AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through various insurance options. Consumers also consistently highlight the competitive pricing, transparent communication, and smooth process, especially when securing coverage for specialist or imported vehicles. However, some people mentioned issues regarding unexpected high price hikes during policy renewals and expensive quotes. A few reviewers also noted difficulties when attempting to make changes to their coverage, alongside frustrations regarding excessive cancellation fees. Others experienced occasional communication hurdles and unhelpful service interactions when trying to resolve specific policy administration matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and patient approach.... See more

Service

Customers consistently note positive experiences with service, highlighting proactive and professional... See more

Price

Clients share positive opinions on price, reporting great deals, excellent savings, and competitive quotes... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Value for money

Reviewers express high satisfaction regarding the value for money, frequently highlighting competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(729)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Charley

I had a great experience talking to Charley, she went through all measures to have me insured on multiple vehicles and updated me several times for better competitive quotes.

Thank you, much appreciated !

March 11, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charley in our office.

Rated 5 out of 5 stars

Scott achieved what no one else could… he’s a hero

Scott was the only person who was able to find me insurance for me and my partner given a rather unique situation we were in. I had given up all hope and then Scott really made my week by pulling something out of the hat. He’s awesome!

March 10, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent service.

After filling in an online form I was called a short time later by Scott.
I found the service to be excellent and Scott was very helpful, polite and friendly.
This was the first quote I had looked at for a classic car I am expecting at the end of the week and I signed up there and then, not something I normally do but the service was excellent and I was more than happy with the price and the cover provided.
I would definitely recommend for classic cars.

March 10, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Good price

Good price, easy to contact, helpful staff

March 7, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Very personalised experience

Very personalised experience . William was really helpful to get the best deal on my motorhome . Used for past few years and not been disappointed with the service.

March 4, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to William in our office.

Rated 5 out of 5 stars

Motorhome cover.

Aisling took the time to search for a competitive quote and was able to match that of last year with better cover options. I'll be back next year to renew 😃.

March 3, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

Worth giving them a ring back

Had a renewal quote and was a lot higher than last year so I shopped about and rang them back.
Aisling was brilliant and kept going back to find me a better deal and ended up beating my best offer from a competeter so will be staying with aib for another year...

February 18, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

Great customer service

Great customer service after complications with the initial proposal.

February 19, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent service received

Excellent service received. Charley and Scott were both fantastic to deal with. Saved me a huge amount on my grey import insurance. Highly recommended! Thanks so much for all your help, greatly appreciated x

February 19, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Charles and Scott in our office.

Rated 5 out of 5 stars

What a deal

They got me such a cheap deal l, awesome deal, my mouth literally drop. I will definitely highly recommend anyone who's looking for driving instructing insurance. They definitely took a load off my mind. Thank you Scott Paddington

February 19, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great service

Aisling was particularly helpful in arranging a complicated multi-car renewal. Overall, great service, great staff and great value. I would highly recommend AIB.

February 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office.

Rated 5 out of 5 stars

Very cool

Very cool, efficient, pleasant operator.

February 12, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Thank you Scott and Petek.

Spoke to Scott Paddington who helpfully tailored my 2025/2026 renewal premium for my motorhome down to a more affordable amount. Thank you Scott. I later, the same day, spoke to Petek Ozturk who very efficiently corrected some information on my policy. Thank you Petek. You are both stars!

February 12, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott & Petek in our office.

Rated 5 out of 5 stars

Received a renewal from AIB which…

Received a renewal from AIB which considering my Classic Sports car doesnt do much mileage, i was hoping it could be reduced, I rang & spoke to a human!! remember that?? no press 1 for press 2 for .... anyway spoke to a really helpful young lady "Aisling Colgan" really helpful improved the renewal cost, & pleasant conversion, very happy with the help & the price

February 12, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Aisling in our office

Rated 5 out of 5 stars

Scott Paddington was brill..

Scott Paddington was brill... Not pushy at all and was very helpful,efficient and reassuring. Thankyou.
Simone

February 12, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great communication

Great communication

February 10, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Scott was very amicable and so helpful

Scott was very amicable and so helpful. He was able to sort out our classic van insurance very quickly in one phone call. I like the fact that the company don’t use call centres and you can speak to the same person if you need to call back.
Thank you Scott.

February 10, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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