Bathroom TV Reviews 

249
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I took a risk here. Google lensed a dead outdoor Sylvox TV remote after there shockinh customer service couldn't help. Found this bathroom remote and in works!!! Great service too. Thanks.

Rated 4 out of 5 stars

The good - Great picture and sound (even when inset in tiled wall, without external speakers connected) The bad - Even though the 'Smart TV' bundle includes an Amazon Fire Stick, it is not possible... See more

Company replied

Rated 5 out of 5 stars

Just received my bathroom TV. Looks excellent. Delivery was excellent as promised within 2 days of order. As its going into my new house I haven't installed it yet. I needed sizes before wall was til... See more

Rated 5 out of 5 stars

Received my TV early after enquiry and I installed the Amazon Fire Stick and set it up in the living room before installing it in the bathroom, which needed some work to accommodate the power supply.... See more

Company details

  1. TV store

Information provided by various external sources

We are a growing company which prides itself on our impeccable customer service and an affordable range of elite products that are usually found at the higher end of the market.

Written by the company

2 Year Warranty
We believe in the high quality of our product, which is why we offer a two year warranty to our customers with the option to purchase a third. You will find most of our competitors will only offer one year, so all the more reason to buy from us!
14 Day Guarantee
From the day you buy your WaterVue Bathroom TV, you are welcome to return it if there is a fault or you are just not satisfied with your purchase. You can also choose to take a full refund or have a replacement shipped out to you.
Affordability
We aim to provide our customers with a high quality range of products and an exceptional standard of customer service, all at an affordable price.

Contact info

  • Unit 12, Walkers Industrial Estate, Ollerton Road, NG22 0PQ, Tuxford, United States

  • www.bathroomtv.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

249 reviews

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4.7

All reviews

(249)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Gutted! - Edited/updated!

EDIT/UPDATE - Since contacting Jason who responded to my inital review, his help and communication has been excellent. Long story short, I now have a working tv!...fingers crossed it lasts! I will not hesitate to contact him directly again if I have any further issues and as stated in my original review the tv itself is great and now the communication issue is also resolved I have now changed to 5*. Thank you Jason!

ORIGINAL REVIEW - Bought the tv in December as had my bathroom redone. Was so excited about it. Had it installed no problem and the tv in itself is fabulous....when it works! Very quickly the tv started having issues, wouldnt turn on and when it did would go to an hdmi blank screen everytime I pressed a button on remote. Tried contacting company but could never get through so just went online and bought a new remote. Unfortunately, this didn't solve the problem. In fact, I now just have 2 none working remotes. Again, I tried to contact company but no luck. Got a local tv engineer to come and have a look and he couldn't work out the problem as everything was set up/installed as it should be. Managed to finally get through to the company and spoke to a woman who took my email address and said somebody would be in touch....that was in Janauary and still not heard a thing and still no working tv! I'm sure ive just been unlucky as like I said the tv when working is fabulous and the other reviews look great which is why Ive not gone any lower than 3 stars but Im just absolutely gutted and frustrated :-(

March 30, 2022
Unprompted review
Bathroom TV logo

Reply from Bathroom TV

Hello Charlotte

Thank you for letting us know of the situation,

We really do apologise for the problems and service you have received from us. As a direct result of previous customer feedback, we brought our call centre in-house in February 2022, to ensure we have full control over our customer experience.

If you are still experiencing problems with your tv, please contact us again on 01777322003 or send me a direct email jason@bathroomtv.co.uk and we will resolve any outstanding issues as quickly as possible.

Once again, please accept our sincere apology, and hope you give us the opportunity to resolved any outstanding issues.

Rated 5 out of 5 stars

bathroom TV

Just received my bathroom TV. Looks excellent. Delivery was excellent as promised within 2 days of order. As its going into my new house I haven't installed it yet. I needed sizes before wall was tiled. So hopefully all works. I read the installation instructions, very simple to install etc

March 23, 2022
Rated 5 out of 5 stars

Ordered a 19" Smart Mirror TV

Ordered a 19" Smart Mirror TV, I called beforehand to ask a couple of questions before placing the order and spoke to someone who was able to answer every question I had which was great.

Item was delivered very quickly and was well packaged. Haven't installed it yet but have given it a quick test and it looks and sounds great - connected to the WIFI with no issues which was a big requirement of mine.

Glad I made the decision to buy this one after many hours of research.
Bathroom TV's are rare, to say the least, so finding the right one wasn't easy.

March 7, 2022
Rated 5 out of 5 stars

Very happy

We purchased the 19” smart bathroom Tv.
The picture quality is great and it sounds really good too.
The controller is not easy to understand and it was left to our teenager to work out how to connect the the wifi and download the necessary apps.
To navigate Netflix is a bit complicated and the blue button changes it to mouse mode. This was not advised anywhere.
Purchased for hubby and he is now happy.
We downloaded Spotify and he has adjusted the base!!! Happy bunny. Little things ……

March 1, 2022
Rated 3 out of 5 stars

In mixed minds with this company

In mixed minds with this company. We have had the TV for about 10 months now with a couple of minor issues with the remote that were readily fixed, and a couple of major issues, the first where the tv was struggling to pick up the wifi strength through the tiled walls, and the second where a key part of the tv stopped working. I didn’t find customer services very helpful or knowledgeable about potential solutions to the first issue which was resolved by our decorator. The second issue was hugely frustrating and took 4 months to sort out due to the company’s insistence at dealing with all correspondence via email. Which is fine in principle but in practice, it just didn’t work given every email appeared to be dealt with by different people (but they never tell you the name of who is responding to your email), each of whom had no real knowledge of the history of the situation. I kept asking for a named individual who could coordinate their investigation and responses and they kept ignoring that request. Every time I rang up asking to have a telephone conversation with someone from the technical team I was told they were unavailable to take a call. The issue did get sorted in the end but it was just highly frustrating and I was left without a tv for a few months when a couple of telephone calls could have resolved it. The tv is ok for the price but because of my poor customer service experience
I’m afraid I wouldn’t use this company again.

