BHS 

I ordered a click and collect on 8th Dec '14 and received email advising estimated date for collection would be 17th Dec and not to visit store to collect before I received the email confirming order was ready. Tracking parcel showed as having left the warehouse for over a week. Today (22nd) after emailing BHS and being advised they would respond in 72 hours, I popped into the store, waited 15 minutes in a queue to be told the item had been there since the 12th December and that the computer system was probably down when said item had arrived.

My click and collect delivery was due on Thursday 18th December (ordered on 11th December) and it didn't arrive. I have now been told that the shop will not be getting another delivery until Monday 22, (I needed it by Sunday for our Christmas visit to my mother who lives 80 miles away and the family have already planned our visit). I will not be using BHS delivery service ever again. When I private messaged them through their Facebook page, I did get a reply. I was basically told that it was their policy to send all free delivery options with normal stock deliveries and, to allow 10 working days (so why quote 1 week when I order??) because deliveries do not happen every day for free deliveries, also and they don't dispatch them for ages, so I will have to wait (the next opportunity to delivery (on free click and collect) would be 4 days later (Monday) but they did not even confirm if it would arrive then). This policy of not sticking to the delivery dates you are told when you choose your method of delivery during the order process (and not delivering daily so you have to wait 4 days, not one day if they miss their day) was never explained on the website, I may have chosen their speedy delivery option had this been made clear to me, but with 3 days extra between the date of delivery and the day I needed it by, this option seemed fine to me. Why give me a date if they do not mean anything? They evidently do not operate like John Lewis, Tesco, M&S or Amazon, where the delivery date mentioned when you order is kept to (in my wide experience of ordering). Through many previous click and collect or home delivery ordering experiences with other reputable retailers, I have come to trust these dates. BUT - Do not reply on delivery dates or make any plans based on them with BHS !

Ordered on line, goods were delivered via. Yodel 4 days late, but not to me, so far i have tried to contact customer care, 90% you are put on hold for ages then the phone goes dead. Have emailed them on several occasions each time it takes 72 hours to reply, each time they advise to wait while they question it with Yodel, each time nothing comes back, Yodel wont let you as the customer look at the delivery information . So far waited 3 weeks... totally unacceptable.

BHS behaved unethically, with lack of customer care, in contravention of online selling laws and not in accordance with their own terms and conditions. I ordered a laptop which was advertised at some 30% less than most other suppliers, BHS accepted my order and told me when the laptop would be delivered. Two days later BHS told me that they were cancelling the order as there had been a pricing error. I wrote to complain and lay out my reasons. The response did not engage with my complaint but merely repeated the original cancellation saying “Unfortunately we are unable to reinstate your order as this as been cancelled due to a pricing error”. I will be avoiding BHS and will be encouraging my consumer network to do the same.

I order quite a lot online from BHS and on Black Friday when I finally got through to order I managed to get a dressing gown which was usually £25,00 knocked down to £12.50 and they had my size great looked forward to receiving the dressing gown. When the dressing gown arrived it did not have a belt with it, I subsequently rang customer serves who fobbed me off with I will have to speak to the warehouse, left it a week rang again and was told they needed to speak to YODEL the delivery people WHY??? my husband is an employee at YODEL and he could not see why either. Emailed BHS and 72 hours or thereabouts which is their turnaround time in answering which is a joke in itself, offered me 10% off it if I kept it if not send it back - no brainer its a dressing gown it needs the belt it doesn't work without. I wanted a replacement I answered but at the price I bought it for which I felt was fair as this was not my fault, quality control should have picked up this mistake in the warehouse. I sent that email 5 days ago and I still haven't had an answer, Ive sent it back ill look elsewhere, service and attitude need a total overhaul and in this day and age where customer services is one of the key things the public wont tolerate if its not up to standard

Visited the Cardiff Bay store yesterday and saw a nest of tables I liked which had been reduced from £199 to £119 found the assistant who asked me how many items of furniture I wanted to buy!!!! For me to get the tables at the reduced price I had to purchase THREE items of furniture. I couldn't believe what I was hearing. Does a store expect people to buy 3 items when they only want one, I was absolutely appalled and disgusted with BHS's non sale. What idiot in their Marketing Dept thought this ridiculous policy up. I wonder how many people have walked back through the door without spending a penny and giving their hard earned cash to another of their rivals who do have a genuine sale. Mr CEO take note of what your potential customers want when they only wish to buy ONE item. How much money is BHS losing in revenue the mind boggles. Am now looking fir a real bargain with their competitors and will never bother looking in BHS again. Am also writing an article for our WI magazine on BHS's appalling customer services

I was extremely shocked when a rude girl name Aisha in the customer service department at BHS on Oxford street demonstrated a totally unprofessional attitude when I was asking for a refund and information regarding items I had purchased the previous day which were day later placed on promotion. She had a ridiculous little girl attitude and her colleague in the meanwhile was eyeing me in an unkind manner that I did not approve of at all. I am totally shocked at the appalling customer service I received in BHS. So appalled I don't think I'll be doing the rest of my planned Christmas shopping there anymore ... I only hope managers realise this type of behaviour so someone else doesn't need to experience the same service!

tried to order off bhs website since Saturday, got on 2 days later added items to basket it crashed, got back onto the website early the next morning. The promo had been removed emailed cust servs they did not want to know. Very disappointing v service

My wife and I visited BHS in Huddersfield
enjoyed our shopping on paying for the goods we were given a discount voucher for the restaurant .Good it was getting towards lunch so we paid it a visit on entering we went to pick up a tray we had to pick up 7 trays which were dirty and had not been cleaned .The 8 th one my wife had to wipe with a tissue ,we were going to have lunch but decided to have hot chocolate instead,we were wrong it was cold we departed and before leaving the store decided to go to the toilets Gents were not good but on entering the Ladies my wife beat a hasty retreat and decided the House Of Fraser would be a better Bet IT WAS
we will use the store again but not the restaurant or the toilets in BHS

