Alandayvw Reviews 102

Poor customer service especially from Mohamed . After selling they don't respond any email and no reply . And they take more than 200 pound for hidden charge .

The most frustrating experience I bought a brand new car from them took over 2 months to arrive , sent them few email asking for a delivery date update and made few calls , no one returns calls or respond to email, the same bullshit answer “ someone will call you back” n but no one did.

0 respect for customer I waited and waited and still waiting for 6 months, for my new skoda kodiaq cockpit navigation error
They said they're aware of the problem and they will recall the vehicle and fix the problem
Still waiting to hear from them

I was trying to get a car on finance and Darnell decide to get my details and to complete the finance request for me , i apply on 16 of April and they request £1000 deposit which i paid and i was decline .
Darnell didn't apply for my finance only after a lot off calls from me asking if i was accepted or not and after i was declined i try to contact him 20 times regarding my deposit and no answer at all , 28 May and i still not get my money back .
Try to avoid Allan Day Southgate or at least avoid Darnell when apply for finance .

I should not have proceeded when they made it nearly impossible to make an appointment to test drive a car on the lot. Regretfully, I leased the car which while used, has barely 20km on it but feels like a clunky old car. They don't care. Counting the days until I can go elsewhere for a trade-in.

We made a terrible mistake when we bought our car from Alan Day. The car picked up a fault and we had to take it in after a two-month wait. The car was in and out in a couple of days, but I soon realised that part of the fault hadn’t been fixed, and they had actually created three new ones.

After a week of trying to get the car fixed, I rang them up to re-book it so they could see what they had done. I was told I would have to wait six months for an investigatory appointment. Just to get them to see what they had done or didn’t do, I would have to wait half a year.

Over the last month, I’ve been trying to figure out what they had done, but speaking to them is such a pain. You can stay polite and reasonable, but they will (especially the receptionists who take the call) actively show disdain if you politely stand your ground and don’t take no for an answer.

I’ve been told on several occasions when I point out their bad service, which isn’t even subtle, that I can always take my car to a different service partner. Except they know I can’t because no other dealership wants to take a car that’s been worked on by anyone at Alan Day. Seriously, that’s what two other dealers actually told me.

These people don’t care about their brand, their work, or their customers. If I can get even one person to think twice about getting a car from them, it will have been worth it.

Hi I apply vehicle finance 19 October. They taking deposit 309 and they telling me if his fines wasn’t successful refund this amount after a couple of days they come back to me finance wasn’t successful and then they saying I’m gonna refund your money and then we work for more than four months. They didn’t refund it. I called them email to them many times. He keep saying to me we refund it fourth of November. I send it to BANK statement proof of everything we called my bank definitely I didn’t received this amount Very bad services not just to buy the vehicle after sale service is a bit more important. Please done trust these people.

I tried a car with Alan Day Hampstead over 3 years ago and never signed up to receive marketing communications but am now being contacted via email with no 'unsubscribe' link within the email, this is illegal under GDPR regulations.

While the actual experience provided during my visit was pretty bad, my main issue is the way Alan Day is handling my data.

During my visit the receptionist ignored us and chatted to a sales rep, when she finally asked who I was there to see and I said I had an appointment to try car she said ‘the sales rep is busy’ and to wait while she went back to chatting. The rep was in the car with us the whole time, which isn’t an issue but was strange and something we hadn’t experienced at any other dealership, I told him I didn’t know the area so he needed to guide me on where to go. He proceeded to not say anything or guide me at all. When we got back to the dealership I told him I wasn’t too interested in buying the car, he then started asking me a checklist of questions to see if I was able to get a loan which wasn’t something we had discussed at all.

I got a feedback request about a week after my visit and wrote all this back to them, I got 1 phone call that I couldn’t pick up and that was that. Or so I thought.

To my surprise I get an email almost 2 weeks ago from Charles Oakley (but signed by Azmol Uddin, who is actually no longer with the company) at Alan Day starting off with ‘Apologies for the direct contact but our friendly computer system has you marked as someone who has made an enquiry with us, and with news like this we felt it would be wrong not to shout about it.’ Then basically pushing me to schedule an appointment and buy a car from them.

First of all, I had a bad experience that I fed back to the team and yet you’re saying you want to ‘shout about it, second of all why is your friendly computer storing my data for over 3 years when never agreed to receive marketing communications?, third of all there is no ‘unsubscribe’ option anywhere in the email which is against GDPR law.

I replied and added their ‘feedback’ email address that is included in the email, informing them that contacting customers who haven’t agreed to be marketed to is illegal under GDPR and to be deleted from their database, I haven’t heard back since (over 10 days) so I am forced to leave this 1 star review to let others know that if they book an appointment their data will be stored forever and used for any purpose the reps at Alan Day feel like.

