BHS 

Huge signs all over the front page of the BHS website saying 20% opff all orders both in store and online. So I search for 'microwave' and buy a microwave. However, 20% discount not applied at checkout. I email a query and am told that I actually bought from BHS Direct, which is different, and the 20% does not apply. There was absolutely no indication that I was buying from anywhere other than BHS. This is appalling.

I found the restaurant in Oxford Street very unorganised and food bad sprouts and peas like bullets .when we got the hot drinks area no cups so bought a cold drink and to get cutlery and no knives. Staff running around like headless chickens and not all wearing gloves so not very health and hygiene trained
Would not recommend a meal here

BHS take far to long for home/store delivery via click and collect. Have waited a week so far, despite delivery being promised by two days ago at the latest! When you contact customer services by email to chase, they say they will be back to you in 72 hours!! Can see this old established high street chain going to same way as Woolies very soon. Buck up BHS or give up!

Ordered a few things on line now , I find the length of delivery to store far too long , it's always been a week .i have never received an email to say it's in store I always find out through logging in my account .

Rude attitude from Staff member in BHS in St Albans this afternoon in the lighting department. Had to approach a staff member who hurried off after exclaiming someone would come over to help in a minute, we were going to be purchasing large light fixtures. We were left waiting and waiting...and waiting some more. We were spoken to rudely and appallingly when we inquired if someone was actually coming to assist my mum. Very bad attitude from staff member who looked irritated beyond belief, even though she was the staff member who had promised us assistance 10 minutes ago and left us waiting.

Left immediately.

Appalling service, have sent complaint and highly disappointed. Will take custom elsewhere.

Ordered a kitchen bench from bhs, invoice and receipt received instantly informing me that it would be available for delivery from the end of september and I would be contacted. Arrived at the 1st October and still no contact so I called their customer service number. After a long wait I am informed that my bench is ready for delivery and I should ring the delivery company to arrange a date, when I asked how long it had been ready she said "a couple of days" and didn't know why they hadn't contacted me.

I phone the delivery company and they inform me that the bench had been ready since the first week of September, which the customer services lady would have seen on her screen so lied about the period it had been sat in the warehouse, but the didn't have a number for me so didn't call! I then had to wait a further 2 weeks for delivery. No apology.

I email customer services with my complaint about lack of contact and am told abruptly that it's my fault I probably didn't check my emails properly.

I reply telling them that the delivery team admitted to not contacting me so it wasn't my fault for not checking my email.No reply.

Bench arrives and is nothing like the picture on the website so I email to arrange a return and am told that I can't have the £35 delivery charge refunded as it's not faulty. I argue about the fact that the delivery service was poor and not worth the £35 so surely due to the rubbish service (delivery and customer) it would be a nice gesture on their part to refund it to apologise for all the hassle and time I have spent chasing them. I am told that it's the rules and basically isn't their fault so tough luck.
I am still waiting for them to arrange collection, no doubt they'll ignore me until I am past the refund date so they don't have to collect the bench or give me my money back!
I am furious at their lack of customer care and how little they value repeat custom. I will not be shopping with BHS again.

I love BHS Lighting and Homeware they have some really lovely pieces. However, I am seriously considering NEVER USING THEM AGAIN!

Right Here goes:

1) Ordered lamps, one of the shades was damaged (Ok these things happen) no apology just we can order another which will be with you in 6 weeks, a long time but OK. The lampshade came directly from China with all the metal inside scratched and scraped, I just put up with this as it couldn't be seen when the shade was actually on..but clearly wasn't properly checked.

2) Ordered 2 Lanterns from the HW range, the large one arrived broken due to poor packaging (Yet another call and 30 min wait on the phone) The only way they could do it was to PAY for another and send the other back, OK fair enough...That arrived and GUESS WHAT..broken in exactly the same place. Let's TRY AGAIN..You need to order another one and send the others back, this time to Store so it could be checked. Paid (a total of three lanterns) so far...No phonecall a week later and turns out the third lantern hadn't even been dispatched to store! Now I was angry...Instead I drove a 15 mile trip to a store which had them and just returned them all and purchased yet ANOTHER one!

3) Ordered a Three Piece Suite, 2 chairs and a Footstool from BHSFUNITURE delivery was a bit slow, but when it arrived the Footstool had the lid completely broken off of it, the delivery drivers were helpful and took photo's and set wheels in motion for a new one. Someone from BHS phoned and didn't even apologise and just said we'll have to order it again and its made to order so will take 4-6 weeks. RUDE & UNHELPFUL YET AGAIN costing me money in calls!

4) THE LAST STRAW Ordered 2 candles and 2 Reed Diffusers in SILVER, Guess What! Received them in GOLD! Another 2 Phonecalls later and PAYING again for the order (Because they can't send out others and do the collection at the same time like Next) The second arrived the next day HOWEVER, they were GOLD again, so currently I have spent £62 on items I didn't even order...The laugh was I was told I had to place another order and they would speak to the warehouse! I don't think so!

The Customer service and logistics of this company need sorting ASAP I have spent a large sum of money on Lamps, Sofa, chairs and Accessories and 90% of the time the order is broken, incorrect or there's another issue, as for refunds - They take forever too and have to be chased meaning more 30 minute waits on the phone costing yet MORE MONEY!

Tired and stressed and BHS have lost my custom!

