BHS 

I ordered a gift for my dad last Father's Day. I ordered it in advance, to arrive in store the Tuesday before Father's Day. The product arrived in a badly damaged box with a part missing. I was told instore that they could replace the product but it would take over a week to arrive and that they couldn't be sure it wouldn't arrive in the same condition. I felt they could have done more to replace my product in time or at least offered me a discount or an alternative as a gesture of good will. The staff were unhelpful with a 'not my problem' attitude.

In January myself and partner took advantage of 25% sale. The parcels were delivered by Hermes and left discreetly in the front garden. We ordered quite a lot of light fittings amongst other things. Unfortunately didn't order it all in one, ordered again about thirty mins after first order. My deliveries arrived separately over the space of 3 days.
I was extremely disappointed with first delivery as note stated packed of 3 spotlights but only included 1!?! A tiny spot light in an a4 size box?! Madness.
I call the customer service hotline their solution to order again after I've refunded item by going in to store or sending online (sale had ended at this point) cannot express how disappointed with this solution.
To top things off i am still awaiting towels, no refund, no email to say out of stock. Nothing.
Poor poor service!

I had a BHS order (the first time I've ordered with them) delivered to my parents, I've just opened it and one item is faulty, and the other is a totally different frame to the one which I ordered, to make matters worse it's cheaper than the one I ordered and I've still paid the price for the more expensive frame I wanted. Can't believe it and sadly as it was at my parents it's too late to return it, what a waste of money!
Out of principle I won't be shopping here ever again.

it took me half an hour at the till (not including the wait to get to the till) to do a simple transaction...using gift cards...I was shortchanged in the meantime. I have complained but despite a confirmation email from BHS and a phone call from me to customer services two weeks ago to see if my complaint was being dealt with I am still waiting 8 weeks after my initial complaint for a response....steer clear of this company!

Went into the Meadowhall restaurant today with my husband my lasagne was luke warm chips cold my husbands cottage pie was not very warm peas and carrots cold, the coke was over priced at 1.85, will not be using this restarant again £15.35 for a rubbish meal.

I went into BHS around a year ago and liked a skirt and wanted to try it on. I thought that as the changing rooms were so dirty and squallid, that they were in the process of being decorated. I replaced the skirt without purchasing.

Yesterday I went into the Edinburgh store again to find the changing rooms in an unacceptable condition. There were brown smears over what was already a dirty wall. The area has no ventillation and relies on an industrial fan to keep one corner of it cool.

Do BHS think their customers are animals? Their changing rooms are disgusting.

I've been waiting for my order for about 6weeks and after a run around trying to talk to customer service(on a mobile) I was told to call back on Monday after they realised my parcel had gone to Loughborough instead of my address in Derby. They also offered 15% Whoopi do! P.S you have to print off your own returns form too. They need to take lessons from M&S or Amazon. I won't be ordering anything else. Be warned.!!

I have just posted the review below and felt I had to add this in reply to all the poor reviews that I have just read through. I have ordered (online) several times and have always had good service from BHS, anyway here's my review......

British Home Stores, or BHS as they are trendily (nearly) known have been around for, as we know, a long, long time. Yes, ages, just like them that begin with 'M', you know two names. Unlike 'M' with two names, BHS seem to know where they are going, also where they have been. They offer good products at reasonable prices, which seem more reasonable than 'M' with two names. My wife purchased some jumpers in the BHS sale, which were very well made, good to size and at a good price. Even better there was an extra 24% off and that was on top of sale prices. Brilliant value.  
BHS? Yes, would recommend.

I went to the Leicester store to buy cushions and bedding and a staff member was extremely condescending and rude stating: "Are you ACTUALLY planning on buying anything here?" Having seen the other reviews on here I can see I am not alone. NEVER shopping here again. ONE STAR IS GENEROUS!!!!

Having had issues with Bhs online previously, against my better judgement, I placed an order. Goods arrived without any problems but needed to return for refund. Returned on 31/12/14. Site says can take a month to refund!!! Today 4/2/15 and still no refund. Rang Customer Services, waited over 10 minutes for phone to be answered. Had to virtually give my life history when running through "security questions" despite having all account information. Luckily I returned goods via their courier and kept paperwork but have to send it all in to them for them to look at. I'm still awaiting an answer to a question I asked Customer Services two years' ago. Hope I don't have to wait as long for a refund!