Update 26/1/22

Just to add that I’m pleasantly surprised by the company’s response here if they have indeed made those changes. That is a reasonable response I feel, thank you.

December 4, 2021
Bathroom TV logo

Reply from Bathroom TV

Hi Paul,

Thank you very much for your valued feedback to help us improve.

In regards to wifi strength it is all relative to where your router is positioned. Wifi extenders are available from £20 to help resolve.

We have since reviewed our pre and post sales service and arranged that our technical team are available on request or in the event of being busy a call must be achieved within a 1 hour time frame.

Customer service is very important to us both pre and post and we thank you for the feedback to be able to improve our service for future customers.

Rated 5 out of 5 stars

We purchased a tv from bathroom tv

We purchased a tv from bathroom tv a watervue model. After just over a year the remote wasn't working. We ordered a new remote but still no joy. We found online the contact for the service department & what can we say. Well their customer service is 10/10 we was delt with via email and in the end discovered that we had purchased the wrong replacement remote. They sent us a different remote with a returns envelope for the wrong one and now everything is sorted. We can highly recommend their bathroom tv as it's a spectacular piece of equipment. It's a awesome addition to our already stunning bathroom. We must admit we was disappointed when we experienced an issue after a short time but like we said their customer service was excellent. We cant fault them and we're so glad we bought our bathroom tv from them

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great to watch TV in the bath in peace

Great to watch TV in the bath in peace! Also makes the kids want to have a bath!!
Very happy with the product, easy to use, very safe and has all the apps we need.
Had it fitted into wall flush with tiles so also looks great.

November 26, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company.

Terrible company.
I really don't like giving bad reviews but I had a very bad experience with this company:
I ordered a replacement remote control for a bathroom TV (code WVRC02 if you're interested!!). They sent a different one to that pictured on their website (which wasn't compatible with my TV). Phoned to return it. They said they would send out the return packaging, but I'd have to re-order the correct one.
So I did that (specifically checking that they'd send out the one actually shown on their website) and they assured me they would.
So the new remote control arrives - SAME ONE AS BEFORE!! (and no packaging to return the first one!!).
So now I have paid for 2 remotes, neither of which are any use!!!!!
Eventually got refunded after 4 months of constant phonecalls and emails.

October 26, 2021
Bathroom TV logo

Reply from Bathroom TV

Hi Jimmy,

Apologies about the confusion with the remote control. We are at fault here and our warehouse pick and pack locations where mixed up leading to our warehouse team picking the wrong item. This is now resolved and the correct locations for the items are now in place. The credit of the refund shows on our system on 23/08/21 which was 11 days after so unsure on the 4 month refund time. We always endeavour to resolve all matters and improve our systems for future customer experience.Thnak you for the feedback. We hope your enjoying your bathroom TV.

Rated 5 out of 5 stars

Fantastic 24 inch smart mirror tv.

I purchased a 24 inch smart mirror tv. It is fantastic! It came with step by step instructions to install Netflix for anyone who isn't tech savy.
The built in sound is great and is very clear even when flush in the tiles. The picture is fantastic quality. I just have my mirror light on when watching.
I have a sky Q box in my bedroom so I opted for wireless connection and used the connection from the sky box and it is great. There is an option to install a direct connector to the router, Mine would have been too far away but that wasn't a problem for me as I opted for a wireless connection anyway.
The navigation is fine once you get used to it, you just press the blue button on and off to switch between the mouse and scroller.
Netflix was already downloaded I just had to sign in. I downloaded disney plus myself which was very simple, it was a case of going on the app store. Once you sign in it keeps you signed in for next time which was a relief.
Overall I am so glad I purchased this TV it looks great and sounds great. Delivery was as expected. I wish I could upload pictures.

October 2, 2021
Unprompted review
Rated 4 out of 5 stars

Great tv

Great tv, i did need to get a wifi booster to get connection in area of the house the tv was but it works perfectly.

August 10, 2021
Rated 1 out of 5 stars

Terrible company

Terrible company. Took my money and promised a smart mirror to be delivered in 3-5 days. No confirmation of anything, had to chase them up every few days, no one knew anything. Then got several weeks of excuses that they were waiting for the wood to ship it in!? Used PayPal to get a full refund. Be ware! This company takes your money then doesn’t ship out anything to you or even contact you. Don’t waste your time!!

July 5, 2021
Bathroom TV logo

Reply from Bathroom TV

Hello Tina

We do apologise for the experience you had with us at the time of order, unfortunately back in April 2021 we did have a lot of issues with the shipping crises. Information kept on changing with regards to delivery dates into us as cargo ships where constantly changing docking dates and been stuck out at sea due to back logs from Covid. The global shipping industry has never seen anything like it. This led us to constantly changing the goal posts on delivery dates a matter sadly completely out of our hands. We just didn’t know anything at the time because no one seemed to know anything at the time with the shipping crisis at its worst. On a more positive note we now have good stock and are adjusted to the new current long lead times.

Kind regards
Customer Service Team

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