I placed an order online on Friday with the £2.95 express store delivery for Saturday delivery (next day). On Monday I went to collect to find the item had not been delivered to the store. On waiting half an hour I was finally told the item was not at their store but had been delivered to a completely different store. They told me to come back tomorrow (Tuesday) and the item would be there. So I paid £2.95 to go to their store and 4 days later I can collect......! What on earth is the point of express delivery.....? I could have had it delivered to home for free and received it on Tuesday/Wednesday BUT I needed it for latest Monday so paid the extra to guarantee it would be in store. I won't be using BHS online again and would advise people not to pay for the express delivery as there is really nothing express about it!!!! Particularly annoying as my electricians will no longer be on site to fit the item, if and when I get it.

I recently visited BHS at the Metro Centre Gateshead to return a product that had been bought as a wedding present for my son.
I did not have a receipt as it WAS A GIFT.
The staff on this counter were most UNHELPFUL.
I asked if I could have a credit voucher until my son and his wife decided what they needed for there home after there honeymoon,but was told NO EXCHANGE ONLY.
The product had not been reduced it was £50
I ended up buying good for myself that I did not really need, just in case it was reduced before my son returned from his honeymoon.
THE STAFF at this store are all SOUR FACED and unhelpful.
What would have been the problem of issuing a credit note.
By doing this to me I will be taking my business elsewhere from now on.

I purchased Brown loafers (shoes) from the Croydon store as I liked the style. I didn't wear them immediately and only stared wearing them 7-8 months later.

Once I started to wear them I noted that the sole had thread like strands peeling away from the heel itself. Within 4 weeks the sole had wore away very badly. I wrote to customer services stating the issue, clearly the soles were made of a soft low quality material. I took pictures to show that the shoes still looked new from above, as did the front of the sole.

Customer services refused to deal with the issue stating that they were over 6 months old, despite showing them pictures and the condition of the shoes.

I have never had shoes last a month before........

Rubbish customer service, cheap quality products. Its better to avoid the store.

I purchased Brown loafers (shoes) from the Croydon store as I liked the style. I didn't wear them immediately and only stared wearing them 7-8 months later.

Once I started to wear them I noted that the sole had thread like strands peeling away from the heel itself. Within 4 weeks the sole had wore away very badly. I wrote to customer services stating the issue, clearly the soles were made of a soft low quality material. I took pictures to show that the shoes still looked new from above, as did the front of the sole.

Customer services refused to deal with the issue stating that they were over 6 months old, despite showing them pictures and the condition of the shoes.

I have never had shoes last a month before........

Rubbish customer service, cheap quality products. Its better to avoid the store.

Went for dinner in the cafe not many options available. The food that was available the accompaniments were not. The staff said they had not recieved enough of these food items. Staff said in an unhelpful way that it's not their fault there isn't enough of these things they were really unhelpful and I felt dissatisfied with the whole experience. It's been like this on a few occasions!!

BHS HASTINGS on Saturday my mum brought some clothes in the shop with her debit card and went to the next shop to find she had left her card at the till of bhs within
half an hour going back to the,store they had cut up mums card and called the back to declare lost.Meaning my mum had nothing and no Id to prove who she is to get money in the bank.The bank was shocked that bhs had does this as I think a disgusting policy.Especially within half an hour of just leaving the card there.No other store has this policy.

I buy a lot online, mainly clothes. always good quality and deliveries are on time.

I wrote a complaint about bhs in St Enocks Glasgow about them putting up prices of cropped trousers on the day of the sale then refusing to take the 30% off that the ticket when it said on the ticket. All I got back from customer services was all the shops have different prices. What a load of rubbish we were in the store 2 days before when they were £12 then they ripped price off and put £14 on them they said they were a trial store. Has anyone else heard this about BHS in St Enocks centre in Glasgow.

BHS think they're slick with their window POS it' actually got me further n beyond annoyed.. Got a mixed black child with her NATURAL CUTE AFRO. Smiling wearing a messy hair tshirt WAIT!!! WHAT THAT ABOUT SERIOUSLY.!!!.. I ain't into these subliminary messages nor am I appreciatitive of the notion of having natural non manipulated styled to the finest being deemed as messy.. N imagine they have a white girl in a princess crown top.. I didn't even take time analysis that display as it was clear the message they wanted to portray.. And Shame on the parent who allowed such subliminal stereotype of discriminatory behaviour from BHS in the use of their child..I for one wouldn't allow that

The worst customer service I've ever experienced in London.
Absolutely the whole first floor on the Oxford street store is full of arrogant and rude staff.
Stay away from there!

We have recently moved house and purchased most of our lighting on the internet.

The lights have just been fitted and I couldn't be more pleased. Especially the Titus pendant which looks fantastic.

I now have BHS lights throughout my house - I am more pleased with them in the flesh than on line.

Purchased in their sale - they arrived promptly - and I was kept informed of delivery status throughout - I can't fault the service value for money and quality of the goods I received.

Was told over six months ago I would get a replacement lamp shade for the one delivered with glue on. Still waiting. Cannot get through on phone and ignored my message to customer service.

Waited a week for my order to be despatched. Courier left a card while I was in. Phoned up to get an annoying answering machine with no option to speak to a human being to rearrange delivery. No details on local depot collection point. I rearranged delivery to my neighbour but it was delivered to my address, thankfully I was in. Returned some items to store to be told there is a limit to the number of items I can return and that I would need to arrange a courier uplift. What a joke.