Big Motoring World Reviews 

Excellent help great staff all around but a special mention to Omar for the amazing experience and support from him . Helped in all ways possible very approachable and made it all a lot easier :)

They lied on their part exchange valuation. They said my car was worth £25640 in showroom condition. It was IN a show room two weeks ago. It is in PERFECT condition. After I schlepped all the way over to the Wimbledon branch I was 1st offered £22000 after the salesman had fed the details into Webuyanycar.com then once someone had actually deigned to look at the car they came back with £23,500.
The car is faultless and you're a bunch of con artists. Their salesman's hapless excuse? "Everyone does it". Well I know not to bother with Big Motoring World any more. Strap line? "We're only as dishonest as everyone else". Great

Dear Big Motoring World After Sales Team,

After completing all the required checks and sending my findings to the After Sales Team as requested, I have received little to no response. More importantly, the severity of the issues I reported—particularly the condition of the brakes—does not appear to have been taken seriously.

The condition of the brakes is extremely concerning, and failing to address a serious safety issue such as this promptly is unacceptable. A vehicle’s braking system directly affects the safety of the driver, passengers and other road users, so I am extremely disappointed that this matter has been allowed to continue for so long.

It has now been almost six months since I purchased the car. On the day of collection, I raised several issues with the vehicle and was assured that they would be resolved promptly. Unfortunately, many of these issues remain outstanding despite my repeatedly chasing the After Sales Team for updates.

I feel that my concerns have been repeatedly overlooked, and this has left me without the vehicle I paid for in the condition I was promised. I am therefore asking for this matter to be treated as a priority and for the outstanding issues, particularly the brake-related safety concerns, to be resolved as soon as possible.

I would appreciate a clear response outlining what action will be taken and when I can expect these issues to be fully resolved.

I hope this can be dealt with promptly and satisfactorily so that I can safely enjoy the vehicle I paid for.

This place is hilarious — it’s like walking into a low-budget soft-porn set, except instead of anything remotely exciting, there are naff leather sofas, ageing iMacs pretending to be something they’re not, and salesmen sitting behind a see-through wall, laughing and chatting on their phones.

We walked in wanting to look at the cars in the lot because, frankly, we didn’t even know what car we wanted yet. A perfectly reasonable approach, you’d think.

Apparently not.

Before we were allowed anywhere near an actual car, the “salesman” sat us down and launched into a detailed explanation of PCP and HP finance. We hadn’t looked at a car. We hadn’t chosen a car. We barely knew what we were doing there. Yet somehow we were already discussing how we were going to pay for the mystery vehicle we hadn’t even seen. It was like being asked how you’re going to finance dinner before you’ve looked at the menu.

Then came the next masterpiece: we were shown the exact same website we’d already looked at before arriving, with the salesman helpfully reading the information on the screen out loud to us. Because apparently our ability to read had also been put through the finance approval process.

Eventually, they brought a car out for us to look at. As we walked towards it, we were once again asked how we intended to pay for it.

I genuinely thought I’d wandered onto the set of a sitcom.

We finally got to the car and, while we were looking around it, the salesman stood in the corner watching us. Not helping. Not answering questions. Just… observing. Like a security guard at an art gallery waiting for someone to steal a Picasso.

We then asked if we could simply walk around the lot and look at the other cars. After another impressive amount of waffle from the “salesman”, he eventually agreed.

This is possibly the most backwards way I’ve ever seen anyone attempt to sell a car.

Let people into the lot. Let them look around. If something catches their eye, they’ll ask questions. It’s really not complicated.

And while you’re at it, maybe replace the soft-porn furniture in reception. The combination of shiny leather sofas, see-through walls and men laughing on their phones is… quite the first impression.

I'd probably avoid this place - I don't hold much hope the cars are inspected like they say anyway. All the old lease cars end up here and they're pretty battered.

Not very happy with this company and the way they dont even bother getting back to me yet they are happy to take £40 a month insurance for 3 years that should cover any faults to my new car I have been in today big motoring world then sent away with a number then given another number then an email as that number is for some reason not working this week sent them an email on Monday and had no response what so ever !!
Very angry and disappointed with this insurance cover.

