AIB Insurance Reviews 

729
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding them through various insurance options. Consumers also consistently highlight the competitive pricing, transparent communication, and smooth process, especially when securing coverage for specialist or imported vehicles. However, some people mentioned issues regarding unexpected high price hikes during policy renewals and expensive quotes. A few reviewers also noted difficulties when attempting to make changes to their coverage, alongside frustrations regarding excessive cancellation fees. Others experienced occasional communication hurdles and unhelpful service interactions when trying to resolve specific policy administration matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and patient approach.... See more

Service

Customers consistently note positive experiences with service, highlighting proactive and professional... See more

Price

Clients share positive opinions on price, reporting great deals, excellent savings, and competitive quotes... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Value for money

Reviewers express high satisfaction regarding the value for money, frequently highlighting competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was ap... See more

Company replied

Rated 5 out of 5 stars

We have dealt with AIB for several years now and found the staff very helpful. You can actually speak to a person who takes all your details in a friendly, thorough and efficient manner. We have a c... See more

Company replied

Rated 5 out of 5 stars

Recently took out modified insurance via AIB and can't fault the process. 1st class experience from Ryan Upton. Touch wood I never need to make a claim, however I have peace of mind of my cover and... See more

Rated 5 out of 5 stars

This is my 3rd year (and 5th renewal across two cars) with AIB More recently my agent has been Andrew Heath - very good Just find them easy to do business with, organised, do all the heavy lifting... See more


Company details

  1. Insurance Broker

Written by the company

AIB Insurance offer a bespoke personal lines for all your insurance needs. Call us now for an instant quote and cover.


Contact info

4.8

Excellent

TrustScore 5 out of 5

729 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(729)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service and that…

Great customer service and that personal touch with someone who understands your needs, and remembers you, makes all the difference. Competitive quote but it's all about the customer relations and they are spot on

January 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

I have used AIB for around eight years…

I have used AIB for around eight years to provide limited-mileage insurance for my classic cars. They provide a competitively-priced, friendly, and efficient service.

January 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Scott- AIB insurance

Scott, was polite, had done his “homework” and got us a great quote. Went through all our requirements. Really, Really happy with the service we got.

January 23, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Excellent service !!

Excellent service from Scott when renewing the cover on my Caterham. Dealing with a real human being makes life so much easier than the usual comparison websites - I would recommend AIB to anyone with a specialist vehicle. Top marks!!

January 22, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Highly Recommend You Give Them A Try

Moved over to this company with a referral from a family member 3 years ago. Excellent customer service, friendly none pushy reminders and always been a good price for my Campervan Insurance. Highly recommend giving them a try.

January 22, 2025
Unprompted review
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Reply from AIB Insurance

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Rated 5 out of 5 stars

AIB insurance

Have been using AIB insurance for several years to insure my classic cars. Everyone that I have spoken to have always gone above and beyond to help with queries and providing complete information and competitive quotes. I have recommended them to several club members who have also been very pleased with the support received.

January 21, 2025
Unprompted review
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Reply from AIB Insurance

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Rated 5 out of 5 stars

Scott… excellent service

Excellent service once again from Scott & AiB Insurance.

Polite efficient and professional, my fourth year with them insuring my camper van & again no point me spending time searching the market Scott has secured the best deal in advance & cheaper than my previous 12months, top draw. 👍🏻

January 20, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Great communication very pleasest to…

Great communication very pleasest to deal with ty to Scott today, 3rd year with these guys for our 72 VW camper brilliant service very competitive price can't fault these guys 👏

January 20, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Good personalised service

Good personalised service, professional team, easy process.

January 17, 2025
Unprompted review
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Reply from AIB Insurance

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Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.
No sign of the unwarranted massive annual price hiking that so many of the 'familiar and trusted' companies are prone to doing.

January 18, 2025
Unprompted review
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Reply from AIB Insurance

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Rated 5 out of 5 stars

Best in the game always bring the best…

Best in the game always bring the best quotes with the best cover amd will gp that extra mile for you

January 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Likewise a long term customer

Likewise a long term customer - perfect service from very helpful and friendly team. Highly recommended

January 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Good service

January 17, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Brill service from Scott

Brill service from Scott. Very quick and easy experience. I have been with AIB a couple of years now and did the whole looking elsewhere exercise and AIB are as competitive on price as anywhere else I could find so I’m more than happy to renew. I’d definitely recommend. Thanks

January 16, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

To be honest I forgot my policy was up…

To be honest I forgot my policy was up for renewal so soon after Christmas, a chap from AIM called,just to see why I haven't renewed my policy or to see if I've renewed elsewhere,the fact is I just forget 😳 But with in 30 minutes it was all sorted,and cheeper than last year,well done, 👍

January 15, 2025
Unprompted review
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Reply from AIB Insurance

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Rated 5 out of 5 stars

I have been with AIB Insurance for…

I have been with AIB Insurance for quiet a long time now, which I think speaks volumes for the deals they do as they appreciate loyalty and want to work with you top keep your business. I have quiet a specialist car, which makes insurance renewals interesting, but Scott always works really hard to find me the best deal. He will ring around all the insurers to ensure that he gets the best deal, which in this day and ages is very refreshing. A+++

January 15, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

Professional and friendly at a good price.

Been with them for a few years now. Always professional and friendly in any communications. Was very happy with my renewal for my camper. It was cheaper than last year. Scott who I dealt with was friendly, professional and helpful in every way.

January 14, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

Rated 5 out of 5 stars

10 Years With AIB

I’ve been insured through AIB for the last 10 years & don’t plan on changing.

They have always been exceptionally helpful & professional. Their knowledge & advice has supported me in making insurance decisions for my particular vehicles.

Highly recommend.

January 13, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave a review. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great Customer Service

Dealing with Scott at AIB Insurance was really easy and beneficial.
Great advice and very knowledgable about the market and the competition.
Could have got cheaper elsewhere but not with the same benefits.
Second year with them and really pleased with the service.
Review given without reservation.

January 13, 2025
Unprompted review
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Reply from AIB Insurance

Thank you for taking the time to leave your positive feedback!
Your kind words have been passed on to Scott in our office.

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