BHS 

I bought a £150 light in the Xmas sales. It turns out to be faulty but their customer service line normally tells you to phone back "due to high demand", they don't reply to emails, make promises around calling and then don't phone.

This company, in my opinion, offers the worst customer service in the UK.

I would give them zero stars, if I could.

Still waiting for customer service a week later, the delivery company & Bhs customer service are shocking at contacting people.
This is a copy of an email sent to them 3 weeks ago....
Thank you for your late email.
As we discussed yesterday issues are.
1 , you failed to deliver on your specified date and actually informed us 6 mins after due time that you were not arriving.
2 , you couldn't then deliver until 3 days later leaving us with no furniture for 3 days
3 , cancellation of a family gathering due to said failed delivery.
4 , On Delivery your staff couldn't get the sofa into the living room so rather than take away we agreed ( not happily) to leave in the hallway. Your staff were helpful and polite I stated to them don't worry about damage to paint work as its a risk I will take and am willing to sign to state. They said it wouldn't work.
5 , 35 mins later the sofa is in the living room as myself and my brother worked it out.
6, you said you couldn't sort an allowance out prior to delivery as you had systems to work to and couldn't anyway agree anything until you had spoken/ email ( you said both) to the financial director.
7, you told me you would phone on Thursday the 30th to discuss the compensation.
8, I had to chase and phone you 7 days later.
9, you suddenly say your systems have changed and you will other £25 allowance as you don't need to speak to/ email the financial director.
10, we are stil waiting for a copy of your email asking Mr Gill to contact us.

All the above show complete disregard for the customer and the lowest quality of service.

Regards

I have placed an order with them on the 6th of May. Today is 18th and the order still hasn't arrived. The tracking number doesn't work and they haven't got back to myt emails at all. Horrible company

We have been shopping at the Hamilton store this week and must say the customer service was excellent.The lady who served us was cheery and extremely helpful.We will definitely return to this store on our next visit to Hamilton.Lovely staff helped make our shop there a pleasure!

None of their physical shops stock any decent amount of the wedding range so you're forced to buy online. Just don't.

The only way to return items (they really don't look the same colour in real life) is via Yodel, their preferred courier service. Yodel are DREADFUL and do not turn up.

I'm certainly going to miss the returns period on these expensive wedding items and lose my money, thanks to BHS and Yodel.

Just don't do it.

I wish to warn anyone who is considering using BHS wedding dress . please save yourself the upset coming your way if you do.
I purchased on the 30th April. Been trying to return ever since before the 14 day return on wedding dresses expires. Its impossible. No one answers their phones just loads of options then phone cuts dead no one to take your call. Tried to obtain so called return number which you cannot contact the yodel service without. Once again its impossible. So to stop myself stressing its a lot of money but I have to except its lost. But please anyone reading this do not order BHS wedding services. I am disgusted with this company'.

Cannot believe it takes 28 working days to refund monies posted back on the 9th April it's now the 4th may called customer service as I had no response from an email and was told well I am only on the 18th working day what a joke

I returned an item a month ago and I still didn't get refund. BHS customer service don't reply to my emails and don't answer for calls. Maybe they are not exist at all?? poor customer care..I do not buy again from BHS.

I bought a cutlery set for a wedding gift. It was delivered on time but was absolutely filthy both inside and out (I couldn't wipe the dirt off with a damp cloth). I took it to the nearest store and even they were taken aback at the condition. I was invited to leave a review so I did - no offensive terms were used, I just said it was disappointing that items were allowed to be sent out in that condition. They said they would not publish it!!!!!!!

have been waiting on a refund from this company a month now. am severly disabled and find it hard to hold phone. am disgusted with this company.

bow tie was missing from my order, nobody has got back to me about this. do not order from.

BHS browsed the selection of couriers in the UK, and decided that Yodel were the best, probably due to their fantastic track record. I have waited in for 3 days for Yodel to pick up a wedding return (each day was arranged with BHS). No one turned up on any of the days. It has now got to the point where BHS can't even contact Yodel. BHS do not seem concerned and are refusing to allow me to return the item any other way.

