Big Motoring World Reviews 

From the outset, I need to explain, I really, really dislike buying a replacement car. Always have. The site in Peterborough is very smart and modern. Getting in is a bit of a challenge, walking through a high wire fenced tunnel! Ever person I had to speak to, I think it was 4, all very pleasant, and yes I did sign a deal.

Good service, staff very helpful and friendly. Good selection of cars.

I was apprehensive about going to buy a car and the process that involves. Honestly, I neededn’t have been. Big Motoring World is a spacious, welcoming, bright place, we were welcomed with a smile, no sales pressure. We were allowed to look at 3 floors worth of cars, take our time, do it at our own pace. When I got a bit overwhelmed, free milkshakes were available to get my sugar levels up again:) Once we decided, we were paired with Brooke, a lovely sales advisor, who was patient, explained everything clearly, accompanied us on a test drive and simply told us about everything that was on offer without pushing us to choose anything we didn’t want to. From the moment we arrived till the moment we drove away in out lovely car, we felt relaxed. The processes and handovers between staff work seamlessly. Well done Big Motoring World:)

The sales staff were rude one used the F word in front of me and my wife I spent 3 1/2 hours on day 1 mostly waiting day 2 I spent 2 1/2 hours the wrong car was presented to me at handover I would have left on day 1 if I didn't really love the car.

This experience does not even warrant a 1-star review, but unfortunately that was the lowest rating available.

I have just had what I can only describe as one of the most disappointing car-buying experiences I have ever encountered. I paid £99 to reserve a Cupra Born, fully intending to purchase the vehicle and drive it away that same day.

Before travelling to the dealership, I specifically asked the sales team if they could kindly make sure the vehicle could be fully charged, as I had a long journey planned immediately afterwards. I was assured this would be possible.

Upon arrival, however, none of the staff appeared to have any knowledge of the reservation. After waiting around 10–15 minutes, a sales representative eventually located the vehicle and brought it around for us to inspect.

Unfortunately, the vehicle was in an extremely poor condition. It had clearly not been cleaned or prepared prior to our arrival, despite us having specifically arranged to view and potentially purchase it. We also discovered several scratches that had not been disclosed in the online listing.

We were then told that we would have to wait approximately 30 minutes to test drive the vehicle, despite having informed the sales representative three days earlier that we would like to test drive it. We were instead offered an “unofficial” test drive around a nearby car park to “save time”, which was far from the experience I expected when purchasing a vehicle from a professional dealership.

Despite all of this, we took some time to consider the situation and decided to proceed with the purchase due to the vehicle’s competitive price and low mileage.

After completing several minutes of paperwork, we reached the payment stage. We had planned to pay partly by credit card and partly in cash. At this point, we were informed that payment by credit card was not possible — despite me having specifically asked about this when reserving the vehicle three days earlier and being told that it would be accepted.

This was ultimately the final straw, and we decided not to proceed with the purchase.

What makes the experience even more frustrating is that we have now wasted the fuel and time travelling approximately 240 miles on a round trip, based entirely on the information and assurances provided to us by the sales team beforehand. Had we been given accurate information from the outset, this unnecessary journey could have been avoided.

Overall, the entire experience was extremely disappointing. At no point did we feel valued as customers; instead, we were left with the impression that we were simply another transaction.

For a company selling vehicles at this level, I expected a much more professional, organised and customer-focused experience.

I would not recommend this branch to anyone based on my experience.

They seriously undervalued my car in the part exchange.

Great service from Liam, assisted at every stage to ensure satisfaction .
The transaction team (megan) was lovely and ensured everything was 100% and all areas covered very thorough with the fine details .
Thanks to Liam , Elise and Megan.
Great Team 👍
would highly recommend asking for these team members .

Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss.

Waiting time is something they’ve to improve on. I went for my viewing and test driving appointment and had to wait for about 2.5hours. The same repeated when I went to collect the car as well. It’s also difficult to get back to them through their customer care. They don’t accept credit card neither do they negotiate the price.

Overall, it was a positive experience

My mum needed a new car and she invited me with her to Big Motoring World Enfield to get one. Abu was our Sales Associate, and from the moment we sat with him he was so kind, professional and knowledgeable. He guided us to the perfect car for our family, and explained the processes very clearly. He was so good that we walked away with a new car that we wouldn’t have considered otherwise. Overall, really great service, would definitely recommend.

