AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff members for being exceptionally helpful, polite, and thorough when taking time to find the best insurance policies and custom quotes. Consumers also appreciate the competitive pricing, great deals, and straightforward renewal process that makes managing various types of vehicles completely effortless, quick, and smooth. However, some customers also noted unexpected challenges with policy renewals, administrative delays, and significant increases in costs over time. A few reviewers experienced unhelpful communication or difficulties when attempting to modify their coverage or handle property insurance issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and patient approach.... See more

Service

Customers consistently note positive experiences with service, highlighting proactive and professional... See more

Price

Clients share positive opinions on price, reporting great deals, excellent savings, and competitive quotes... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Value for money

Reviewers express high satisfaction regarding the value for money, frequently highlighting competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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No recent history of asking for reviews

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Replied to 28% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(729)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Ryan Upton at AIB was great to deal with, very easy to talk to and took a genuine interest in the 'specialist' car I was looking to insure which was nice. Despite Ryan's best efforts their quote wasn't the cheapest I found but it was reasonable and I felt confident about the quality of insurance offered and confident I would receive good service from AIB should I need to claim

May 22, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Unbelievable!!!

Long story cut short, out of 26 insurance companies only one quoted me and it was a ridiculous price by a company that sounds like “Alien Flex”, fully comp £10k, third part fire and theft £10k, and third party about £700. A few months went by while I was doing normal work on the vehicle and stumbled across AIB Insurance, got speaking to Ryan Upton who took all the details for myself and my vehicle and when he found out what my vehicle was, he was amazed and wasn’t surprised at how many no quotes I got.

He said to leave it with him, and he would ring me back also asking me what ballpark figure I would be happy to pay. I said £1k fully comp.

Ryan came back to me within the hour and quote me about £307 fully comp!!!

I was over the moon, not only Ryan took an interest in my vehicle, but he was also quick, polite, professional, and got me a brilliant quote. Would highly recommend giving AIB Insurance a ring see what they can do for you and beat the quote you got.

May 2, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Charles is a diamond

Charles has been fantastic throughout. Very proactive, helpful and understanding. Made my life very easy!
Thank you again!

May 1, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charles in our office.

Rated 5 out of 5 stars

Great for motorhome insurance

For motorhome insurance, the detail is important and something you cannot do online. Telephone conversations with Ryan at AIB were clear and fruitful. He was very clear about cans and cannots as well as quick, listening and getting back to me. Overall a very positive experience. I would highly recommend them

April 29, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

I was almost at my wits end until Scott helped!

I had bought an American RV motorhome and due to me age an inexperience was having eye watering quotes. Just when I was giving up and thinking I will have to sell the motorhome and be in a big mess, Scott came through and found me an amazing quote which has saved me a lot of headache. He was searching all day and never gave up, calling me back numerous times to sort my problem for me.

Thank you so much mate, I will recommend Scott and the company to anyone else I know for motorhome insurance! You rarely get service like this in todays society.

April 24, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you Ryan for your help in sorting the right insurance deal for me, very patient and understanding
Definitely recommend AIB

April 25, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Ryan in our office.

Rated 5 out of 5 stars

Thanks a lot to Steve!

Thanks a lot to Steve! A very nice guy, very patient and helpful! Gets the job done very quickly, answered a lot of questions clearly and responsibly, which is very helpful!

April 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Steve in our office.

Rated 5 out of 5 stars

I called AiB for a car insurance quote…

I called AiB for a car insurance quote for my 911. From initial response through to my final call with the team they were excellent. Fast, friendly and very helpful. I would have no hesitation in contacting them again.

April 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Pursued to the last.

Pursued to the last.
Forgot my renewal in the heat of preparing for a long touring holiday. But AIB Sent emails, texts and phone calls to remind me of the expiry date.
Just 3 days before the renewal date I responded to the reminder I had been sent and was impressed with the friendly efficient manner they dealt with the renewal. My special thanks to Aisling for her friendly efficient manner of dealing with my phone call.
Thanks to all at AIB. Look forward to another great renewal quote next year.
Regards
David Dawson.

April 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

I can not thank AIB enough …

I can not thank AIB enough for handling my new car insurance. They explained everything and went over and above to find the best cover and payment schedule for my insurance. They were patient and friendly making the whole process quick and easy. Throughly recommend.

April 16, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent service from this company…

Excellent service from this company extremely efficient and polite I can only in return recommend them and I most certainly use them again for car insurance
Thank you Scot for all your help in making this possible

April 11, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great service from Scott as always

Great service from Scott as always. Very knowledgable and helpful, thank you, highly recommended

April 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Another great experience with AIB

Another great experience with AIB, thanks Scott for providing competitive price and excellent customer experience.

April 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Thanks Scott

Thanks Scott, for your excellent service yet again.

April 9, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great service from Scott

Great service from Scott, knowledgeable, efficient and quick after several other well known providers were far from satisfactory.
Will definitely be back to obtain quotes on other household vehicles.

April 8, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Insurance review

Scott was very helpful , friendly and dealt with my enquiry exceptionally well and with a good result.
Thank you

March 22, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Scott and Matt very helpful and…

Scott and Matt very helpful and thorough! Highly recommended!

March 21, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott and Matt in our office.

Rated 5 out of 5 stars

Very easy to deal with and called back…

Very easy to deal with and called back when they said they would. They did a very good job and provided good value for money and finding a competitive price compared to the comparison web sites. 2nd time I've used them and will definitely use them in the future.

March 20, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

I have renewed my sports car insurance…

I have renewed my sports car insurance with AIB, it was very simple including paying the premium by instalments. Aisling was extremely helpful.

March 11, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

This is my second year with AIB

This is my second year with AIB, and they have come up trumps once again. Thanks for sticking with me while I had a few problems with my bank, which I will now change after many years. Again, thank you for your patience.
best regards
Wil.

March 12, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

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