BHS 

I ordered a large mirror which came broken. Called several times to arrange return pick-up and was put on hold sometimes for 30mintues. Finally, sent an email and received the incorrect returns link. Hermes lady refused to pick-up item since it was large. I then emailed them still waiting to hear back from them!

They don't do exchange and you have to re-order product. The mirror I had ordered went out of stock so I ordered another mirror which has arrived BROKEN as well!! It's unbelievable. I have never come across such pathetic service! Have called their premium rate number more than 25 times only to be put on hold each time. I am starting to think there are no operators to actually answer your call.

Is BHS going to pay my telephone bill this month? Is BHS going to pick-up the damaged products within the 14-day return via courier deadline? Why should customers pay for such high level of incompetence?! I am surprised that in today's age where online shopping has become a regular thing companies like BHS still continue to con customers.

I plead with anyone thinking of purchasing products from BHS online store, please please for your own sanity STAY CLEAR!!!

P.S- I am being gracious by rating BHS 1. They deserve a minus rating!

Bought light coloured sandals end of last year- wore for just a few days. Noticed when I brought them out this year, fastening was defective- took back to shop. The process is that they will 'judge' what, if any , refund due,within 28 days. Not so.... 28 days been and gone, when I rang they said they had no knowledge of item returned through a store- kept waiting ages and they tried their best to fob me off as well- with wait a few days- They've had my money AND got my shoes and are NOT remotely interested in resolving the situation. Most staff in the shop and on the phone have been rude and disinterested. I will never shop BHS again, really disappointing..

went for a little lunch to day at my local BHS store (blackpool) which we have done a many occasions before..... was a little surprised to see that at 1pm ( lunch time rush ) there was NO hot food on display at all, however , having been before and having always enjoyed our visits we ordered food which was to be brought to our table......
horrible, uncooked, micro-waved anemic rubbish....... will never eat here again and the best of it was it cost £25 ! a word of advise to anyone wanting lunch out whilst shopping..... eat somewhere else!!!

First time I have used BHS online and it will be my last.
They only delivered one out two items and have provided no delivery timescale for when the remaining item will be delivered.
I have tried emailing, but no response, I have tried calling the customer care number but that just states it cannot take calls and hangs up.
Looks like the only way I will have any chance of getting a refund is to go to a store to see it I can talk to someone.
Absolutely pathetic, I will never shop with BHS again.

If your looking to buy online from BHS, think again. The item I was never actually delivered despite the company saying it was. However after going above the customer services head and to the Arcadia Group Ltd only did I finally get replies from my emails to customer services! I full refund was given eventually.

If you love BHS, and it is a good store I would go in store to purchase your items.

As a regular visitor to your store at Fosse park Leicester ,more or less weekly,I find it has everything I need ,the staff all very pleasant,most of them been there years,from the shop floor to the restaurant,nothing too much trouble.customer service always go the extra mile for you, do hope the rumour circulating yesterday is just that A rumour,me and many of my friends would be lost without it,the one in the city centre not a patch on it ,very good parking facilities also at Fosse park.
It is a shop that holds it's place along with the more expensive retailers,the bed linen dept is wonderful at good prices,all my clothes go me from there,also when buying gifts ,no better place to shop.

Patat leicester

After being unable to get through to customer services about an outstanding credit due to my account I sent a letter to Head of Customer Services - not even a reply

I WILL NOT BE using or recommending BHS to anyone

I didn't think about reviewing Bhs as my experience has always been perfect, but looking on the negative reviews I decided to do it. Reviews are very often based, in majority, on bad experience. When do you think about reviewing a service, when that particular service is bad, more rarely when it is good. So, here we go, I had experience with Bhs over the last few years, on line, in shops both in Telford and Norwich and their service has been perfect. No complains whatsoever. The staff in Telford is very friendly, in Norwich no so much upstairs, but I only think about one lady who probably woke up on the wrong foot!! The last time, I ordered a couple of trousers from the shop to be delivered at home. I was a bit concerned as I didn't have any information for the dispatching day, just an average delivery from 5 to 6 days. I ordered it on a Tuesday, it arrived on the Friday. I don't know about you, but I think it is quite fast. I wouldn't order from the shop to be delivered at home any more as there is a lack of information, but definitely would carry on on line from my computer or in shops to be delivered in shops. So, please, do not just read the bad reviews and remember, there are always more bad reviews than good reviews. :)

I spent over two thousand pounds on the 'mode' glossy door furniture. After a few delays it was fitted. After 9 days I noticed that 2 of the 2 drawers were chipped/glass front was coming away. The furniture is in a room that only I go into. BHS said it was nothing to do with them and my only option was to buy the furniture again!!!!!! So I did.......... because it looked so bad after only 9 days. I refused to pay £100 for delivery so BHS arranged for the furniture to be delivered flat pack to the store. When this was arranged, I asked them to include instructions so I could put the furniture together. Guess what.......... they didnt. I cannot replace the defective furniture, the things I have just bought have to sit in the box on the floor and BHS customer service have not responded. In summary their furniture lasts 9 days and its all your fault. Beware!