If you’re looking for a great advice, ask for Abu, he’s the best!

Visited the Norwich branch, chose a nice looking I4. Agreed the purchase subject to a small PX and two new tyres on the i4, as one was bold and a second was on the limit. Sales rep and the the manager said that the tyres had passed there inspection. He just kept repeating himself and wouldn’t look at the tyres himself. Clearly, there sales pitch of a full inspection pre sale is not worth the paper it’s written on. Their PX valuations is also an insult, repeated on other customer reviews. That said, I walked away and got a much better reception, value for money and professional service from Sytners BMW.

Arrived at opening time with no pre booked appointment, immediately it was clear that nothing would be too much trouble…

Welcomed and booked in within 5mins with and advisor called Bethan…whe was brilliant, good bloke, kept it light and fun, no hard sales pitch…

The aftercare/handover once I made my purchase, was then taken care of by the wonderful Kayleigh…

Kayleigh was sharp, well spoken in terms of keeping it quick and simple, everything was done in a flash, due to a slight cleaning delay Kayleigh then returned to get me, all resolved in minutes and Kayleigh was bright, polite and concise…impressive.

PLEASE READ BEFORE BUYING FROM BIG MOTORING WORLD LEEDS

Get an independent inspection. Do not rely solely on their vehicle report or how good a car looks on the forecourt.

We travelled from London to Leeds to collect a car after being told the finance was approved and we could test drive, inspect and take it away that day if happy.

At our 3pm appointment, nobody seemed to know we were coming and we waited around 30 minutes. We were then told by our salesperson Suhail that the lender was “unreliable” and we needed to wait another 24 hours. We contacted the lender ourselves and were told there was no 24-hour requirement.

The biggest concern came when we inspected the car. My husband has previous experience as a mechanic and identified apparent previous accident damage to the bumper that was not disclosed on the vehicle report. There was also dirt, hair and cobwebs inside the car.

We genuinely feel lucky we spotted this before buying. The car looked fine on the surface, but closer inspection told a very different story. Get an independent inspection before buying anything from this dealership.

We were initially told the car could be delivered to London free of charge, but after my husband began inspecting the vehicle, that changed abruptly and we were then told we would have to pay an additional £280.

When we were understandably frustrated after travelling all the way to Leeds, another member of staff told us to “go for lunch and enjoy Leeds”. Completely inappropriate.

We walked away from the car and honestly, we are glad we did. We feel we dodged a bullet.

Harry, the finance person we initially dealt with, was genuinely kind and helpful. This review is not directed at him personally. Unfortunately, our overall experience at the Leeds branch was completely different.

Check the history. Get an independent inspection. Look beyond the paintwork. Don't let a big dealership name replace your own due diligence.

We are leaving this review so the next person can make an informed decision.

I have had a hard few months my sister had a stroke 4 months ago and last monhth my brother died.
As the last car I bought from big mortoring world I liked "until it was stolen" I was aappy to go there again.
When I got home I realsied the key and there was only one is held together with sellotape I aimgine it could fall apart at any point. They refuse to replace the key for one that is not held together with sellotape So I have botifiec them I will escalltee to the Ombudsamsn. I was told by the salesman I could get a replacement key for £200 not so way more than that. I can not prove what I was told in order to make a saal but I certainc can show the key which actually rattles, I have just ordered a key from hte AA for £468

0 stars if it were an option,

Update on previous reviews,

After managing to source a courtesy car again we left 4 messages with the employee handling our case requesting what day the vehicle needed to be returned, 3pm the day of we recieved a phone call that she was making a payment to the garage at 4pm so we needed to get the courtesy car back and pick up our car, nothing like last minute and again ignoring our previous calls and emails. We was then told if we have any further issues not to contact Big motoring world or big assist as because this is past 3 months warranty2000 will now be dealing with our issues, when we replied saying this doesnt make sense, we got the car in December 2025, reported first issies in Jan 2026 its now August and well past 3 months why is it all of a sudden being passed on, the reply we received was it does make sense. As you could imagine that was very helpful again great job on the customer service.

