BHS 

Recently bought 3 lights in their sale, delivered two of them and the third has never turned up, I have now phoned them three times, each time a different excuse, blaming the courier etc. I explained that the packing delivery notice clearly stated the item was not in stock and therefore not delivered and I now want a refund! This is on the third call and guy on the phone confirms I will be refunded for the light and the express delivery, over a week later still not had a refund, also asked for email confirmation, still nothing! Truly shocking customer service and the fact that they have taken my money and still not returned it no wonder they are going bust! Absolute joke, now going to have to seek some form of compensation through credit card company! Don't waste your time or money on BHS direct.

My husband bought an off the shelf pair of jeans 34 waist, they kept falling down and looked ridiculous, reason: they are a full 38 inches around the waist. If you want to contact them it's 13p per minute plus connection charge which from info gleaned on Internet makes it around 20p per minute. :-( not happy.

Obviously had some sort of good memory of BHS being a reputable company. Don't know why... but anyway - ordered about £150 of mixed bits and pieces from them last weekend, and paid £3.99 for delivery on a certain day so I wouldn't have to take extra time off work.
1 of 3 packages turn up (using the dreaded bl00dy Yodel) at 5.30pm on the day I chose...

Not impressed.

Cue customer service guy feigning surprise and not being sure what to suggest. Then saying, oh well obviously we'll look in to refunding the 3.99 delivery fee, as if that could even touch what it's cost me in lost pay....
"Well, it was received as one consignment by Yodel - they then scanned it as 3 different packages". "Yeah but it was specifically meant to ALL be delivered today". "Don't know what to say, I'm afraid - that's all Yodel's doing unfortunately"....

NO responsibility for completely letting down a customer.
Not in the SLIGHTEST bit bothered about trying to do something to maintain or restore their reputation.
Not at all bothered that I may now have to wait in and take another day off work for a delivery that may be "any time between 7am and 9pm".

I honestly thought he was kidding when he told me that delivery window! So I have to wake up at 6 and then stay in doors all day until late evening?? Thanks for nothing you utter bunch of w***ers.

Had a problem with a delivery which didn't take place. Emailed their customer care team no response.
Only way to get hold of the customer services is through Facebook. They respond within the hour.
Constant chasing, do not care about their customers. I will not be using them again!!! I'd rather pay more for items and get a better service.

I ordered 2 wedding dresses from BHS. They came promptly, were nicely packaged. Both dresses were as described on the website and both were good quality and were made of nice fabric, had good detailing etc. Unfortunately they didn't fit me, so I decided to return. In terms of the quality of the product I would give 5 stars, even though they didn't fit as this is always the risk with buying something on-line. What let BHS down in this case was the returns options. BHS describe this as free and easy. It is free but I wouldn't describe it as easy. To return wedding dresses you have to use BHS courier, Yodel. You cannot post it back with anyone else or drop the dresses off anywhere e.g. at a Yodel depot. It is quite easy to arrange the collection, however the courier will collect any time between 7am - 9pm from a home address and 7am - 7pm from a work address, they don't give any more specific times and cant ring you when they are on their way or arrive as the drivers are not given phones. As I work full time, but my office is not open at those times, this made arranging the collection quite difficult. We had one failed collection and got a card through the door with very little information on it and it was difficult to track what was happening. You also only have 14 days from receiving the dresses to get them collected, which can go by very quickly. My partner ended up taking time off work to make sure someone was in to get them collected. I just say this as a word of warning, if you are going to order wedding dresses from BHS, I would make sure you know you have free days in the couple of weeks after, or have someone who could be available all day to get them collected before ordering.

Very misleading from BHS about returns. On the receipt it says you have 45 days to return but when I returned a coat that was in the sale I was told its exchange only, you can't even get a credit note. The sales person pointed out a couple of notices about this one was hidden behind something else. I asked the sales person if this includes items that have a percentage off and yes it includes even 10% items. Looking round the store to try and find something to exchange for there were very few items without any percentage discount, very sneaky BHS. I will be avoiding this very sneaky and underhand store.

Another disappointing experience when ordering by click and collect. I ordered the Lila Sputnik ceiling light to Watford, drove from Luton to be told it was the wrong size, they called St Albans and they had 1 in stock so I went to collect, then to be told it was also the wrong size and it clearly stated on my order form the size that was ordered. Next experience was 2 Costa table lamps, again I went to Watford and only 1 was delivered. I will never use the click and collect service again.

I visited Swansea store today and was infuriated by their misleading signage. I chose two items from a rail that had a large sign indicating 25% discount. When I was queuing to pay, a shopper before me put a jumper onto the counter but was told it was not discounted. The same experience then happened to me. I was told that the discount was "selected lines only". I re-looked at the signs and this was stated - in miniscule print. But why put these signs on rails of clothes that are not discounted? Just put them on the discounted stuff! A sneaky, underhand, misleading practice.

I ordered a floor lamp through click and collect.BHS sent an email telling me item ready to be picked up from the Peterborough store.
I made a special journey to pick this up.
When I got to the store there was only the lampshade which they would not let me take without the lamp.
Ive emailed customer services in which Im still waiting for them to respond.

Don't bother trying to buy any clothes from here if you're a size 10 or 12. I've been trying to buy size 10 regular length jeans since November last year but there are NEVER any in stock. I emailed customer services to ask if there was a waiting list I could join but didn't even get a reply.

Their customer service is shocking. Only part of my lighting order was sent.

