BHS 

When to the store to get something for my kid, store close at 8pm so I went about 750pm, the store was closing so I said if it was ok and they said it was ok, we rushed and choose something, went to the counter, we bought a trouser, but they could not sell that as they said it comes in a set, so i said I will buy the set, they said they cant help as the store is closed, one of the girl keep on saying we closed, must have repeated it 15 times, I thought I leave it and I said That will make a formal complaint to the manager, so i spoke to the manager, OMG I never been spoken like that, I try to complain, but she keep on saying that we are closed and the store was open from 11am and what was I doing and left it that long, I was trying to explain to her that why did u just say we closed and we cannot surve u anymore I would have left, but then she thought I was abusing her and she kept on saying "get out of my of the store" disgusted!!!

Terrible service. this is the problem with no phone number to contact. I ordered a lamp and the bulbs came smashed back in June. It is now nearly October and still no change . I have had to waste my time emailing them every few weeks but they are useless and keep fobbing me off with still no answer. I will never shop there again

ordered special presents but parcel was returned for some reason but no-one told me, now all the special items are out of stock. Have to wait 3-6 days for a refund yet they take their money straight away.
for a large company this is disgraceful.

Went to buy 3 bridesmaids dresses which were in section with reduction sticker on them. Staff member ripped off the reduction sticker in front of us and stated you can not have them at that price it,s full price or nothing. I returned to the store and an assistant manager stated they would sort it out. nOTHING. I went back to store and the store manager was there, he shouted at me stating "what do you want me to do about it "loudly in front of staff and customers. I stated reply to complaints and apologise he stated everyone makes mistakes. I stated his whole attitude was the problem and customer services is something BHS do not care about.

When I went to the fitting room the assistants carried on having a conversation .The only recognition I received was being shown to a fitting room ,without a word spoken to me .I thought this was very rude and put me off shopping at b.h.s.

I bought 2 wedding dresses from BHS, the whole process has been a nightmare. The first dress did not arrive as expected in 3-5 days, after 7 days and it stating on the tracking it had been delivered i phoned customer services, it took 3 attempts of hanging on and being cut off to be told they have no way of contacting the courier and nor can the customer and they advised as i hadn't paid next day delivery i just had to sit and wait and hope it would turn up a while longer?! ...This is for my wedding guys...anyway, the dress did turn up, thanks to a kindly neighbor, the parcel had 2 addresses stuck on, mine and the one it had been left at, who on realizing it wasn't for them saw the second label and delivered it to me. The dress was a poor fit, large on the bust and small on the waist as per many of the site reviews, i booked a return. Wedding dresses have to be collected by courier and you have to allow 2 days from requesting the return and 2 day window for them to show up any time in? I must have taken leave of my senses, but i booked a return and ordered a second dress to try. I thought i would pay extra for next day delivery hoping my second dress would come promptly and the first one be collected at same time for efficiency? Hmmm, the first return dress was not collected and the second i'd paid next day delivery on took 6 days to show up! The second dress was also a poor fit, big chest, small waist combo, i booked a return...I am now waiting for my refunds, according to customer services, wedding dress refunds take the full 28 days and at no point before 28 days from them collecting your item can they confirm they have received it or say where the return is up to, just that it will take the full time before you see any sign of your money back! I cannot afford to buy any alternative dresses to try until i get my refunds and the whole experience has put me right off BHS whom i thought were reputable. Unless you are ok with a 6 week turnaround time i would avoid bridal wear! 7 days to turn up, another 7 to collect and 28 to give money back seems ridiculously lengthy? I have not to date had any refunds come through and i am several hundred pounds out of pocket fast approaching my December wedding.

ordered 5 beach towels and 2 suit cases middle of July for my holiday beginning of august , printed of order stated it would be with me within 10 days , delivery date went passed and still no items.
so phoned or tried to contact BHS and after 5-8 minutes each call would be cut off , kept trying and finally spoke to somebody that lied to me about the order .
then someone else told me my order had been delivered to the wrong depot HERMES ANOTHER BUNCH OF CLOWNS!
well i did get the towels and 1 suit cases when i was on holiday in turkey for 3 weeks and the other suit cases got delivered when we was returning to home and left with the neighbour.
NEVER EVER AGAIN WILL I EVER ORDER OR ALLOW ANY MEMBER OF THE FAMILY OR FRIENDS TO ORDER OFF THIS CIRCUS AGAIN!!!
YOUR NOT EVEN WORTHY OF ONE STAR.