I had a terrible experience a year ago when purchasing an expensive lamp and was offered a display model at a reduced price as they were out of stock. Happy with the discount I accepted to find it was faulty when I got home. I went to my closest store for a refund to be told it could not be exchanged as I had received a discount despite willing to pay the difference for a working one. After an hour arguing with the store they phoned the Milton Keynes store who actually lied and said he made me fully aware it could not be returned! Fuming I refused to leave until I spoke to the Manager who then agreed to exchange.

I should have learnt my lesson that this was the standard!

We recently made a large order of furniture which when unpacked was not what we ordered. Contacted the store to be told they couldn't help and customer services would call me. Still waiting! This is a customer services department which no matter what time you call are engaged. Called the store again, to be told still not our problem and that it was also impossible to call customer services.

So here I am with the wrong order, no contact from customer services, the store not interested once they had sold their items and over £2400 worse off. If anyone from BHS really does read these posts then they are clearly not listening to their customers.

I will never shop, buy or order from them again, which is a shame as the products in general are good, it's the people that really let it down.

Ordered a lamp, was told 3 to 7 days, a month now STILL no lamp, been to the store in Torquay 3 times where it was ordered from, told it had been delivered and left in the shed, don't know how he was supposed to get in a locked shed through a locked back get, must have came in a crane, was told they would get in touch with driver and ring us, no call, a waste of time, going back again to Torquay store and try again to get some sense out of them, costing petrol money each time, 20 mile round trip and car park money, it seems you are just banging your head against a brick wall, BHS needs to buck their ideas up and treat people with respect and not fob them off with any ols story just to shut them up

We bought an item of childs clothing from BHS which literally lasted two weeks so it was very poorly made. I contacted customer service and explained that as I lived quite some way from the nearest BHS store and the cost of catching a train/coach etc to return the item would outweigh the cost of the item, I asked if I could return it via post. They said no, but they said they would refund the cost of a repair. So I got some quotes to have the item repaired (and it was more expensive than the cost of the item in the first place) so I confirmed with BHS that they would definitely refund the cost of the repair and then they started messing me about. Finally I had to ask for the matter to be escalated and quote their obligations in the sale of goods act, and they've finally come back with an address to send the item to. Why couldn't they do this in the first place? They had the opportunity to provide excellent customer service and keep me happy, instead they wasted my time, messed me about and now I'm annoyed and won't shop in BHS again. When will companies understand that post sales customer service is as important as the service you receive when you buy the item? Keep your customers sweet and we'll be back time and again, pee us off and we'll never shop with you again.

I emailed bhs customer service and its day 20 and still have not received a response therefore now have to submit following review.

If you are visiting St Enoch centre glasgow, this is the one store you have to avoid at all cost, not only because of its quality and prices but because of the attitude of quite a few young member of staff MAINLY the manageress who will remind you as if you are in a Sunday market not in a mall! I am quite surprised at Management of St Enoch centre for giving BHS a main entrance location.

If you have a family, self respect and dignity then this is one store to avoid!

Here is our experience and why we will never ever go back to Bhs.
Store was supposed to close at 7 as this was the time stated on St Enoch centre site. We did not realise that Bhs had their own rules and timings and can shut the main entrance whenever they want. At 5.50pm we over heard couple of staff members rudely asking a customer to leave, we thought that she had been caught stealing or some ongoing issue. Minutes later we were approached and were told the same “you have to leave”.

Obviously we were shocked and asked why? We were then told store closes at 6pm. We had no issue with timings but were annoyed at the attitude and the way they approached us but since my wife had picked couple of kids clothing she asked if we can pay?