And I was told the other part was out of stock.

Yet days later it is still being sold online.

When I contact BHS customer service for help, their response is unhelpful and vague. I don't know how to escalate this higher. Doubt I will bother online shopping with them again.

Bought photo with frame in store, packed, Unpacked at home and it was damaged. Spent hours, and days trying to take pictures, upload, negotiate with them as nearest store it too far from me.
They offered 20% refund ( this is for top two corners of the frame badly split which makes them hanging impossible).
After many tel calls and e-mails they agreed to pay 50% and I can not get the money on my account since.
This is for a 18 pounds purchase!!!
so disgraceful .
DO NOT SUPPORT THE RETAILER WHO DOES NOT GIVE A .....T ABOUT YOU! THINK BEFORE BUYING AND SPENDING MONEY IN THE STORE WHO DOES NOT CARE ABOUT YOU BUT ONLY HOW TO GET YOUR LAST PENNIES.

I'm very disappointed at the courier that BHS is using, my order never arrived, Yodel kept on saying that they had problems entering the premises, however all other couriers perfectly manage to deliver there on a daily basis. BHS customer service weren't very keen to help me either, saying that it's not their decision as to what courier they are using.

Bought 2 Snuggledown pillows in Widnes store on Saturday. Unpacked one when we got home and saw that the shaping was quite extreme. Both my wife and I are in our 60's and suffer from neck and shoulder pain and realised that they would be unsuitable. Pillow was put back in sealed bag immediately, the other was never opened. Checked receipt today to discover that BHS will not accept returns. Now stuck with 2 pillows brand new and unused. It would help if there were assistants in the store to help when purchasing non returnable items so that the correct choice could be made. This store is virtually self service and only staff available are there to take your payment. Says it all really about Bhs' attitude to "customer service".

Update: Contacted cs and they couldnt have been better. Werent able to accept returns to store but told me to send items back to cs. Ok it cost me a couple of quid but I received a full refund without delay. So fair do's they have acted with good grace and common sense. Will be carefull in the future though when buying non returnable goods. Lesson learnt.

I am 54 years old so have plenty of experience with shopping and retailers. Anyway I purchased an item in the so-called sales from BHS in Widnes. There was an issue and I attempted to contact the company, no chance. Their after sales service is non existent and in fact to use the word service is incorrect. I will never ever shop at any BHS store again. There are plenty of retailers out there which is where I intend to take my business in future. Awful company, I have had to give one star but in reality it's minus.

We called into Hastings store today, Sunday 17th Jan 2016, after buying various bits we decided to have lunch in the restaurant. We noticed as did quite a few customers, it was rather cold in the restaurant. The girls behind the counter explained the heating was not working(very cold outside today, Hastings first snowfall of the year) The girls were very helpful, service was great, but they were frozen. We chose our lunch, was lovely, sitting in coats and gloves. Sadly the cold air soon turned our fish and chip Sunday treat cold, we didn't complain to girls because they were really trying their best, I know a few people did complain, we finished most of our lunch, but it was spoilt by getting cold. We use this store quite regularly , and until the heating is resolved we cannot waste money on food that soon gets cold. We were tempted to buy the staff some gloves but thought maybe health and safety would not allow. Marian and Frank Wright.

I went to Oxford street store to collect an item, after travelled one hour to get there,upon arrival there was no one at the tills, When finally a member of staff arrived she asked if I just wanted to pay for my item and I replied: No I also want to collect an item, So there she went and got my item I signed for it, then she turned and said that she would not take the payment for the 2 items I had because there was 2 customers waiting behind me and that I should go and find another till, And I insisted that I was already there if she could take there payment, And she replied No I'm not serving you, There was another member of staff behind the till and other members of staff on the shop floor, Even though Despite me being 6 Months pregnant and had my 16 Month old with me, I had to find another till queue up again to pay for my items. Definitely no coming back here, Extremely rude Staff Customer service 0.

I was overcharged on a reduced item - sales person entered one higher priced item twice and ignored the lesser priced item. When asked to sort it, first I was accused of having more than one of these items, then proven this was not the case, told that I had paid for 6 items so what was my problem ! Eventually, she acknowledged she had made a mistake, took me to another counter where they proceeded to spend their time chatting and joking, totally ignoring me. When they eventually stopped, the refund person asked me what I wanted, to which I responded "I want to be charged the right amount for my items." She said I was being rude, that I shouldn't speak to her in that way, whilst I kept on asking to just be given my refund. Her tone and behaviour was one intent on drawing me into an argument. Really unimpressed with the service. She carried on for some time, and eventually took out the refund of £1.20, demanding that I sign, give my name and put my postcode. I signed, refused to give my postcode, took my receipt and walked away, to the personnel calling me 'nasty'. Maybe train your staff to have customer service skills and also to trust that a Maths teacher will likely be able to tell when you try to charge them more. This was at the Brighton Churchill Square branch.

Very bad experience shopping with BHS. Ordered a scarf and hat set online before Christmas, but only the scarf was delivered. I wasn't informed about this and didn't find out until I opened the packaging. This led to 4 hours of phone calls on Christmas Eve and having to go out shopping to buy a new present. BHS agreed to refund travel expenses only. Expected more compensation from them given the inconvenience they caused but they have refused. Won't be buying from them again.

Purchased a pair of men's slippers which were handed over to me without any form of packaging!

Upon enquiring, I was told that unless I paid 5p for a carrier bag that was how I would have to receive them!

Goodbye Bhs