BHS 

I ordered 4 items online with BHS for delivery to my Sister-In-Law in the UK (ordered from Canada) but was sent an email the next day advising that the order had been cancelled. Subsequently, I decided to order on the Debenhams website which obviously took more time to choose some gifts.

I was then advised by my Sister-In-Law that she received two parcels; the first from BHS and the second from Denbenhams and it was then that I realised that my original order with BHS had not been cancelled at all. After following up with them they stipulated that only one item was, in fact, cancelled and the other three items were delivered. When I challenged them and copied and pasted their original email confirming my order had been cancelled failing to detail any items just a blanket email, they suggested that I send back the items that had been delivered and refused to credit any of the items. I further explained that I live in Canada and had to take the extra time to re-order from another website but they were not interested and simply suggested I return the goods they delivered - so ask my Sister-In-Law to return her Christmas gifts to allow me to get a refund.

Honestly, Merry Xmas from Canada and I will never order from your website again!!!!!

Ordered online asked which store so they could check stock, Wakefield was showing stock so I placed the order and paid, it turns out after paying its not "click and collect" but click and wait thoroughly misleading and will never use BHS again as still no refund and it looks like they're going to make it difficult to get one.

I had armful of clothes on 28th Dec and couldn't try them on because apparently changing rooms close at 3 pm. I went to roman instead who were lovely and I spent £160 so bhs lost out big time on my sale.

BHS delivered all of my Christmas orders very well!
Wrapped so well and a very quick delivery.
They often have great offers and products.
I would recommend BHS especially its online shopping.

Had a problem with delivery last Christmas. I should have known better but placed an order online this year for delivery to the store. The order was placed on 12th December and it specifically said that this would be in store on 18th December. It is now 22nd December. I was promised it would be in store today but am still waiting. I will never, ever shop or order again from BHS. Have ordered from many other companies this Christmas with no problems.

Staff were visibly laughing at my mother and were extremely rude to her. Even the manager was snappy & joined in on the sniggering. Disgusting customer service!!! Left my vulnerable mother in an awful state.

Will never stop in bhs again & will warn others of their rude staff!!

Minus One for your services after sales. If you want to more then please either call me or write to me.
My problem is not yet resolved as it over 21 days now.
How would you feel when someone is in trouble and you are ignoring them.

My No. is 07402467109

Lakeside store 16th Dec 2015. I asked store manager bunny a slightly unusual question where she stopped what she was doing to look into it. Meanwhile I asked Verity a question where she stopped what she was doing to find a solution. Both very professional and polite. Was happy with the outcome of my 2 questions and brought a jumper as it was the only thing I could think of doing to give something back to a well run store.

I recently visited Wakefield store, I asked an assistant about an item I needed of schoolwear , she basically dismissed me with " there all out what we've got" and carried on putting stock out, which seemed much more important, I then approached the till, a different member of staff didn't acknowledge me, no smile , nothing, basically looked completely fed up, i wont be shopping there again

All the previous reviews I totally agree with 100%. Seriously, the staff in this store are most unhelpful. My wife went in to purchase a coat, it was too much trouble for the sales assistant to check stock of an item. She was tutting, which I find rude. Not only that the lights were switched of at the counter even though other customers were in store, the staff were more interested in getting the customers out. This is clearly a Health and Safety issue. When I pointed this out, he just didn't bother acknowledging me. Carry on like this and it won't be long before BHS close for good!!

Recently had something saved in Lowestoft store for collection in period of Black Friday. When we collected item it had a 30% reduction tag attached but when checking receipt after purchase had only received 10 % discount. Staff made us feel as though they thought that we were not telling the truth and did nothing to check for the 30% reduction tags at the till. We had also intended to purchase circa £110 more worth of goods but walked out of store after the treatment we had received and went to another store for similar items. They lost a sale of about £100 because they were no willing to give an extra £5 in discount. Not good business I think.

The year is 2015 BHS! Not 1915!
Your online ordering and payment site is a shambles and needs to be sorted out and made user friendly.
Had I read your online reviews before ordering I would have moved on immediately to another retailer!
It would appear from your reviews that you have a 'Major' problem with customer service and indeed quality of service. This is a sad indictment on a once trusted and respected company and unless someone gets a grip of your organisation then it is not going to survive.
There is plenty of competition out there and I for one will be using it from now on along with many others looking at your reviews.
'Is anybody actually 'REVIEWING' the reviews'??
My experience with your online site was frustrating, time consuming and it was not fit for purpose to put it politely, however the icing on the cake was not having the option of a greeting card to send with the Christmas gifts I had ordered!! 'ABSURD'!!
Merry Christmas for 2015 BHS, you might not be around for 2016.