Note about the following review:

I was delighted to see that the BHS store in question has closed down. Good riddance! There is still another BHS store in Leeds and I hope prospective customers will think twice before parting with their money to them.
-----------------------------------------------------------------
Here is an e-mail I sent to BHS (it was ignored until I re-sent it) and their reply. BHS used to be a good place to shop with attentive staff who went out of their way to be helpful. How things have changed. They have seen the last of my money.
-------
I have been a BHS customer for more years than I care to remember and have always regarded them as an honourable company.My wife and I bought some furniture in your Kirkstall, Leeds store. One of the items purchased was an extremely good bargain - a Shannon Recliner chair reduced by something like half price to £359.10. I ordered two in cream but (fortunately) was later advised that cream was no longer manufactured so decided to only have one in 'mink' and was duly refunded.
When the chair was being assembled on delivery, I noticed the packing material in the drive which gave the maker as "Global Furniture Alliance" and the chair model as "Hong Kong Recliner"
Having purchased a "Shannon" chair, I looked this up on the internet and found that, far from being the kind of reduction declared by BHS, the RRP is actually £367 and the chair is sold generally for £219. I was sold the chair at virtually the RRP! To make matters worse, the chair is available all over the net in cream.
I am not happy.
For reference here is a sample company on web with the same item at a GOOD price.
--------------------
Thank you for your email received 18 August 2014. I am sorry to learn you did not receive a response to your previous email. I can confirm that this email was not received into the furniture department otherwise we certainly would reply.
I am afraid BHS do not currently stock the cream, only the Mink.

I cannot comment on other retailers pricing, and can confirm we do not price match. Other retailers may offer alternative colours with the suppliers, or may have remaining stock in other colours, but as advised I could not comment on this.

The link you have provided is not for BHS, and I cannot comment on the RRP for that retailer.

The name you have provided of the name that you noted on the packaging, Global Furniture Alliance, is who we purchase the chair from, this is why it is displayed on the packaging.

It is not uncommon for the suppliers and retailers to have different names for an item. The suppliers name for this recliner is the Hong Kong and our name for this item is the Shannon. I can confirm these are the same item.

If there is anything further I can help you with, please do not hesitate to contact me by replying to this email address.
Kind Regards,
BHS Furniture After Sales
----------------------
Thank you for your reply – I did not expect you to price match – just to show a little understanding of my feelings on this matter, which you patently failed to do.

Obviously my family do not have to shop at BHS again, and we will not. We will also spread the word.

Sincerely

**WARNING**

Prior to ordering anything from this company please take note that this business has a track record of not delivering orders on time. At the time of writing this I have been let down twice with an order not being delivered to store on time. Their website gives you a delivery day to select, however, this as I have been told, is merely "an estimate." In reality, wait at least 7 working days (as per their Terms & Conditions).

Their customer service team are a team well trained & versed in the "computer says no!" philosophy and are keen to remind you of their "get out of jail free" card in their small print. Do not expect any helpful service from them!

I am never, ever ordering from this company again.

Well this was the very first time i brought anything online from BHS I ordered my daughter some pyjamas online which i really needed for her ,so I didn't have to pay delivery i ordered another pair of Pyjama bottoms as a add on, Well it all went through OK and the payment went through etc, Now what did I get today a email saying the Pyjamas are unavailable .What ! I've never been on a site paid for something then be told they haven't got it,, What liars they were to lead me up the garden path,,(EITHER YOU'VE GOT IT OR YOU HAVNT MAKE UP YOUR MIND),I phoned and said as i wasn't bothered about the pj bottoms to cancel whole order and ill have my money back Sorry cant do that rest of order on its way,You can refuse delivery if that's if I'm in to catch Hermes delivery man,If not I've got to do form filling pack it up and drive to post office to send,,WHAT A FLAMING HASSLE,,BHS is not the institution it once was ,It is going done fast WOULD I ORDER ANYTHING FROM BHS AGAIN NO! ! NO !NO! AM I SO ANGRY WITH BHS ,WORST COMPANY IVE DEALT WITH IN A LONG TIME,,

