AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff members for being exceptionally helpful, polite, and thorough when taking time to find the best insurance policies and custom quotes. Consumers also appreciate the competitive pricing, great deals, and straightforward renewal process that makes managing various types of vehicles completely effortless, quick, and smooth. However, some customers also noted unexpected challenges with policy renewals, administrative delays, and significant increases in costs over time. A few reviewers experienced unhelpful communication or difficulties when attempting to modify their coverage or handle property insurance issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and patient approach.... See more

Service

Customers consistently note positive experiences with service, highlighting proactive and professional... See more

Price

Clients share positive opinions on price, reporting great deals, excellent savings, and competitive quotes... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Value for money

Reviewers express high satisfaction regarding the value for money, frequently highlighting competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(729)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

How AIB helped me when needed.

I have renewed my classic vehicle insurance every year with this company because of their professional approach, comprehensive insurance package and fair pricing.
When I needed to call on them for the included uk @ Euro recovery, they went beyond in help and communication.

I usually repair my vehicle but in this case it wasn't possible.
The recovery team they employed were of the same quality and I'm seriously impressed.
Thank you very much AIB.

August 17, 2025
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Best by miles!

I received a very professional service from Ryan Upton. From my initial enquiry to taking out the motorhome policy, Ryan was extremely honest and helpful with a sense of humour as well. Top marks and a massive difference to the Caravan and Motorhome Club who were incompetent in being unable to give my renewal details to me until 19 days before date. Many other brokers seem disinterested in listening or even responding like Adrienne Flux. A massive thanks to A.I.B

August 12, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Lake Barrine Teahouse

Lisa is an absolute gem to deal with. Super efficient, patient and always finds the very best deal for your business and. I wouldn't want to deal with anyone else. Thank you Lisa!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, efficient, patient, understanding and easy to work with. Lisa Asher at AIB Insurance is my go to on all things business insurance!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Connor was very helpful

Connor was very helpful, informative and friendly. He explained all the various questions and led us carefully thru them.

July 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Conor in our office.

Rated 5 out of 5 stars

Amy couldn’t do enough to help me find…

Amy couldn’t do enough to help me find insurance for my old property.
Couldn’t fault her communication and effort for finding one for me.
Would highly recommend.

July 14, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Amy in our office.

Rated 5 out of 5 stars

Manchester car insurance

Ryan helped me sort insurance on my import JDM car, much cheaper than last year and there was loads of little niggles due to my M24 postcode and my NCD from last year, I always dread insurance now but Ryan helped make it so much easier. Cheers!!

July 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

I was ringing around to get quotes for…

I was ringing around to get quotes for our Motorhome A young man named Ryan Upton who dealt with my queries He was absolutely exceptional ,explained every details of a policy for us and our old Motorhome got an excellent quote so so helpful thank you so much appreciated m Teague.

July 7, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Matthew for President!!

I'd been dreading dealing with the insurance for my dad's classic car, but seems I struck very lucky and Matthew picked up the phone when I eventually called. I won't bore you with the entire conversation, but suffice to say, his expertise and professionalism, not to mention his calm presence on the other end of the line, made it the most effortless and easily understandable motor insurance quote I've ever discussed; by some margin. And when I got out of bed this morning, that is not praise I expected to be lavishing on anyone. Various factors involved in the quote should've made it more complicated, but that wasn't the case. He put my mind at rest, explained everything and found me a great quote .....I hope this company appreciate the employee they have in Matthew? Please let him still be working there when I call up next year!

June 25, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Matthew in our office.

Rated 5 out of 5 stars

A refreshing experience!

The renewal processes was brilliantly conducted, answering all questions with a charming efficiency, by Ella, the insurance agent. During a second important phone call, Ella came to the rescue, with an email glitch, providing a copy of the Insurance Certificate, urgently required for an imminent European trip and despatching a postal copy without question.
Excellent service, thank you.

June 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ella in our office.

Rated 5 out of 5 stars

Reliable firm to use

Your employee Ryan was friendly and helpful in all our conversations regarding my classic car insurance quote. Came back with a quote in a short space of time which I accepted. Over the years I have always enjoyed any communication with your staff.

June 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Friendly

Friendly, helpful and polite

June 13, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great conversation

Camper in conversation insurance 10K miles

Steve took the time to explain the quotations and the insurers specific requirements. The quote I chose came through cheaper than the renewal from another provider even with 3K additional miles.

May 30, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Steve in our office.

Rated 5 out of 5 stars

Superb service from steve…

Steve was my point of contact and he was superb. Nothing was to much trouble. He explained everything clearly so I fully understood. The best bit was he got me a great price on our motorhome insurance. Yes over the past few years year on year it's gone up hugely despite having no accidents but steve got me a price well below what others were quoting. Really happy with my service

May 20, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Steve in our office.

Rated 5 out of 5 stars

Great cover, price and service

Just taken out insurance with AIB for my motorhome. I used another company last year as price was cheaper but decided to return to AIB this year as I always had excellent service and good prices and cover in the past. Had a couple of minor hiccups with documentation but was all sorted within minutes as your always speaking to an office in UK ( and to the same person if you want and not a call centre ) with very friendly and helpful staff. Big thanks to Artur for sorting everything for me quickly and efficiently , nothing was too much trouble and really nice guy.

May 24, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Artur in our office.

Rated 5 out of 5 stars

Thank-you Ryan Upton AIB Insurance

Ryan Upton ..what an asset to AIB insurance company. Trying not to sound generic as all happy customers but honestly all my many thanks go to this guy. A company is only as good as the staff on the other end of the phone , and yes a person to person conversation is for many people a personal touch . Ryan listened and made me feel understood and that he had my interests at heart. I know he has a job to do but his whole demeanor was welcoming, without pushy intention. I'm confident I recieved expert help and got the best policy for me. I intend to contact AIB again for commercial van insurance aswell as recommend AIB though all platforms ,
Thank-you Ryan and kind regards Neil Wilson.

May 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very efficient, unlike some other insurance companies. Accommodating of my specialist requirements for my motorhome.

Aisling Colgan was very polite and cheery on the phone. A pleasure to deal with. Thank you.

May 22, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

Insurance due on the Morris - excellent service

Insurance due on the Morris - remembered in time after email a week or so ago - phone answered quickly by Charles who was friendly and informative - quickly renewed for another year at a good rate so happy with cost and the excellent service.

May 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charles in our office.

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