AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through various insurance options. Consumers also consistently highlight the competitive pricing, transparent communication, and smooth process, especially when securing coverage for specialist or imported vehicles. However, some people mentioned issues regarding unexpected high price hikes during policy renewals and expensive quotes. A few reviewers also noted difficulties when attempting to make changes to their coverage, alongside frustrations regarding excessive cancellation fees. Others experienced occasional communication hurdles and unhelpful service interactions when trying to resolve specific policy administration matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and patient approach.... See more

Service

Customers consistently note positive experiences with service, highlighting proactive and professional... See more

Price

Clients share positive opinions on price, reporting great deals, excellent savings, and competitive quotes... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Value for money

Reviewers express high satisfaction regarding the value for money, frequently highlighting competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(729)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Classic car insurance renewal

Scott made the difficult task of sorting the renewal of my late husband’s classic car insurance extremely easy and straightforward. Better still the renewal was less than I expected

February 8, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Good and friendly company

Good and friendly company , been with them for years nothing to much trouble for them.

February 7, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Scott is very friendly and chatty

Scott is very friendly and chatty. He took a few details and came back early the following day with an acceptable quote for insuring our motorhome. It was a pleasure talking to a knowledgeable and pleasant advisor

February 7, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Renewed with AiB again

Scott helped with the renewal on our motorhome insurance and managed to reduce the cost by £40 so I’m a happy chappie. I found him very helpful and friendly.

February 3, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent company to deal with.

Have using AIB for many years, always found them competitive and helpful.
Highly recommend.

February 3, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great service

Great service
Scott was very good with our renewal and spoke in plain English and laid out the terms of the insurance policy simply and with all the main parts explained well.

February 3, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Attention to detail

Attention to detail. Quickly found my details and had my renewal ready. Friendly which puts you at ease and makes you understand details of cover.
Good price in todays market. Pleasant experience renewing my insurance.

January 30, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Excellent Customer Service…

Scott was extremely polite yet friendly. He explained that he wanted to try and find me a better quote for my campervan insurance than that from my current insurer. He took a few pieces of information from me and went away to do some research. He phoned me back a few hours later, having found an alternative quote from a major insurer for virtually identical cover but at a saving of about £100. Thank you Scott and AIB.

January 30, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great help sorting my insurance out

Great help sorting my insurance out. Scott was very helpful talking me through my options got me a good price where I was happy very good service

January 30, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Brilliant customer service received…

Brilliant customer service received from Scott today when renewing my campervan insurance. He was very helpful and patient going through and giving us different quotes that best suited our needs. Thanks AIB

January 29, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

renewal

easy to deal with talk to a real person and not a computer

January 28, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Thanks again to scot and the Aib team…

Thanks again to scot and the Aib team for there help always ready to asist nou dout you will have my bussniss again alway nice to deal with a company in the uk 80 series landcruiser owner
Thanks again

January 28, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Friendly team

Friendly team, especially Scott who helped with our Motorhome renewal

January 27, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance


Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Renewal for my veteran car by phone was…

Renewal for my veteran car by phone was very strait forward. My questions answered immediately. I have been with them for 3 years.

January 27, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Camper van renewal

Thanks again for looking at all options to get price down and saving me £48 this year !
You all took time and listened, very helpful again with my renewal (Scott) plus others !
Regards Mark

January 27, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

I would definitely recommend this company

I would definitely recommend this company. Wonderful people. Scott P amazing man and sorted everything out for me.

January 24, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

The staff are very welcoming

The staff are very welcoming, make you feel like family , make you feel like your getting special treatment , when it comes round to renewal time they look at all options ! This time they saved me a huge amount, like it was before Covid ! That makes me want to stay with them.Thank you to all involved , especially Scott, a real Gent.

January 24, 2025
Unprompted review
AIB Insurance logo

Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look