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Rated 1 out of 5 stars

This company is part of a set of online stores owned by bilua-com. The following brands are part of the same group of scammers from Barcelona: kidits, wellindal, miscota, biuki, carethy. Stay... See more

Rated 1 out of 5 stars

Similar issues to everyone else....ordered, then email stating product not available, promised a refund, 14 days, nothing, contact again, promised refund but still nothing. Nothing short of theft and... See more

Rated 1 out of 5 stars

I ordered from Biuky by Carethy and got wrong order. Trying to use their contact form and how convenient it's shut down! These can't be reached anywhere or in any way. But like 5h ago someone from Car... See more

Rated 1 out of 5 stars

SCAM! This company took my money and never delivered my order. When you try to contact them the page goes to an error message. I contacted my bank who informed me that Biuky wrongfully used my card d... See more

1.3

Bad

TrustScore 1.5 out of 5

250 reviews

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No history of asking for reviews

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1.3

All reviews

(250)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not great service but I got my products

After a couple of bad reviews about my order BIU-GB-2110070953360b270 I received the rest of my order, a week after the first parcel. I have to say that still been impossible to contact with them but at least I have the products I paid for. The communication with them is awful, to follow your tracking is not useful at all, but I received it. Thanks

October 13, 2021
Unprompted review
Rated 3 out of 5 stars

Please cancel- BIU-GB-21101113491371d98

Greetings,

It seems that online “customer centre” isn’t working.

I have been trying to send a message for two days now however it won’t go through.

Please could you cancel my order as I ordered the wrong item. BIU-GB-21101113491371d98

Please confirm.

Many thanks,

Adam Lewis

October 12, 2021
Unprompted review
Rated 1 out of 5 stars

This website is a scam

This website is a scam, i ordered my stuff and nothing untill today after three weeks . No reply after sending them alot of inquiries . Dont use this website please they are robbers and i am absolutely going to sue them .

September 10, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely useless website

useless website, impossible ordering specific products, and impossible actually contacting anybody to sort the issue, since you cant contact them without an order number. I can´t believe how badly thought this is.

August 22, 2021
Unprompted review
Rated 4 out of 5 stars

Don’t believe all the bad reviews! Happy customer here 😃

I placed an order on 27th July for a total of 13 ‘Cristallinas’ Reed diffusers. The order wasn’t processed until 7th August, and then arrived on 14th August. 4 items were out of stock, but the refund was processed when the order was processed, for the missing items.
Having read almost 100% bad reviews, I was convinced that I would not receive my items, and not be able to get any money back……I have to say that apart from the extremely long wait time (hence my 4 stars, and not 5 stars) I am extremely happy! The price of the Reed diffusers is unbelievably cheap, compared to the ones you can buy in the UK (which is few & far between), and I wouldn’t hesitate in ordering again!
I felt compelled to write a review…..it just goes to show that not everything is as it seems 😊

August 14, 2021
Unprompted review
Rated 1 out of 5 stars

I ordered from Biuky by Carethy and got…

I ordered from Biuky by Carethy and got wrong order. Trying to use their contact form and how convenient it's shut down! These can't be reached anywhere or in any way. But like 5h ago someone from Carethy posted a reply on truspilot lol seeing others also having this problem. I wouldn't order anything from these sites ppl. I will try find some entity to contact to give them both some headache.. That's a promise Biuky, unless you find a way to reach out to me or fix your contact form on your website!

August 11, 2021
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS

Have not received my order.
They just took my money.

They never replied to my emails either. ´

BLACKLISTING THIS COMPANY!"

August 10, 2021
Unprompted review
Rated 1 out of 5 stars

Appalling service

Appalling service. Never received my items. The contact form doesn’t work. Two months after placing the order when both items ordered were supposedly in stock, never received anything and trying to get in touch with them and have a full refund. Don’t buy anything. They are trying to get away with it until you give up. Never again. It’s a pity I never read the reviews before ordering.

June 22, 2021
Unprompted review
Rated 1 out of 5 stars

This site will only steal your money…

This site will only steal your money and never deliver your product. Its been over 2 months and I have still not received my order. and when you write a complaint on the site, it doesn't go through. don't shop on this site.

June 15, 2021
Unprompted review
Rated 1 out of 5 stars

I regret that I bought a product from…

I regret that I bought a product from…
I regret that I bought a product from them. It is impossible to contact the company. I wanted to exchange the item for another one but I don’t do it because there is a huge chance that I will loose the one I bought and will never see another one. After reading other’s opinion I was lucky that I received my order. I paid much more for product than it normally costs. I could be more careful.They have high prices so it is not recommendable to shop there.

May 21, 2021
Unprompted review
Rated 1 out of 5 stars

I was just about to pay but wondered…

I was just about to pay but wondered why you can't use paypal and why you have to put your card details in. So I decided to look at these reviews, so glad I did !.
Order Cancelled, Thank you everyone, you have probably just saves me £s.

May 7, 2021
Unprompted review
Rated 1 out of 5 stars

Please avoid

Please avoid. I regret that I have not checked trust pilot first.
Money's lost now. No answer and contact form on their website do not work neither.

May 6, 2021
Unprompted review

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