Big Motoring World....be very wary!!!
I showed interest in a car which they had on autotrader.co.uk and was looking at getting down to view and purchase. However, 2 days later I had a message to say the price had increased...by £1000.
Once they reel you in they try to get more out of you, hoping you'll cough up as its the car you're after....not this time!!

Morning guys I went in pijama and crocks to see some cars and trust me it’s shocking 😮 I buy a Mercedes in few hours😂😂! Amzing guys! amazing team and amzing cars 🥰🫡

I came into big motoring world thinking they were a very reputable dealer - at least that’s how they portrayed themselves - I bought a new golf GTI spending around 27 thousand pound outright and within the first week it was diagnosed with a major gearbox fault that required £1300 worth of repair in which their warranty covered less then half - my attempts to get into contact with big motoring world and the warranty were appalling and I was shunted from one to the other and it became a long tedious process - throughout this period I was left without my car for 2 weeks which impacted my ability to get to work and now even a month later they’re still “investigating” my case with little to no updates from big motoring world. The repairs took place at Volkswagen group who even criticised big motoring world for their poor customer care and their lack of vehicle care, the car came with empty brake fluid, low levels of oil and they did not even bother to wash the car before they handed the keys as they promised. I am now having to consider taking action by the country small courts proceeding as advised by my solicitor for the damages ensued from this garbage dealership, they will sell you a dream and shunt you out of their doors and after that they will forget about you, I would seriously urge all people reading this review to go instead to a main dealership as I have learnt now that this is common practice amongst most big motoring world dealerships

From the rime I first set foot on the bigmotorworld site I got the feeling that everyone was very personable, yet knowledgeable and professional. And so it was. Through reception, sales, finance and collections it made what could have been a complicated and confusing process to a quite pleasant experience and everyone played their part. I would certainly choose going to Enfield again, if needed.

Excellent service from Big Motoring World\! I recently bought a Suzuki Swift from them and the car is running absolutely perfectly\. The whole experience was smooth and professional, and the team provided excellent customer service\. Really happy with the car and the service I received\. Highly recommended\! ⭐⭐⭐⭐⭐

Great service from the Staff.

I wanted to purchase a car. I was advised to get everything arranged before having the car transferred to the dealership closest to me ready to purchase. After a few phones calls over the course of nearly a week and arranging everything (a friend was going to collect it and take it 300 miles north for me) they told me the price had gone up only when I was about the pay for it.

I cancelled the purchase, I was then called back 30 minutes later and told how to get it for the previous price. I followed his instructions which wasted another 30 minutes of my time as they couldn't change the price to the same one I enquired about a few times

Staff were helpful, resulting in a straightforward purchase. Second experience, will likely purchase again in future.

Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.

The whole process went like clockwork. From the advice about different cars with no pressurised sales. The information about after sales warranty and car body protection with yet again no pressured sales. The pickup was seamlessly and to top it off you can have refreshments throughout your visit.
Only one recommendation is for the sales team to inform the customer about the text for payment, as in this day and age fraud is on the up via texts.

The selling experience was great but the vehicle I purchased had obviously not been through a 200 point inspection. Within a week most systems on the car failed and then it lost its brakes luckily not causing an accident. The garage found over £3000 of urgent repairs including having no rear brake pad material and Big World have left me with the bill.

Very poor from Big Motoring World. Mum paid,£129 to move a car to this branch to view and the car had a terrible smell of cigarettes all of which was not disclosed on the advert of the car. Again the car had only one key and no V5 and this was also not disclosed on the advert. Felt it was money down the drain, as simple honest advertising could have prevented the expense. Both the branch and their head office wringed their hands and said nothing could be done about the money spent and refused to take responsibility for poor and misleading advertisement. This is not how a large company like this should be treating customers in this day and age. I bought my car from this company 4 years ago and this is why I had my family look to buy from them. The sales executive who we dealt with was very professional and helpful but the management handled this issue appallingly. Buyer Beware...

