AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, knowledgeable staff who consistently take the extra time to find the best policy deals and thoroughly explain every detail. Many people deeply appreciate the highly professional approach and extremely competitive pricing, which always makes securing the right coverage a completely smooth and stress-free process. Some reviewers were not happy with unexpectedly high exit or cancellation fees and significant price increases encountered during policy renewals. A few individuals also mentioned experiencing difficulties when trying to make necessary changes to their active policies or dealing with unhelpful support staff.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

People report high satisfaction with the service, highlighting professional and efficient interactions.... See more

Price

Reviewers mention positive feedback about price, often highlighting great deals and competitive quotes for... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for going above and... See more

Value for money

Consumers find value_for_money to be a positive experience, consistently reporting great deals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

I received a very professional service from Ryan Upton. From my initial enquiry to taking out the motorhome policy, Ryan was extremely honest and helpful with a sense of humour as well. Top marks and... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(729)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

On attempting to cancel they tried to…

On attempting to cancel they tried to have me for £500 when the cancellation fee was £35. I had to go through the complaints process to get it back. Beware of this common scam and remember your cancellation fee as they attempt to make it up in order to make more profit at your expense.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Cracking service from Sean

Cracking service from Sean - found me a good deal on campervan insurance with great policy terms, some of which I was really struggling to find. Will deffos use again.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Ryan!

Thank you, Ryan Upton!
Nothing was too much trouble, and I really appreciate it. Excellent service at a great price.
I’ll definitely be moving my rental property insurance to AIB!
Thanks again!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you izzy (AIB insurance)

Thank you izzy (AIB insurance). To day was a great help in finding the right insurance for my van as I'm self employed and do many miles she was very helpful and new what she was doing service with a smile 😃. All so very competitive most definitely 5 stars thank you regards Stuart. .

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Harry

Great service from Harry. He was very patient and actually understood my catering van business and got me proper cover fast, without any upselling or hassle. Highly recommend.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Consistently good

This is my 3rd year (and 5th renewal across two cars) with AIB
More recently my agent has been Andrew Heath - very good
Just find them easy to do business with, organised, do all the heavy lifting for you - I dont even have to remember about the renewal on it
Seem to have a good panel of insurers who are happy to deal with expensive / specialist vehicles
Premiums have dropped significantly this year which is equally pleasing

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Customer services dept

Hi just renewed my 2nd year insurance they insured my import car at a very reasonable price many other companies wanted 3 or 4 times more than aib very happy with them and their break down service is excellent i had some teething issues as i was not familiar with my import car as I'm in cancer recovery wen I did break down couple time my own fault the recovery was fantastic never kept me waiting long and sorted out car issues etc I can't them enough fantastic service.
also the customer services team kept regular contact with me making sure I was ok etc
Thanks again ur a great company in every way

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

first experience with AIB…

This was my first experience with AIB and Ryan who took my call was very helpful and listened to what I needed, then came up with a choice of policies for me to choose. Very happy with service and price.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Another year renewed that no one else betterd

Year on year they (Lewis👍) finds me a great deal. Best price with the cover I need (not oversold with unnecessary levels of cover and corresponding high premiums)
Great to talk with informed individuals rather than online robots)
Also reassured that AIB rate underwriters on their customer service and claims settlement (though I luckily have no personal experience) not just on low premium prices.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with Matthew…

Really impressed with Matthew Mottorshead attentive service. He really took the time to determine my requirements, was proactive and kept me informed throughout the process. Great job Matthew.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Car Insurance Quote

I spoke to very professional consultants who looked after me with my insurance policy. I’m very happy with AIB and would recommend them to friends.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Swift and Painless Experience

Ryan went above and beyond to get me a great deal on insurance for my Modified Austin Mini. He also responsed quickly to my queries and made the process swift and painless - in stark contrast to my experience last year.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, personalised customer service.

Ryan at AIB was fantastic, extremely helpful with a great phone manner and keen to get the right policy sorted for my car. He was able to find the right type of policy which had a much lower excess than I was expecting and tailored cover. I have 3 policies with AIB now and will use again in future. Thanks again to Ryan.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent start 2 finish

I had the pleasure of contacting AIB insurance for a quote, I came across the number on a Facebook group specifically for nissan elgrands,
My faith in humanity has returned and the courtesy given by "Ryan" was 2nd to none, he was very informative and couldn't help enough, he is a great credit to your company and will always strive to deal with him if possible.
I usually hate talking to mundane robot salespeople but he made the entire call seem less and less of a bore and burden.
He also got an amazing insurance deal for us, blew the other companies out the water,
AIB is my new go-to for all insurance needs from now on.

October 28, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Arthur was very efficient and helpful

Arthur was very efficient and helpful, overall a delightful company to deal with, thank you.

October 22, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Artur in our office.

Rated 5 out of 5 stars

Great service- thank you

Artur made the process of renewing my van insurance stress free and easy with a great price

October 24, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Artur in our office.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look