it! If you ever need anything in the future, we’re just a call or visit away.
Thanks again for your kind words and recommendation — it truly means the world to us.
Best wishes,
The Customer Care Team
Joshua Parker made the experience of…
Joshua Parker made the experience of purchasing our new car a great one.
Such a lovely down to earth guy who came in on his day off to help us with the purchase. He arranged for the car to come to this dealership as it was our closest. He let us test drive a few times and was super patient with us meanwhile. Would 100% recommend buying a car with him for a smooth enjoyable process.
Thanks Josh!!
June 18, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Hannah
Thank you so much for your amazing review! We’re thrilled to hear that Joshua made your car-buying experience such a positive one. His dedication—coming in on his day off, arranging the transfer, and ensuring you felt confident every step of the way—truly reflects the level of service we strive to provide. We’ll be sure to pass along your kind words to him. Enjoy your new car, and thank you again for the recommendation!
Best regards,
The Customer Care Team
Reply from Advance Vauxhall
Dear Tan
Thank you for your great review! We're so happy to hear that Karen was helpful and polite during your visit. We’ll be sure to share your kind words with her. We appreciate your support and hope to see you again soon!
Best regards,
The Customer Care Team
Naz was great
Naz was great, went for a service today and he made me feel comfortable and clarified things for me
June 17, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Charlotte
Thank you so much for your kind words! We're glad to hear that Naz made you feel comfortable and took the time to clarify everything during your visit. We'll be sure to pass along your feedback to him. Looking forward to seeing you again!
Best regards,
The Customer Care Team
The whole process was quick and…
The whole process was quick and seamless. Habeeb was in contact with me the whole time.
I’m a very happy customer
June 16, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Julia
Thank you so much for your kind words! We're thrilled to hear that your experience was quick and seamless. Habeeb will be glad to know his communication made a difference. We're grateful for your support and are so happy to have you as a satisfied customer!
Best regards,
The Customer Care Team
Reply from Advance Vauxhall
Dear Tasha
Thank you so much for your kind words! We're really pleased to hear you had a positive experience and found our team polite and helpful. Providing great customer service is always our goal, and it’s wonderful to know we delivered that for you.
We hope to see you again in the future!
Best regards,
The Customer Care Team
Naz was very helpful
Naz was very helpful, replied quickly to any email that I sent, helped the process go quick and easy, overall very good service
June 12, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Sean
Thank you so much for your kind words! We're thrilled to hear that Naz was able to assist you quickly and made the process smooth and easy. Providing great service is always our top priority, and it's wonderful to know that we met your expectations. If you ever need anything in the future, don't hesitate to reach out!
Take Care
The Customer Care Team
Advanced Vauxhall Watford
I was asked to pay a £99 reserving fee to hold a car over night until I could get to the Watford Advanced Vauxhall dealership next day to do a test drive. This I paid. Sales person was polite and helpful. Had the test drive, said I would let them know and asked for my £99 to be refunded. I was told it would take 3 to 5 working days! I let the dealership know the following day that I was no longer interested in the car. 14 (total) days later, no refund. I emailed the sales person, but no response. On the 15th day I telephoned the dealership, but no answer. I called the head office in Slough, and was told that it was down to me to complete a refund form! And that it would then need to be authorised by the dealership manager! What refund form I asked?! Told that I could request the form or go online to do it. No one at the Watford dealership advised me that I needed to complete a refund form. I spoke to the head office Sales Director, he processed the refund for me over the phone (why couldn't the Watford branch have done this)? I then received an email from AV advising that my refund would take another 5 working days. After 5 working days I have received yet another email advising that my refund has been done, but it will take another 2-3 working days. In total it is going to take 23 days (if the latest email is correct) to get MY money back from Advanced Vauxhall Watford. What a palaver and poor service. And all at my inconvenience!! Will not be visiting them again.
June 12, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Mr D Anderson
Thank you for taking the time to leave your feedback, and we're genuinely sorry for the inconvenience and frustration you've experienced.
We’d like to confirm that your £99 reservation fee refund was processed from our end on 11th June. As this is a card refund, the actual time it takes for the funds to appear in your account depends on your card issuer's processing times, which can vary.