I genuinely cannot remember ever dealing with a company this frustrating or incompetent. I initially thought some of the one-star reviews for Big Motoring World seemed extreme. After our experience, I completely understand them.

My wife and I arranged to purchase a vehicle from their Norwich dealership despite living in South East London. We were offered a £129 transfer or told the vehicle could be reserved for us if we made the journey ourselves. We chose to drive three hours to Norwich with our toddler.

When we arrived, we eventually spoke to an advisor who disappeared into the manager’s office before returning to tell us that our supposedly reserved vehicle had been sold two hours earlier.

We had driven THREE HOURS specifically because we were told it would be reserved.

Already frustrated, we chose another vehicle they had on site. My wife test-drove it, everything seemed fine and we agreed to buy it.

Because our finance had already been approved for the car they had sold, amendments were needed. By around 5pm, we were told the finance company had closed and nothing could be done until the following day. We hadn’t planned an overnight trip and had our toddler with us, so Big Motoring World offered to cover a hotel.

We returned at 10am the next morning and, after yet more waiting and finance delays, finally left with the vehicle around 3-4pm.

Unfortunately, that was only the beginning.

On our FIRST drive home, we discovered multiple faults. The air-conditioning fans switched off above level two, one headlight didn’t work at all and the other was so dim it was practically useless, the window-lock button didn’t work and the brake pedal was squeaking.

We had owned the vehicle for a matter of HOURS.

We had also paid for an additional three-year extended warranty, only to be told that because the faults appeared within 48 hours, they were considered pre-existing and therefore Big Motoring World’s responsibility.

We contacted Big Motoring World and were told they would arrange diagnostics at an authorised garage near us. Days passed with nothing happening. We repeatedly called for updates and were repeatedly promised callbacks.

Those callbacks never came.

Eventually, after constantly chasing them, we got the vehicle booked into a garage. They found a problem with the air-conditioning blower motor and said further diagnostics were needed, but they couldn’t proceed without authorisation from Big Motoring World.

So once again, WE had to chase them.

When we called to explain that the garage needed authorisation, the attitude of the staff was appalling. Rather than showing any urgency, we were made to feel as though we were inconveniencing them by asking them to deal with faults on a vehicle they had just sold us.

It is now DAY TWO of our vehicle sitting in the garage. I called the garage again this morning and they are STILL waiting for Big Motoring World to authorise the work.

In summary:

* We drove three hours with our toddler for a reserved vehicle that they sold before we arrived.
* We unexpectedly had to stay overnight.
* Our replacement vehicle developed multiple faults within HOURS, including defective headlights.
* Our extended warranty couldn’t deal with them because they were considered pre-existing.
* We have spent days chasing Big Motoring World ourselves.
* We have repeatedly been promised callbacks that never happen.
* Our newly purchased vehicle is now sitting in a garage waiting for Big Motoring World to authorise further diagnostics.

The most frustrating part is that nothing seems to happen unless WE chase them.

We have already made complaints directly to Big Motoring World and given them the opportunity to put this right. Instead, we’re still chasing them while our newly purchased family vehicle sits in a garage.

Enough is enough. I am now taking this further with Trading Standards and The Motor Ombudsman, and I intend to send our full experience to BBC Watchdog.

Buying a new family car should have been exciting. Instead, it has become weeks of frustration, wasted time, broken promises and endless phone calls.

If you’re considering buying from Big Motoring World, please take the one-star reviews seriously.

I wish we had.

Funnily enough, after reporting the faults when we got home, we noticed a picture of our car on the front of the inspection sheet we were given with all our paperwork. The headlight was out in the photo. That sure does tell you the quality of their 200 point inspection they like to rave about.

Big Motoring World Wimbledon provided a great service.

Syed, the sales executive was very informative and explained every detail of the car and additional packages well.

Lucas, the handover advisor guided me through all the warranty details and set me up on the breakdown cover efficiently.

I'm excited to be driving the new car.

Before purchasing commitment difference and when you come to collect it was totally different.
After sales service is not worthit.