I ordered 2 flower girl dresses in sizes 3 and 4 years on line as I couldn't find them in my local BHS. They arrived promptly. Sending them back for a refund however has involved, to date 2 hours waiting to get through and then speaking to Customer Services on 5 occasions.I have waited in, to date for 3 complete days after being promised the Hermes Couriers would collect them. Despite the website stating there are 2 BHS stores which have wedding departments within reach of me, I have been told that neither will accept the return. I am told I cannot send bridesmaids dresses back via Royal Mail. That customers with this type of return are told to wait in for two days between 0800 and 1900 when all other high street shops will accept returns in store is surely bad enough. To not then keep to any arrangement made is an absolute disgrace. What exactly does it take for BHS to actually deliver customer service? How exactly am I to get my money back from BHS ? I am beyond angry. This morning I had to make another 25 minute call as the promised call from Customer Service to me didn't materialise. I was assured that Hermes would definitely collect from me today before 1900. So the third wasted day draws to a close. At 0900 tomorrow I will be calling Customer Service again in an attempt to talk to somebody who will give me an acceptable way of returning the goods and getting a refund. No doubt the individual in Customer Services will be helpful again, (to date, only polite and helpful, if ineffectual, staff) but I will have to insist on talking to a line manager, as high up the food chain as I can possibly get. THIS IS ABSOLUTELY DIRE. SORT IT OUT BHS. A week ago I'd decided never to shop on line with you again. I now vow never to darken the doors of any of your High Street stores and I shall ensure everyone I know is aware of this appalling service. The only High Street store not to have any kind of efficient returns service - I rather think BHS will not remain a contender in the marketplace for much longer without an immediate and drastic change in policy.

I ordered a dress from BHS on Saturday 2/8/14. Rang on the Tuesday 5/8/14, as dress had not arrived on Monday the 4th, i had paid £8.95 for delivery on the Monday. They apologised on phone refunded the money the delivery charge, (Took 45mins to get though on phone a bit too long) They assured me the dress would be here by Wednesday 6th.
Guess what still not here and tracking info not working. I am truly disappointed in BHS.

Be careful buying in store. Display rails in Wallis section (are they in the same group?) indicate large discounts but only apply to the clothes at the back of the rail. There is no warning of this on the discount label and BHS customer services email from their website is only interested in online issues. Staff in store were very sympathetic, wanted to help but powerless to do anything.

