Amatteroffax Reviews 194

purchased toner. was cheaper than anywhere else. shipped quick. works great. i'm gonna keep a matter of fax bookmared for future purchases.

I was a little hesitant to order from A Matter of Fax after seeing their website. In the early 2000's I would not have been concerned but it looked dated by today's standards. I checked the Better Business Bureau and saw that they had a B+ score so I gave them a try. I've ordered two projector lamps from A Matter of Fax and both have arrived in good condition. The first lamp was delayed a few days because they were out of stock but they called me to let me know and ask if I wanted to cancel my order and receive a refund or wait a few extra days. Overall I have had a good experience with this company.

Great Great Great company.

Highly recommended.

I placed the order and was very pleased to find quick delivery of the product. The toner cartridge was exactly as advertised and the price was unbeatable.

Really easy to use, showed a variety of photos. I can't say anything about Rma but I did get a call verifying that I was getting the right product.

I ordered a printer toner cartridge. As soon as I put it in, the printer told me it wasn't compatible, so I had to return it to them. They don't refund shipping and you have to pay for return shipping, so even though they sent me a defective product that doesn't work as advertised, I'm out the cost of shipping both ways.

The TV lamp for my Sony rear projection HDTV was a great fit! The reason I ordered is because the price was about $15 cheaper than competitors. Joe from Customer Service called shortly after I placed the order to verify I ordered the right lamp and to let me know it was going to be an extra day to ship it. The lamp arrived two days later ahead of schedule!!! I trust doing business with A Matter of Fax!

I keep ordering from A Matter of Fax because we get good product at good prices with good service

Only 2d time I've used website. Very user friendly. Called to ensure my info was correct. Customer service excellent: no waiting and representative very clear in his explanation. nw

Bulbs purchased were priced right, shipping was very fast. The quality of the replacement bulbs are excellent compared to other replacement bulbs I have purchased in the past.

the tv lamp I ordered was a great fit! they were very helpful and patient in directing me to the correct product.

Everything's Great!

I ordered a projector bulb online for 170, they tried to sneak a 1 year warranty on for 150 extra. I deleated it and checked out. When I checked out they never showed an online statment or invoice. I had to search for it. When I found it, sure enought they snuck the 150 warranty back on without my permission. I had to call and email to get it off. Now that it is off I have waited 13 days to get them to process my credit card and it still has not run through. Their customer service will not help. The supervisors will not call back. She told me multiple times it is processed and on its way. It never was. They were just saying what you want to hear. All their emploees sound miserable because everyone calls so upset. This is as shadey as it gets. Do not do business with them.

I received a call from Joe from Customer Service verifying I ordered the right lamp and just letting me know it was going to be an extra day to ship it- if that was all right! I've never received a call like that from any business concerned about shipping or the right order! He left a message and I returned the call. The phone was answered right away and I was put on hold for a very brief moment as he was on the line with another customer; but the phone was answered- so I'm surprised someone said they didn't return their calls! I'll keep an eye on the shipping and billing but so far it's such a wonderful experience I had to leave feedback somewhere! Thanks Joe!

Completely dissatisfied with this online reseller. Placed an order for a part costing apprx. $130. Of course, when I place the order it states right below the product picture... "Brand New Ready To Ship Within 24 to 48 Hours." I receive a call 5 days later (3 business days) to tell me the price has changed to $390. If I'm not willing to pay the difference the order will be cancelled. Not the way to do business. How would you feel? Don't waste your time ordering with them. Obviously the product was not ready to ship. What a bad taste! I see a pattern here of similar reviews with "pricing errors."

I dealt with Ari at AMatterOfFax.com. I purchased a rifle scope for $61, and had an email come back after my card was charged telling me that the price was in error and they were canceling it. I called customer service, and spoke to Ari, who told me condescendingly that they could not honor the sale. This is absolutely ridiculous and I would never ever shop here again. Awful customer service, poorly designed website, and run by liars. Never again.

Ordered HP product from website...picture of product was HP. What came in the mail was a "compatible" product. I checked the description very carefully and "compatible product" is not mentioned nor is a picture shown...only HP product pictures are shown.

I was extremely happy with my purchase with a Matter of Fax.
Customer service was really helpfull and I recieved a great item quickly.

I would deffinately recommend this to a friend!

I was emphatically pleased with both the customer service I received as well as the efficacy of the product that I procured upon its arrival at my firm. I would absolutely recommend this website to any individual who had the need to procure any technological product that this company offered. Thank you once again for a very favorable experience.