Is this what Big motoring world and Big assist do drag out customers cases and then palm them off somewhere else.

Anyways we managed to return the courtesy car at short notice and collect our vehicle on August 12th, the garage informed us that they are still waiting on Warranty2000 to approve the remaining repairs but they are usually good at replying withing 2 or 3 days.

Today is August 14th i just started my car up and yes you guessed it Engine light back on. We now have to drive the car back to the garage in Folkestone from Deal to see if the issue is the remaining faults or a new one(s).

Now we await to see if the car remains usable in this time until its next appointment for the remaining repairs or unusable and needs fixing before use.

Again this will leave us without a vehicle for the forseable, no courtesy car, and the inconveinance of getting from the garage back to Deal.

Update to come in a couple of days

In response to your last reply, you are very good at apologising in yoir response and saying you understand how frustrating things may be, you offered assistance in form of reviewing the courtesy car but no contact number or information to call to sort or arrange this. Surley there is a manager that would be able to authorise such things or that can be passed our case for them to contact us seeing as this has been ongoinh since Jan 2026 and all we are recieving is the same poor standards or customer after care, service and standards. But still nothing, you say the level of service we have recieved is unacceptable but nothing is happening in the way of change.

Poor all round from top to bottom no one cares whatso ever.

I cannot stress enough to steer clear from this company, no one deserves this level of neglect when you agree any fee for a vehicle let alone the price of ours.

This is the second bad review for this company. Do not use them. I had a negative experience so asked for all my details to be removed from their database. But I was inundated with calls and text messages. Please do not be foolish like me. I booked a test drive on a particular vehicle. Arrived at the agreed time to find vehicle was in another part of the country and they tried to sell me another vehicle.

Outstanding service from Tiffany and yucel. Tiffany took her time to answer all the questions, explained my options clearly, and never made me feel pressured into making desicion. It was a pleasant experience while buying a car.

READ ANY CONTRACTS CAREFULLY BEFORE YOU SIGN!!!
Big Motoring World decided to move across the cash I paid for the car onto the finance I’d agreed for the extended warranty, effectively making the car I’d paid for in cash, a hire purchase for three years. They tried to rush me through the contract signing but I refused and only then spotted what they’d done. It took 2 hours of me refusing to move until it was sorted, and considerable discussion and argument with the manager before they agreed to change it to what I had expected. A very disappointing and concerning experience.
I was promised a full EV charge on the vehicle before I left, which had not been done. The supposed full valet resulted in crushed leaves and debris in the footwell. The collection of the car and signing of the paperwork took 4 hours in total. There were lots of other people sitting around waiting for lengthy periods of time too.

Muhammad Hassan i think was his name in Enfield was calm and very helpful with all questions and interests

Extremely disappointing experience

We spent several hours at Big Motoring World’s Camberley branch looking at a Volvo that we were genuinely interested in purchasing.

While there, we found an identical vehicle advertised elsewhere at a lower price, which we believed clearly met the criteria of Big Motoring World’s own Big Price Promise. We went through all the details with the manager at the branch, who agreed that it appeared to meet the criteria and sent everything through to Head Office for approval.

That was last Friday.

Since then, I have spoken to no fewer than 12 different members of staff. I have repeatedly been told that someone would come back to me, both by the branch and by Head Office. Despite numerous promises, nobody has actually followed up with a meaningful response.

At this point, the issue isn’t even whether they ultimately agree to honour the price promise. It’s the appalling communication and complete lack of follow-through. We were serious buyers, had spent hours at the dealership, and were given every indication that our query was being escalated and would be dealt with.

Instead, I have had to repeatedly chase different members of staff, explain the situation again and again, and now appear to be being completely ignored.

For a company of this size, this is simply not acceptable. If you make a commitment to come back to a customer, actually come back to them.

Sadly, what started as a genuine intention to buy a car from Big Motoring World has turned into an incredibly frustrating experience. I would strongly recommend making sure you are happy with the level of customer service before committing to buying from them.

Really easy to use and find a car that fit my requirements. Was able to test drive a few cars and was happy with the service received. There was a really long wait for each part of the service though from the sales to finance to collections, it felt we were left around waiting for a long time. Despite this still really happy with the car and will definitely recommend