Unfortunately I purchased a bridesmaid dress from BHS which I had delivered to my house. The dress didn't fit and therefore I sought to return it. BHS advised that I would have to arrange for Hermes to come and collect the dress between 8am and 7pm from my house. Like most people I work and am not happy in any event at the prospect of having to sit inside my house for 11 hours!! I asked customer services if I could return the dress to the bridal department in store or drop the packag to the end destination that Hermes would be taking it. I was told that this was not an option and there was nothing they could do to help. My options now are to lose the money or take a day off work and wait in for Hermes. BHS are one of the most unhelpful companiesI have dealt with and clearly place no value on customer retention. I will not be shopping at BHS again and I certainly wouldn't advise others to!

Ordered on the 17th of april and opted for "home delivery" (got it delivered to work) as the bhs near me didn't have a store delivery option on the website.
I was given a estimated delivery of friday 25th which I was fine with but too my pleasant surprise my item arrived on the saturday the 19th not bad really only a 24hr turn around.
First time ordering and very pleased.

I have had no problems in the past with returning items to bhs, they have always been very helpful in my local branch and have very good customer service

I placed an order for my aunt who is moving into a care home as she has Alzheimer's. Delivery didn't arrive, not contact from them for the reason for this. Rang customer (don't) care who cut me off 3 times, then finally was on the phone to them for 25 minutes on a 0844 number. Issue still not resolved,

I strongly advise anyone never to order something from BHS.

Nominated collection in store date for online purchase on arrival to collect at 13.00hrs
to be told that the courier does not arrive with deliveries until 16.00 -so after a 20 mile round trip left our 2nd trip 48hrs to give them time to "sort the delivery"- Still no sign of our nominated date of delivery items what a complete waste of my time; my money; my parking fees;staff completely ignorant of procedure & any remnants of customer service suggest I wait another 2 days then call in again I suggested that they might like to contact me when it arrives " don't think we can do that".....such a helpful team NOT!!!
Will not be shopping in any BHS outlet ever again even if its the last store on the high street.
Ohh! & where or where is their complaints procedure???Comments please Philip Green

I ordered a number of item from BHS to be delivered, the delivery arrived on time and was very fast, the only problem I had was that the parcels were just left on my doorstep rather than hidden even though there were plenty of far more discreet places they could have been left, however, this may be down to the delivery company rather than BHS themselves.

December 2013 - selected 4 items for sale off 20% discount rail, waited in a long queue to pay for items only to be told that they were all full price. Asked why items were marked at 20% reduction on display only to be told that 'if you do not want them - do not buy them'.
January 2014 - attempted to purchase a bedspread online - price £45.00, unable to complete transaction owing to price showing £450.00. Went to local BHS store in Solihull Town Centre with the intention of purchasing item from there - price, a staggering £90.00. Asked for an explaination regarding the price difference and after a somewhat heated discussion with a member of staff was told that the bedspread had a new packaging label + item number with the higher price. Eventually managed to order online through this BHS store at online price less some goodwill discount. Went to store today 28/01/2014 to collect this item, waited to be served only to be ignored by a very rude young lady assistant who thought it quite amusing to continue serving other customers as and when they arrived with not the slightest intention of serving ourselves. Needless to say that I will not be shopping at BHS again and would suggest to whoever is running this business to sort out their illegal pricing policy and to adopt formal in-service training sessions for the purpose of developing customer relations and manners within their staff.

The problem with review sites is you dont often hear from the people who genuinely dont have a problem and therefore dont feel the need to post. However as someone who orders on line from BHS (not BHS Direct which use their name but is a seperate company) at least 5 to 6 times a month I can honestly say i have had very few problems. The delivers are always on time are well packed and i dont have issues. I agree with a previous review that if an item is out of stock the email is very confusing as to whether you will get the item dispatched once it is back in stock but that has only happended to me once of twice out of the 50/60 online orders i placed last year. For my buy to let property business being able to order good quaity homewares for tenants as and when needed and have it sent direct to them (normally free of delivery costs) is brilliant. Clearly from the emails below they dont get it right for everyone but as a happy customer i wanted to let others know that i have found their on line service very good indeed and have no issue with recommending.

I went into the Truro branch having seen a floor lamp in the window that I liked. Maria, the floor manager could not have been more helpful, she went to check if there were any in store- there weren't; she tried online to see if she could order one- she couldn't . When I asked if I could buy the display model, it was not a problem. In so many other stores, I've been told that the items are for display so can't be sold. What a pleasure to have such a lovely person on the shop floor. This woman deserves a medal and a pay rise!

We went into the store in Watford to have a sandwich and coffee, the snack bar had just 2 items on show, not very appealing, so we went up to the restaurant. We got our sandwiches and went to get our coffee but we could not find clean cups after looking at 4 trays of cups, most with stains and drips down the sides, I eventually found 2 passable ones, next to the cutlery, of the 4 teaspoons that were there only 1 was fairly clean. Next to find a clean table without having to move someone else's used dishes. Coffee was good but then a machine makes that and the sandwiches were just about eatable. I had a BLT which was more congealed fat than bacon and cost £3.65. Come on BHS your letting yourself down. Will try again it might have been a busy day.

very rude assistant in falkirk store when i went to collect order.The item had been deducted fom my debit card which i took with me.I had my order number and gave her my name and address but that was not enough for her as she wanted a printout of my email.When i pointed out not everyone has a printer she still said i would have to bring it next time. Extremely rude and there will never be a next time.