Back on May 2nd 2014 I ordered the Cody Camera floor lamp.
Firstly when the lamp was delivered it was thrown over my back wall but I opened up the top of the box to check the glass was not broken and it was fine so I did not complain. The light (still fully in the box) was stored, as it was for my conservatory that was completed Saturday July 12th. The lamp was put up by my partner, who incidentally owns a furniture assembly company. There were a number of scratches on the light but we let it go. 3 days later we both left for work. When I returned home the light was laying on the floor, glass everywhere, two of our brand new pictures chipped and the walls damaged. I am just thankful that I had no children in the house and that my dog was not around as it could of caused serious damage. The whole leg had completely snapped. After trying to get through to customer services for 30 mins at a time only to never be able to get through, myself and my partner took the light back to BHS in Lakeside and received the worst customer service. My partner works in furniture and does a lot of work with some of the leading furniture companies. He took one look as noticed the resin inside the leg and knew straight away that there must of been an hairline fracture in the wood. Either caused in transit or because the leg had been glued back on.
We didn’t walk in all guns blazing we simply explained the situation and asked if a return or replacement would be possible. The manager of the store, tried to pull me up on the date it was bought. I explained the above about the conservatory etc. I had pictures of the work, my receipt and the instructions still. However if an item is faulty and had the potential to cause harm it should not matter what date it was bought.
She then asked why it had taken us 6 days from the incident to bring the product back. Nevermind that that we both have full time jobs and had sat on the phone for ages on the Saturday trying to get through to your customer services and have now spent money driving to a store.
No concern or apology for the fact that we has to drive to a store to resolve the problem or apology for the damage it caused.
She then spent 5 minutes trying to push the leg around whilst not really saying much, just making us feel extremely uncomfortable. In the end my partner asked her what she was trying to achieve to which, in front of other customers she said “ this looks as though it has been snapped”. After everything we had explained, I have never been so embarrassed in my life, she did not want to listen to what we had to say from the start. She was the rudest, most condescending sales assistant I have ever dealt with. To be accused and spoken to the way we were was so unacceptable.
She called my partner two days later to claim she had no record of our order ...... when I had taken the receipt in to the store, not our fault that she did not take down the details but was happy to keep the light for inspection. My partner said he would call her back over the next couple of days with the details. (yet again more cost to us) When he did we were told she has gone away for two weeks and that there was nothing the rest of the staff could do.
I am absolutely outraged that a store like BHS can be so neglectful of something that should be prioritised because at the moment I have no light and am out of pocket of £120.00. Never mind the harm it could of caused. Today I have recieved an email from the arcadia group telling me that the store refuses a refund and if I would like to go and collect the light ....... no joke ..... they will arrange an inspector to collect it from my house for inspection. The whole reason I left it in store was for an inspection which was obviously not done and I still stand accused of snapping the product. 3 weeks later I still have no light and am at a loss of how to make these people listen.

Took a cardi back for a refund to be told my receipt was out of date. When i asked for a explination the cashier rude manner told me i had a month to return it so i could only have goods to the value or the price on the till which was half the price i paid. When i asked is it 28 days or a month she stated a month. Receipt date was 27/06/14 i took it back 25/07/14 when i challenged that i was still in the month she said i will need to speak to management and returned saying On this occassion we will give u a refund i challanged her again to get a reply well if you brought it back on sunday the it would out of date hello today is friday not sunday. Will never shop with them ever again i work in retail and know this is not good service someone may not have stood their ground and would have got only half the price they paid. Is this what BHS train their staff to do?

I ordered online and paid for via paypal three pairs of boys school troussers, which never arrived. i phoned customer services and managed to get through after Thirty minutes. spoke to a young girl, who told me an s horne had signed for them? Not my name and there lwas a note on the door telling them where to deliver as i work. Nothing came so she said i will get hermes to call you within two days...nothing. I have tried Thirteen times to call bhs, but they simply dont answer their phones, not even if you want to make a purchase. Eventually after 25 mins i became connected to a young man swearing and using foul disgusting language and being racial. He couldnt have given two hoots and told me my order had been delivered, then put me on hold as he was contacting the courier and left me there for ten mins, then cut me off. i have sent 8 emails complaining and no ones bothered to reply. so i have now raised the dispute with paypal for a refund. i have never encountered such a total disregard for customers. Dont ever ever ny online from bhs, as the abuse and treatment you recieve from staff is disturbing.

Bought 2 pairs of cargo trousers for holiday and one pair split at knee. Returned today, no problems trousers replaced with little fuss or problem. Excellent service, thank you

Twiece now I have tried to make purches online and twiece my orders have been cancelled and I've only found out when I've gone on the accounts page to find out where my order is, now I have to check my bank to make sure the money taken has been put back in. :-(

BHS was at one point a lovely store and customer service was exceptional, I took items back to a store and was told my refund will appear within 5 working days, it's been a month....and nothing.
They don't answer the customer care number nor reply to the email.
I intend to go to citizens advise, i feel cheated out of my hard earned cash

BHS ARE THIEVES, MY ADVISE DONT BOTHER SHOPPING WITH THEM

As it is free p&p over £25 I ordered what I needed. Unfortunately one of my orders was out of stock. Oh well. I received my order 4 days before the estimated date of delivery(bonus). Thrilled with the quality of my extra large beach towel-£8 instead of £25 and my slippers half price. Therefore my total purchase was £19.50 and there was no p&p to pay. I call that great customer service. I will be shopping there again.