We appreciate you highlighting the confusion around the refund process, and we completely understand how frustrating this experience must have been. Your comments have been shared with both the Watford dealership and our head office to ensure communication and processes are made clearer moving forward — particularly around the need for a refund form and how that information is conveyed to customers.
We’re very sorry again that this has left a negative impression, and we sincerely thank you for your initial interest and for highlighting the areas where we can and must do better.
Kind regards,
The Customer Care Team
Naz was absolutely amazing
Naz was absolutely amazing! My car was not driveable and local garages were unable to give me an appointment until August! Naz fitted me in the same day and helped me with a courtesy car. I was kept informed daily about the repairs and costs. 10/10 for customer service.
June 11, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Mia
Thank you so much for your kind words! We're thrilled to hear that Naz was able to help you so quickly and provide a courtesy car when you needed it most. Keeping you updated and making the process as smooth as possible is exactly what we strive for. We'll be sure to pass your feedback along to Naz – it’ll mean a lot. Thanks again for the 10/10!
Take Care
The Customer Care Team
A professional service.
Advance Vauxhall had an easy to use website with useful filters to allow a focused search.
Soon found a car which suited my needs. Rang the sales team, put a returnable £99 deposit to reserve the vehicle. Inspected it later that week with a test drive.
Purchased the car and collected about a week later, with a year's MOT certificate, checked (although the check list indicated the Adblue had been checked- it's has a petrol engine) valeted and polished. Sales consultant arranged payment for road tax.
Sales staff polite and helpful.
June 9, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Sir / Madam
Thank you for taking the time to share your experience — we're so pleased to hear that you found our website easy to navigate and that the filters helped you quickly find a vehicle that suited your needs.
It’s great to know the purchase process, from reserving online to test driving and collecting the car, was smooth and straightforward. We also appreciate you pointing out the AdBlue checklist detail — we'll certainly pass this on to the team to ensure even greater accuracy going forward.
We're delighted that you found our sales staff polite and helpful, and we hope you’re enjoying your new car! Thanks again for choosing Advance Vauxhall.
Best regards,
The Customer Care Team
Happy Customer, excellent sales professional
Adam is a credit to the company, came in on his day off to fit in with my time schedule..
Very pleased with the whole sales process which was conducted in a professional and friendly manner.
Very happy to introduce my friends to Advance Vauxhall.
June 5, 2025
Unprompted review
Reply from Advance Vauxhall
Dear John
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience, and we're especially proud of Adam for going above and beyond to accommodate your schedule — he's truly a valued member of our team.
It's great to know the sales process was both professional and friendly, just as we aim for. Your recommendation means a lot to us, and we’d be absolutely delighted to welcome your friends to Advance Vauxhall in the future.
Thanks again for your support!
Best regards,
The Customer Care Team
Sam at High Wycombe was amazing
Sam at High Wycombe branch was amazing. He made us feel relaxed and talked us through the entire purchase process. Seemless from start to finish. Would highly recommend.
June 6, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Lee
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our High Wycombe branch. Sam will be delighted to know he made such a great impression — we’ll be sure to pass on your lovely feedback.
It's fantastic to know the process felt seamless and that you felt well taken care of from start to finish. We really appreciate your recommendation and hope you’re enjoying your new car!
Best regards,
The Customer Care Team
I highly recommend asking for Shaq if you’re in the market for a car
I had an absolutely brilliant experience working with Shaq at the Watford branch. From start to finish, he was incredibly helpful, polite, and transparent throughout the entire process. He really took the time to understand what I needed and helped me stay comfortably within my budget without ever making me feel pressured.
Shaq’s friendly and funny personality made the whole experience enjoyable and stress-free. It’s rare to find someone who combines professionalism with such genuine warmth and humor. I highly recommend asking for Shaq if you’re in the market for a car — you won’t be disappointed!
June 3, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Sir / Madam
Thank you so much for taking the time to share your experience! We're delighted to hear that Shaq at our Watford branch provided such outstanding service. It’s fantastic to know he made the process enjoyable, stress-free, and tailored to your needs—exactly what we aim for. Shaq’s combination of professionalism, transparency, and genuine personality truly sets him apart, and we’ll make sure he sees your kind words.