I ordered an item instore to then click and collect. I was made to pay when ordering the item. No problems so far.........When collecting the items i noticed that the package was very small. Before leaving the store i questioned this item with BHS. And i was right, an item was missing. I was told that there was nothing that they could do and tbh they didnt seem to care. they just said ask customer service. Well they are as useless as the staff in the store. Has taken months and nothing..... i was charged for the item and have receipts and bank statements to back this up. yet they as they havnt and that there is nothing they can do.

BHS are the worse company i have ever used. Will NEVER been using them again.

Poor customer service!!!!!!!!!

I placed an order with, recieved damaged, so waited got refund as they couldn't replace.
Placed a new order, they stated it was refused but I stated in all day and nothing. Rang them they said courier ran out of time and will be delivered next day. Next day looked at tracking stated returned to sender. I rang them and completely useless could tell me what was happening two days later still waiting git a reply. No manager call back or anything. Just telling me to wait for delivery. Stay away I should of learnt from the first order.

Today I attempted to phone Elmsleigh Centre, Staines BHS Customer Service to enquire if I left my Visa Card behind after shopping on Sunday in their store. After 10 minutes on the phone a young lad I think he said his name was Liam hung up on me when I was in the middle of explaining to him what had happened. I attempted to make another two calls to the store, each time holding on for nearly 10 minutes, no one picking up the call. BHS you urgently need to sort your Customer Care Section out as its a fiasco.

I was refunded £23 when it was supposed to be £160 I then have to wait 20 minutes on hold to talk with there customer service and explain I've been refunded too little too less. They then say I'll be refunded the rest of the amount in 3-5 days. Its now been 7 days and still no refund. I don't want to go any more over my mobile contract by calling them any more than I already have. Does any one know an email address to them? As I can only find bhs direct and they say " your contacting the wrong place " oops. Overall not happy with this service

I used to shop in the Montague Street, Worthing branch all the time. Not any more. Just one bad experience can put people off!
"Emma" - who was old enough to know better - not only leant across me to talk to her colleague who was trying to serve me - she also stood on my foot (no apology, of course), shouted in my ear and instead of speaking to me directly, spoke through her colleague to say they didnt accept a voucher I had passed over to pay with.

I happened to know they DID accept these vouchers and when this Emma person left to ask someone with more brains than herself, I told the young assistant. She then came back and shouted to her colleague (I was going bit deaf at this point!) that they apparantly DID accept those vouchers.

Unfortunately she also had rather bad hygiene issues. I thought BHS had better employment standards I have to admit. But seeing these reviews on here - they will soon have no customers left!!

Have been shopping at this store for years now.
In my recent visit, when I had 10+ items in my basket the young male staff showed faces and made comment "Thats a lot of item".

Seriously ???!

As a business BHS would like to sell more items I believe. The management better ask the staff on how to treat customers before they train them on anything else. It's a shame that such a nice place will not be my place of choice anymore to shop.

We had an extension built recently which included a new kitchen. We had contract quality vynil tiles laid and subsequently purchased 4 kitchen bar stools. The stools look fab and are very comfortable but after a while we began to notice a scuffing of the tiles where the tbar stools sat. There is nothing else sitting on the floor other than a waste bin which has not caused any problems. Upon examination the culprit was identified as a white hard plastic ring fitted to the underside of the stools.! The stools have also scored my granite work top where I had placed the stools when cleaning the floor. I took the matter up with BHS Furniture and their response has been that the manufacturer claims the stools are fine but not comparable with the floor. BHS went on to say that before purchasing the stools I should have consulted with the tile retailer to establish if the stools would be suitable for the flooring. Ridiculous! Kitchen stools on heavy duty flooring DUH! They also said we should have fitted protective pads to the base of the stools or sat the stools on a rug. Well if we had known they would have caused a problem we could have made an objective decision which would have resulted in buy alternative seating.

My husband and I are pensioners and to replace the flooring will cost around £1,500, money we just don't have. We are left with no alternative but to take BHS to court which is very distressing for us.

Buyer beware, if anything goes wrong with your purchase this organisation does not want to know. Finally if you do have an issue put your complaint in writing and send recorded delivery to the head of customer services, until I did this they failed to respond at all and ignored my complaint .

I order a table lamp for delivery to my nearest store which is about 15 miles away. Two weeks later I phoned the store to see if the order had come in only to discover that the item had got lost in the system. No apology or explanation I was informed that they were going to do a refund.

Marks and Spencer and John Lewis have nothing to fear from this rabble.