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Rated 1 out of 5 stars

I had a deeply frustrating experience with A Matter of Fax. On July 30, 2025, I placed an order (MAT-10415) for an Epson SureColor F7200 Color Wide Printer, costing $6,004.80, after their sales tea... See more

Company replied

Rated 1 out of 5 stars

Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their... See more

Rated 1 out of 5 stars

This is not a real business it must be an affront designed to scam consumers. I called and inquired if they had the advertised item in stock and they pretended to check and say yes. I received an old... See more

Rated 1 out of 5 stars

This company is deceptive in its practices. Its website showed a "brand new" printer drum and cheap shipping (along with a good price). The product arrived a few days later but shipped was a re-... See more

Company details

  1. Printer and Scanner Store
  2. Computer Accessories Store

Information provided by various external sources

Copier, Copiers, Digital Copier, Digital Copiers, Laser Fax, Facsimile


Contact info

1.1

Bad

TrustScore 1 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Impressive

Found my HP toner cheaper than anyone else.
Cool durable packing
Fast delivery
Follow up too!!!!

May 17, 2014
Unprompted review
Rated 4 out of 5 stars

Good Customer Service, but....

While I was gratified their customer service advised me I had ordered one genuine HP product and one remanufactured product, and I was happy to be able to switch to both items being genuine HP before the order was paid for/shipped---the prices I ended up with were MUCH higher than another company I've been using. The only reason I switched to AMOF was that I thought I was going to get a better price. Oh well....can't win them all, I suppose!

May 6, 2014
Unprompted review
Rated 5 out of 5 stars

Dependable, reliable

I have purchased from them on multiple occasions over the years, always reliable with very competitive pricing and stellar service. When they had a question about my latest online order, they called me up to clarify it - how nice - and saved me from myself!

May 6, 2014
Unprompted review
Rated 5 out of 5 stars

Great Price, Fast Shipping, Great Customer Service

We purchased 2 Fujitsu scanners. This model is being retired and Amatteroffax still offered the item. We typically purchase from CDW, and the price here was just as good. The items arrived quickly. I needed a copy of my receipt so I called customer service. A real person answered almost immediately and I had the receipt in my inbox in about 15 minutes. Thanks!

May 6, 2014
Unprompted review
Rated 5 out of 5 stars

reliable

I've purchased from this company several times and I am very satisfied.
Customer service is always friendly and knowledgeable. I highly recommend this company.

April 25, 2014
Unprompted review
Rated 4 out of 5 stars

Purchase good, but reviews questionable.

Purchase good & product good.

I was disappointed that instead of just emailing me to ask to fill in a review, A Matter of Fax called first to ask if I was happy before I was offered the option of being emailed a review request. This makes me think that if my experience wasn't good I wouldn't have any option to review and these reviews are very biased.

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

happy costumer

The webpage is very good. Fantastic customer service. The sales person I spoke with knew his stuff, and he helped me find exactly what I was looking for. I'm totally happy with the copier I got. I'd shop there again in a heartbeat

April 6, 2014
Unprompted review
Rated 5 out of 5 stars

recommended

This is my second purchase with A Matter of Fax. It was a great experience! Will recommend them and return for future purchases

April 4, 2014
Unprompted review
Rated 5 out of 5 stars

satisfied

Best place for replacement ink cartridges. Prices are good. Service great. I highly recommend that you order from them.

April 1, 2014
Unprompted review
Rated 5 out of 5 stars

Impressed

Professional courteous company . Clear site- simple to order from. I will buy from them in the future

March 29, 2014
Unprompted review
Rated 5 out of 5 stars

Fast, Easy - I'll use them again

Time is money. I was able to easily navigate their website. Prices were good. Shipping was reasonable. Product arrived on-time and undamaged, and was quickly put in production. I'll use them again !

March 25, 2014
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and Friendly

I ordered a replacement DLP lamp from these guys and recieved a call from them to inform me that I was ordering a model of lesser quality (brightness) than the original lamp. They helped me ensure I was getting what I was expecting. I am happy with the replacement lamp and would definately recommend their services to anybody.

March 13, 2014
Unprompted review
Rated 5 out of 5 stars

Easy one-stop shopping and service

Having never placed an order for toner online, I had some reservations about ordering options for my Konica Bizhub 20. I initially ordered a more generic brand, but decided I wanted to change that to the actual brand. I left a voicemail and was called back within 1-business day where someone went through and explained what my options were. I placed the order and was expecting shipping to take several business days. The toner arrived 2-business days later with no additional shipping charge. Overall, a great experience and I couldn't be happier with the product.

March 11, 2014
Unprompted review
Rated 5 out of 5 stars

Thank you very much

I ordered a new drum for a Brother Laser Printer. The price was the best I had found on the Internet. We received it in 4 days. The entire process was swift from beginning to end. The drum is installed and operational. Since we need another drum for another machine, I turned right around and ordered another. We couldn't be happier. Thank you A Matter of Fax for your super service.

March 6, 2014
Unprompted review

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