We really appreciate the recommendation and look forward to welcoming you again in the future!
Take Care
The Customer Care Team
Reply from Advance Vauxhall
Dear Bianca
Thank you so much! We're glad to hear you had a great experience with Sam. We'll be sure to pass along your kind words!
Take Care
The Customer Care Team
No hard sell.
Habeeb Dar is extremely polite and there was no hard sell.
Very knowledgeable of product details
Approachable and plesant manner while making everything abundantly clear in lay man terms.
June 5, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Alan
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Habeeb Dar made your experience a positive one. We take great pride in ensuring our team is both knowledgeable and approachable, and it's wonderful to know that Habeeb explained everything clearly and without any pressure. We'll be sure to pass along your compliments—he’ll be delighted to hear them!
Take Care
The Customer Care Team
Sam at the Wycombe branch was awesome…
Sam at the Wycombe branch was awesome in helping me buy my new car. I have only had two cars in the last 30 years and he was very kind and helpful in getting me used to modern technology.
June 4, 2025
Unprompted review
Reply from Advance Vauxhall
Dear Penny
Thank you so much for your kind words! We're thrilled to hear that Sam at our Wycombe branch was able to make your car-buying experience such a positive one. It's always a big step getting used to new technology—especially after having only two cars in 30 years! We're so glad Sam could support you through it with patience and care.
Wishing you many happy miles in your new car, and we’re always here if you need anything in the future!
Warm regards,
The Customer Care Team
Disappointing Aftercare and No Courtesy Car – Still Waiting for Resolution
Updated review: We purchased a Vauxhall Corsa E from Advance Vauxhall Romford on June 2nd, choosing an approved dealership for peace of mind and to avoid the risk of buying a problematic car. The sales process and handover were professional, and initially, we felt confident in our decision.
Unfortunately, within days we discovered serious safety faults—non-functioning ABS and collision detection—which made the car unsafe to drive and led to a near-miss incident on the way to the dealership. Since then, my wife has barely been able to drive the car at all.
While our sales associate, Ricky, has been polite and communicative, the aftercare and support have been disappointing. We have now been without the car for a week, and repairs have been delayed pending both warranty approval and delivery of the necessary parts. On the phone, the service team told us the part might not arrive until June 30th, and even then, it will take a further 7–10 working days to complete the repairs—meaning we could be without the car for at least three weeks from when the issue was first reported.
Most concerning is the lack of a courtesy car. My wife relies on her car for work, and we have already lost around £1,000 in income due to cancelled appointments. Despite multiple polite requests and assurances that the team would “check availability,” we have been told there are no courtesy cars available. This leaves us in a very difficult position, especially as the car was purchased less than a month ago and has been unusable for most of that time.
Customer Rights:
Under the Consumer Rights Act 2015, customers are entitled to a vehicle that is of satisfactory quality, fit for purpose, and as described. If a new or nearly-new car develops significant faults so soon after purchase, it is reasonable to expect swift repairs and alternative transport arrangements—especially when the customer is left without a vehicle through no fault of their own. Many dealerships offer courtesy cars as standard practice in these situations.
Communication:
We have made repeated requests for updates and assistance, and have been promised call-backs that have not materialised.
Summary:
While we appreciate Ricky’s efforts and the initial professionalism, the lack of practical support and failure to provide a courtesy car has left us deeply disappointed. We hope this review prompts Advance Vauxhall Romford to take our situation seriously and offer a suitable solution. We simply want to be treated fairly and to have the use of a car while our new vehicle is being repaired.
Original review: Ricky Sunil was extremely helpful with my wife’s new car purchase. Great communication, service and manners from Ricky. Very transparent, professional and friendly.
June 2, 2025
Unprompted review
Reply from Advance Vauxhall
Dear George
Thank you so much for your kind words! We're thrilled to hear that Ricky Sunil provided such outstanding support during your wife's car purchase. Great communication, transparency, and professionalism are exactly what we strive for, and it's wonderful to know Ricky delivered on all fronts. We'll be sure to pass along your praise to him—feedback like this truly means a lot!
Wishing you and your wife many happy miles in the new car!
Best regards,
The Customer Care Team
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