Most important VW warranty work can be done by any VW company
Bought a VW caddy van from Alan day what a mistake.
Electric faults had to go to Alan day for repairs 7 days complete waste of time
Broke down taken to VW loughton fixed first time 2 days. I have advised 10 mates to by buying vans in loughton VW switch they did
Think of the money you lost Alan day
Go broke

I reserved a car on Wednesday, just received an email next day asking what is registration number of the car I made reservation as they are not sure it is still available. With not receiving further update via the email or phone call, phone to the brunch ourselves on Friday and they re-insured us that they are waiting for us on Saturday. Went all the way from Essex (took us about 1.5h) and they are telling us the car gone! They were not able to offer anything else even similar to the car. They said someone came to pay deposit for the car on Tuesday, but I reserved it on Wednesday and NOBODY was able to inform me about that till Saturday! Extremely disappointed and I would avoid this car dealer at all costs in the future.
Just to add to all story a car was still parked outside - did not had any note that it sold/ reserved.

I bought a car last month and allnday had to fix a charger at my home address since then they are not replying my emails nor calls absolutely disgusting customer service

Alan day volkswagen in southgate are such rude people. Down to the receptionist, the garage department the help desk. Absolutely a nightmare i left crying. As there so ignorant and rude, this is not the first for them if I'm honest. It's the way they talk to you, like they don't need your money. Ok well I will take it else where.

The manager not sure of his name, thought he was owner of VW the way he carried on. Absolutely dreed going there i would rather travel elsewhere. Loughton VW are great people had a good experience in there.

SOUTHGATE PEOPLE STAY CLEAR

Disappointing customer service during the service of a car. The Alan Day employee spoke in a condescending and rude fashion. Shame after 9 years of service history with this branch.

The worst customer service I have ever seen. I have waited two week for someone to pick up the phone and tell me they are busy.

What the hell, they take your car for service and then noone pickup phone to give updates
Horrible service

Do NOT buy from Alan Day Volkswagen New Southgate! While the VW website states 2 years of roadside assistance, they only offer 1 year. The warranty team is always trying to make money instead of getting you back on the road. They even charge for courtesy cars when your car is in the garage. They never have time for customers unless you're a new sale. I will be returning my car and purchasing from a different VW dealer. Check other reviews, and you'll see the same bad experiences. Avoid them!

I recently bought a car from a VW dealership and it had a fault I needed checking quite urgently. I was told my warranty covered all dealerships and called Alan Day for help. I called on 26th September and was told the first appointment to look at the car would be 9th January 2025.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Seamless Online Car Purchase

We recently had the pleasure of purchasing an ID4, and we can confidently say that the experience was nothing short of exceptional, thanks to the outstanding service provided by Sunit. From start to finish, everything was handled with the utmost professionalism, making the entire process smooth and stress-free.

Sunit went above and beyond in providing expert advice, ensuring we felt confident in our decision even though we hadn’t seen the car in person before collection as we live a few hours away. Sunit took the time to understand our needs and preferences, offering insightful recommendations that truly reflected his extensive knowledge and experience in the industry, and even recorded in-depth videos to showcase the car.

What truly set this experience apart was how effortlessly everything was organised online. The entire transaction, from browsing options to finalising the purchase, was handled seamlessly via email. Sunit kept us informed at every step, ensuring that all of our questions were answered promptly and thoroughly - and we had a huge amount of questions!

When we collected the car, Sunit and the team made sure that every detail was taken care of, and we felt genuinely valued as a customer. The car was exactly as described, in pristine condition, and ready for us to drive away with complete peace of mind.

Even following our purchase, we had a few questions and queries (even down to how to use the infotainment system!) of which Sunit was able to respond quickly with his hints and tips. The standard of customer care even following the purchase is of the highest quality.

We highly recommend Alan Day Hampstead and especially Sunit for anyone looking to purchase a car. His commitment to providing five-star service is truly commendable, and we couldn’t be happier with our experience. Thank you Sunit for making our car-buying journey such a positive one!

Bought a used van their no tools to remove the wheel . So you brake down good luck.waiting to see if their any value in the warranty.
Looking at another's people remarks ?

So pleased with the whole experience of buying my car at Alan Day New Southgate. From the first viewing to collecting it today, August 3rd, the whole process was made pleasant by the sales associate, Mohamed B. His knowledge and professionalism put us totally at ease, he was very helpful and dealt with us in a way that nothing was too much trouble. This is the second car i have bought from Alan Day, and i would recommend them to anyone.