I purchased a sofa from here Friday morning.
Today i got confirmation that it was in stock and i had to contact the delivery company for delivery.
So from paying in BHS Monks cross York to transferring all information onto the delivery company some useless, incompetent got not only my title wrong but also the delivery address.
When i tried to explain the problem to the delivery people no one would speak to me because i was not a MAN!!!!!!!!
I was then expected to go into the store to correct the problem as the lazy arses on the other end of the phone at BHS Monks cross York would not answer the phone.( I tried on various numbers I was given and even phoned head office)
I have never known such incompetence. All that was needed was for someone to read and transfer the details on the order form and correctly transfer them onto the delivery company.
.

Meet up with friends in manchester market st .called in cafe was served by dawn even through she she on her own and busy she still made us feel welcome . We will be going in again we usally meet in starbucks but the service we had could not fault

I purchased 7 light fixtures and when I received them and reading the after care instructions I noticed a discrepancy, I reported it to customer services after eventually getting through to them and at first was treated very unfairly then 2 letters later and 12 emails I decided rather than taking legal action against them which I had a very strong case I decided to take the small gesture of good will payment as I simply could no longer allow them to stress me out SHAME ON YOU BHS your mistakes should not mean customers suffer and if you are under staffed then employ more as clearly your complaints dep are very busy

I order online shirts which was on sale and for delivery I have order some other bits and pieces which was not necessary.They emailed me that my order is on it's way in 2 lot. I got first bit and they have sent me another email saying we are unable to send your rest order, which is the most important bit for me. I called them to know why is this and they told me it is out of stock when order reached to warehouse. but they were lying as i CAN STILL BOOK AN ORDER. right and main thing they said that in their terms and condition it is clearly mention that we will deliver items which is in stock and rest we will not.. this is con...because I can still order that item online after 5 days of that order and they are saying web site is wrong....

SUCH A BIG CROOK..............

Emailed response from B H S re: charging more for a pair of jeans at the till than the price on the label:

As a company we are not obliged to honour the discount that the jeans have been marked down as because it may have been a single error on an item. Therefore, with this in mind the company has to honour the price that the item is scanning up on the system as.

Kind regards,

Katie
BHS Customer Care

Me and a friend visited BHS store this week meet one of the most helpful shop assistants ever A lady called Jo who worked on the Wallis clothes section, she was so friendly and couldn't do enough for us, give this lady a promotion, unfortunately the rest of the General BHS staff wasn't so helpful one young girl in the changing rooms when asked as I was already undressed if she could possibly grab me a different size looked at the tag said it wasn't her section so therefore couldn't help or even ask someone else to help us!!! If all the BHS staff were as helpful as Jo from the Wallis section I'm sure the would sale a lot more may I say me and my friend ended up spending over £500 in this ladies section between us, thanks Jo

Went in to buy a Halloween costume for my daughter, I approached a member of the team at the oxford circus brand and while I was mid sentence she walked away and started talking with a male colleague. The manager seemed to be barking orders at staff (no uniform) about displays while people are browsing around him. So I finally made my way to the cash desk and I asked the cashier to remove my hangers ( I have absolutely no need for them on baby clothes) she asked me to "do it yourself, over there" where's there. The counters are full with decorations and all sorts of stuff. Might I add this was at 5:30 on a Wednesday night and there was no one behind me in que. As I left I told the security guard to let the manager know that I've had the worst shopping experience ever. He told me "You can TELL HIM YOURSELF" while I understand what be meant he just sounded like I was obstructing his pacing of the store.

If you are expecting to compete with big stores like John Lewis, self ridges etc maybe you should send your staff of customer service training courses or just send them to sainsbury for a day. I've received better service in sainsbury located in a dodgy area than a oxford circus store.

Sent a parcel back with three items credited back but not a pair of trousers which were in same parcel Several e mails later with proof of purchase sent still no refund Rang costly customer services number left on phone 17 minutes then cut off Told me they would refund did not ring me back
It is only £10 but not the issue will not be shopping at BHS on line again as cannot trust them to give refund back for items sent back to them

I visited BHS Oldham when the spectacular sale was on with everything reduced up to 30%. I selected a polo shirt which was not shown as being reduced and when I enquired what the reduced price was I was told it was not part of the sale. I pointed out the advert stating everything was reduced and was quite rudely told by the sales assistant that no reduction would be made. I refused to pay the full price and at this point I was quite annoyed and vowed never to set foot in BHS again.When I got home as I was so angry at my treatment and also the advert seemed to be dishonest I e-mailed customer care at BHS. They were brilliant in dealing with my complaint and they responded to my e-mail within days and offered an apology and a cheque to take account of a reduction that should have been made. I have nothing but praise for their customer care department and as a result I will not be boycotting BHS as their customer care department has redeemed the good name of BHS.I would suggest that anyone who has a grievance against BHS and their sales team please -e-mail customer care at BHS whom I am sure will take a sympathetic view and deal with your complaint in a professional and courteous manner as they did with me.

During a delivery from them they knocked almost as if they were the police at the door and continued to open the front door! Shocking! Luckily had the chain on!

The way they talk to you is like "f**k you for making me work". The amount of time and patience I had to waste for a replacement (different size) was just amazing.
They don't even treat you like a human being. You are just another headache for them unless of course you will just buy their stuff but man will you feel the suffering if you need a refund or a replacement