Ordered a bed in January and subsequently had a chair reupholstered to match. Two months later received phone call to say bed was out of stock. Still advertised on website with 7 day delivery!!!!!! BHS not interested that I am now £120 out of pocket. Rubbish customer service and attitude. Phoned for phone number of Head Office to make a complaint only to find they had given me the wrong number.

In October last year I purchased a pair of black chelsea boots and recently found that the one boot had disintegrated on the heel and soul of one of the boots. I returned to BHS Solihull and was advised that this was normal wear and tear, the fact that the other boot was in perfect condition, implied that I obviously walked heavier on one foot rather than the other and to take the boots to the cobblers!!!! The most upsetting part of this is the attitude of the staff and managers who without saying anything imply I'm a liar, and trying it on, their lack of professionalism, total indifference to their customer is unbelievable, never in any other shop would you experience this kind of attitude and they obviously have no idea of the impact of how it affects your perception of the store and whether you would wish to continue to use the branch. Shame on them, further training in customer care is definitely required because the lack of it is the reason why customers would never return to this shop again.

All good really, no problems!

Went to meadow hall in sheffield and fancied a bite to eat. Went into the BHS cafe and brought some soup and drinks. I had a number plack on my tray and the young lad must of had his eyes painted on as he wasn't going to charge me if i didn't say anything, i wish i never now! the soup come and it was warm, i expect food to be boiling hot. I went back and asked it to be warmed up and they apologised as they should and took it back. It come back in a right state, the soup had splashed everywhere, i mean talk about not cleaning it up and making it look brand new. I told them to take it back again, they told me they had no more soup so they gave me a refund for it and a £5.00 gift card. I thought that was nice of them. I later that night sent a complaint about the lack of training and customer service i was given and yet still to hear nothing back. I'm seriously not happy. What happened to customers rights? they keep telling me that i can send my complain further so i do but yet i still hear nothing. Never again will i buy from any BHS.

I placed an order on 15th March to be delivered in stored by 20th March for a wedding dress and cravat. On the 20th I received an email saying that the wedding dress couldn’t be dispatched as it was currently out of stock, when I placed the order it was so why did they sell it to someone else, but the cravat was on its way. I waited all day for an email to say it had arrived but nothing came so I went in store to speak to see if it was there. I waited for 15 mins with no one in sight to help me, eventually a lady came over and said I had to wait for a phone call to tell me it had arrived. On the 23th I was tired of waiting so I logged a complaint, I got a reply on the 25th apologising and saying that someone will be in touch shortly to tell me what’s going on. 26th at 17:30 I received a phone call saying they were having issues with deliveries and they would ring me in the morning to tell me if my order had arrived i then received an email at 12:00 on the 27th saying thank you for your return we have refunded you. I went in store again, they rang head office and found out that I had been refunded as the item was logged as missing and that I would have to re-order the cravat, which is now out of stock so I can’t place another order. Absolutely useless, waste of time, joke of a company.

Wouldn't give 10% student discount on luggage in store (Birmingham) but can use student discount on same luggage item online! Poor customer service and might as well have said 'Computer says No'.... I suggest basic customer service training could help Mr BHS?

And then didn't do anything about it. Chased them for days and couldn't get anywhere. Terrible service. Terrible staff. I'm still at home with second hand sofas

I was shopping in the Hanley, Stoke on Trent store yesterday and wished to purchase towels and 2 table lights. One light was marked "reduced from £50 to £35" but under the label was the previous price of £40 and there were 2 identical lights also at £40. Further the main notice indicated that all items in the fixture were reduced by 30%. Checkout would only reduce the "£40" lights to £35 as the price "had been increased" prior to the sale but "We must have missed those two". I left without making a purchase and vowed I would never enter a BHS store again. Resulting in BHS losing a £150 sale. The staff were uncaring and the checkout "lady" merely stated "We can sell them to somebody else" and would not listen to me!