We were allowed to pay and just when we got to the main door opening into Enoch centre, we were told that we have to go from outside. At this time it was extremely windy and raining heavily. We had a 3 year sleeping in the buggy so asked if they can kindly open the door so we can get into mall and meet rest of the family who were in mothercare (good company and were open till 7 like other major outlets).
Our request was flatly refused and we had 3 female very young ladies extremely, arrogantly in insulting tones ordering us to leave through car park entrance (in stormy rain). They told us this door won’t be opened for us and also that its locks automatically at 6pm so no one had the keys.

We had no choice but to leave through the car park exit and just when we were about to leave we spotted a lady at the door with bunch of keys, I asked if she was the manageress? She stated yes she was.
We explained our situation and how we were dealt by her staff and to our amazement, her response was “ i had the keys and i locked that door and i can’t be everywhere for everyone” (Quite opposite to the story of door automatically locking at 6pm). I still asked if she can help us as we had a three year old sleeping and weather is really bad ( heavy rain and extremely windy), she replied “NO and you leave through that door bye bye”.. I felt extreme wave of anger and was about to snap but didn’t say anything other than that i will be leaving a review and will complain to St.Enoch’s management. Her response “ do whatever you want “.

Needless to say my 3 year old, my wife and i was forced to walk all the way round in extreme weather soaking wet and in cold. I went straight to St.Enoch customer service desk right away and must say both of the ladies were very professional, courteous and apologetic. They suggest that i complain to BHS and they too will write to Bhs as this behavior was not acceptable.

I have nothing bad to say about ST.Enoch customer service as they were excellent but will suggest everyone to stay clear from Bhs in the st enoch centre. I am a business owner too and would never employ the lady (who claimed to be Bhs manageress with such a bad attitude) not even to wipe the floors. Yes it is harsh but it is true.

Her behaviour is clearly reflecting in some members of her staff too (won’t say all are bad). Instead of requesting customers and advising that store is about to close, they were simply approaching customers with one sentence “YOU HAVE TO LEAVE”. No manners what so ever. Wonder if that is due to ethnic background of the customer we witnessed being thrown out or if staff are really bad at dealing with customers?

You will find better deals in mothercare, NEXT and Debenhams. For cheaper stuff you can buy Bhs quality for half the price is Primark. No need to go in Bhs to get insulted. Park in St Enoch car park and enter and leave from other end easily or use Argyle street entrances to avoid Bhs. Or if have to use Bhs entrance, walk through and avoid any contact with staff.

Take care.

Whenever I ordered and had customer service issues with BHS, i always found them to be very rude and unhelpful. They never pick the phone in store and their click and collect is extremely slow

My last 2 orders have arrived from BHS damaged! I have tried numerous times at least 15 minutes each time and it is absolutely impossible to speak to their so called Customer Setvices re the damaged goods. I cannot return them as the glass bottles have been smashed into thousands of pieces! Off course the damage was done by YODEL who off course wash their hands off it even though they damaged the boxes in the first instance!
Im sorry BHS soneone may answer my emails very soon and you may get rid of YODEL services otherwise my business will have to go elsewhere! Appalling service!

I ordered two lamps online. They arrived smashed to pieces. None of my emails were responded to. When I called, after waiting for 15 minutes I was told to call Yodel and arrange a redelivery. When I tried to do that, it turned out that BHS had failed to give me the correct redelivery number. So I had to call again, and was kept on hold for 35 minutes. I will NEVER buy from this company again!

I can not say that I do not have any good experiences with Bhs, but unfortunately I have more the bad experiences.
Aylesbury store have customer service in 1st floor, there is working young "lady" Erin B. she is rude, unprofessional and unhelpful.
The same experiences I have with London Oxford street Bhs store, when I was calling them.
Even one of the member staff from Aylesbury, who was trying to help me and they were unprofessional and unhelpful to him too.
I think the managers should do something about it, because they will be loosing costumers like me and I think I am spending quite a lot of money there and I am not sure if it is worth it!

Just seen the reviews below and I'm quite surprised. I've used click and collect ordering online several times and they have always been great. I received an email, a text and a reminder email to let me know it was there. Easy to nip in and collect. Helpful staff, good value and really good prices. I've always been very happy with BHS.

Ordered my wedding shoes online, got a good discount. They arrived at the store quickly. The staff felt like they couldn't be bothered but the shoes are nice