Aytac Foods Reviews 

125
TrustScore 2 out of 5

2.1

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Rated 5 out of 5 stars

Just received my second order from Aytac l can't understand the previous reviews.My experience has been really good there were some damaged items in my first delivery not there fault badly damaged box... See more

Rated 1 out of 5 stars

Made an order on 1st July 2026, still yet to have any confirmation of shipping and no correspondence has been acknowledged. Terrible customer service and so far this company has had £50 of my money an... See more

Rated 1 out of 5 stars

There are artificial ingredients in their products. I asked on their Facebook page when they are planning to stop this, they ignored my message. The reason I am leaving this feedback is because I want... See more

Rated 1 out of 5 stars

I have heard that Aytac repackages and sells expired products. I have experienced this with many products I have purchased and again I accidentally purchased one of their products. The smell was so ba... See more

Company details

  1. Grocery Store

Written by the company

We at Aytac Food have been operating our Cash and Carry since 2000. We distribute to about 1500 shops around the U.K., using our many vehicles. We sell Halal, Turkish,Arab, Mediterranean Food and recently we are happy to announce delve into the Indian and Caribbean Food market also.We are launching websites for wholesale customers, where we can either ship our products to them, or they can click and collect and pay on our premises. We have decided to launch websites, so that you can now order from the comfort of your own homes.By logging on to our Aytac website at www.aytac.co.uk, you are ready to order straight away! Just make your order, and when you have paid for it, our online team will start to pack your order. You will be able to receive your package between 3-5 working days. If you reside in London, you will receive your order the same day, as long as you complete your order before 12 p.m. on the day, you should order between Monday-Saturday.All our products are 100% halal. We also have Vegetarian, Vegan and Organic Food. So, we accommodate all Ethnic Communities in the U.K such as Arab, Turkish, Indian-Pakistani-Bangladeshi, African and Caribbean…


Contact info

2.1

Poor

TrustScore 2 out of 5

125 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(125)

9 reviews in the last 12 months

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Rated 4 out of 5 stars

Goods

Goods: £30 minimum spend for free delivery, always some freebies with orders. If anything not in stock replace with double amount.

Bads: not enough products and delivery can take 3 to 5 days.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

I experienced excellent customer…

I experienced excellent customer service from Jem. He accomodated my allergies, rectified non-sent items and sourced items reportedly not available online.
He was the most pleasant experience during lockdown food buying online, and I would recommend buying from this business

March 15, 2021
Unprompted review
Rated 4 out of 5 stars

Good online food store, customer service does respond if you persist

Have ordered from Aytac Foods more than once, and generally the quality of the food is very good - excellent value and very prompt shipping. However, on the last occasion two items (boxes of chocolate covered nuts and fruit) were packed on their side in the carton, and subsequently one broke in transit, scattering its contents all over the box and packaging, some of it escaping through the bottom of the box. As these were intended as gifts unfortunately I had to throw one away. I notified Aytac with a photo of the damaged item, but sadly got no response even after waiting a few days.
Would I buy from Aytac again? Possibly, if it is an item I cannot obtain elsewhere, but the upshot is, if there is a problem with your order, don’t expect a reply :(

Postscript - I have since been contacted by Aytac who have both apologised for the inconvenience and offered to refund me for the damaged item; they have also kindly offered a discount on my next order. Accordingly I have edited this review to reflect the level of service I have received.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Roses Water

Thank you very much to Jem for his kind help with my order. Best Wishes

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

One in a million .

I been deal with many different companies in UK but to be honest this company is the best company I ever seen in my life especially MR Jem ,all the time he gave me very good service and response to any issues with the delivery ( he is one in a million) the the company is the best company definitely I keep ordering .

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

FANTASTIC OFFERINGS AND SERVICE FROM AYTAC

I ordered cartons of sour cherry juice, cheeses, soaps and shampoo bars from this seller, a fairly large quantity of them. These are high quality items from Turkey, Greece, Syria etc made with natural ingredients at very competitive prices. I liked the fact that I could pay them with Paypal.
The order arrived quickly by DHL. The cheeses arrived in a freeze bag so were kept fresh this way (the bag looks reusable, too). The seller even threw in a few freebies which look tasty, many thanks to you. I will definitely be reordering from you in the future,
Sterling company and service with lovely food, drink and toiletries on offer.

February 3, 2021
Unprompted review
Rated 5 out of 5 stars

Delighted !

My first order with Aytac and I'm delighted to have discovered their on line shop. Everything was superbly well packaged and the delivery was very quick.

I can't get to my usual Turkish shop to stock up on specialist items so had to switch to on line shopping.
Something I could never find was Aytac Bulgarian Sheep’s Milk Cheese. I’ve really missed it ! However, having discovered the Aytac online store, now I won't be without it ! Other similar cheeses that I’ve tried have had nowhere near the same level of flavour. I’ve stocked up on lots of other lovely goodies too and can highly recommend this company.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great

Ordered 2 days ago and arrived today. Very well packaged, chilled items packed in a cooling bag - Items priced reasonable. I'll shop again and highly recommend aytacfood.co.uk

January 15, 2021
Unprompted review
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