I had a deeply frustrating experience with A Matter of Fax. On July 30, 2025, I placed an order (MAT-10415) for an Epson SureColor F7200 Color Wide Printer, costing $6,004.80, after their sales tea... See more
Company replied
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I had a deeply frustrating experience with A Matter of Fax. On July 30, 2025, I placed an order (MAT-10415) for an Epson SureColor F7200 Color Wide Printer, costing $6,004.80, after their sales tea... See more
Company replied
Ordered an Epson Printer 1/3/2011. Credit card was charged 1/3/2011. Received e-mail 1/3/2011 saying printer not available and order is cancelled. Called and e-mailed 1/7/2011 asking for refund. Their... See more
This is not a real business it must be an affront designed to scam consumers. I called and inquired if they had the advertised item in stock and they pretended to check and say yes. I received an old... See more
This company is deceptive in its practices. Its website showed a "brand new" printer drum and cheap shipping (along with a good price). The product arrived a few days later but shipped was a re-... See more
Copier, Copiers, Digital Copier, Digital Copiers, Laser Fax, Facsimile
United States
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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I am very happy with the scanner that I ordered. Service was excellent. I highly recommend this company.
Found my HP toner cheaper than anyone else.
Cool durable packing
Fast delivery
Follow up too!!!!
While I was gratified their customer service advised me I had ordered one genuine HP product and one remanufactured product, and I was happy to be able to switch to both items being genuine HP before the order was paid for/shipped---the prices I ended up with were MUCH higher than another company I've been using. The only reason I switched to AMOF was that I thought I was going to get a better price. Oh well....can't win them all, I suppose!
I have purchased from them on multiple occasions over the years, always reliable with very competitive pricing and stellar service. When they had a question about my latest online order, they called me up to clarify it - how nice - and saved me from myself!
Great service, I ordered what I needed and it came promptly!
We purchased 2 Fujitsu scanners. This model is being retired and Amatteroffax still offered the item. We typically purchase from CDW, and the price here was just as good. The items arrived quickly. I needed a copy of my receipt so I called customer service. A real person answered almost immediately and I had the receipt in my inbox in about 15 minutes. Thanks!
IT WAS A PLEASURE DEALING WITH JOE {MOSHE} EVERYTHING WAS AS EXPECTED
I've purchased from this company several times and I am very satisfied.
Customer service is always friendly and knowledgeable. I highly recommend this company.
Purchase good & product good.
I was disappointed that instead of just emailing me to ask to fill in a review, A Matter of Fax called first to ask if I was happy before I was offered the option of being emailed a review request. This makes me think that if my experience wasn't good I wouldn't have any option to review and these reviews are very biased.
The webpage is very good. Fantastic customer service. The sales person I spoke with knew his stuff, and he helped me find exactly what I was looking for. I'm totally happy with the copier I got. I'd shop there again in a heartbeat
This is my second purchase with A Matter of Fax. It was a great experience! Will recommend them and return for future purchases
Best place for replacement ink cartridges. Prices are good. Service great. I highly recommend that you order from them.
Professional courteous company . Clear site- simple to order from. I will buy from them in the future
Good product, good price, did what they said and I would use them again no problem
Time is money. I was able to easily navigate their website. Prices were good. Shipping was reasonable. Product arrived on-time and undamaged, and was quickly put in production. I'll use them again !
I ordered a replacement DLP lamp from these guys and recieved a call from them to inform me that I was ordering a model of lesser quality (brightness) than the original lamp. They helped me ensure I was getting what I was expecting. I am happy with the replacement lamp and would definately recommend their services to anybody.
I had no issues with purchase of replacement toner cartridges for HP laser jet printer. Excellent pricing, and prompt delivery after phone confirmation of desired items.
Having never placed an order for toner online, I had some reservations about ordering options for my Konica Bizhub 20. I initially ordered a more generic brand, but decided I wanted to change that to the actual brand. I left a voicemail and was called back within 1-business day where someone went through and explained what my options were. I placed the order and was expecting shipping to take several business days. The toner arrived 2-business days later with no additional shipping charge. Overall, a great experience and I couldn't be happier with the product.
I ordered a new drum for a Brother Laser Printer. The price was the best I had found on the Internet. We received it in 4 days. The entire process was swift from beginning to end. The drum is installed and operational. Since we need another drum for another machine, I turned right around and ordered another. We couldn't be happier. Thank you A Matter of Fax for your super service.
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