Caravan and Motorhome Club (previously The Caravan Club) Reviews 

15,313
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,807 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally clean facilities, beautiful scenic locations, and very helpful staff across the entire network. Visitors frequently mention the spacious pitches and note that the online booking system is very convenient and easy to use. Conversely, a small portion of people felt that pitch fees have become quite expensive due to recent dynamic pricing structures. Some reviewers were not happy with encountering outdated amenities, strict rules, or occasional noise issues at specific sites. A few visitors also mentioned that certain camping areas lacked proper Wi-Fi connectivity during their stay.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting warm welcomes and helpful assistance upon... See more

Website

People report positive experiences with website, noting that the web site is informative and easy to use.... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting clean and well-maintained... See more

Location

Clients share positive opinions on location, highlighting beautiful surroundings with breathtaking views,... See more

Price

Reviewers mention ambiguous feedback about price, noting that while nightly costs between forty and fifty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Not happy with some sites that have the family camping , lodges and safari tents , it’s turned some sites into noisy holiday camps . As the people hiring them don’t belong to the club so don’t think... See more

Company replied

Rated 4 out of 5 stars

The one thing which lets you down throughout your network is the lack of good free Wi-Fi. When so many places provide a reliable free service, you continue to fall short. I would have thought it could... See more

Company replied

Rated 4 out of 5 stars

Extremely clean and well run-staff were very helpful and went out of their way at times.The alterations are a great addition to what was already a good site.The only issues we encountered wwere poor W... See more

Company replied

Rated 4 out of 5 stars

Great selection of sites throughout the UK. Sites maintained to a very high standard, with large pitches and clean and modern facilities.Wardens are usually very helpful and friendly and online bookin... See more

Company replied



Company details

  1. Holiday Accommodation Service

About Caravan and Motorhome Club (previously The Caravan Club)

Written by the company

The Club was formed in 1907 as ‘The Caravan Club’. 110 years later in 2017 we wanted to reflect our broadening membership and became the ‘Caravan and Motorhome Club’.

We are an inclusive club, representing the interests of over 1.1 million caravanners, motorhomers, campervanners and campers providing our members access to over 2,700 quality campsites across the UK and Europe.

As the No. 1 rated UK touring club, our purpose is to help our members get more from the great outdoors.

UK holidays
Overseas holidays
Caravan Cover
Insurance

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.3

All reviews

(15,313)

1,691 reviews in the last 12 months

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Rated 4 out of 5 stars

We are members of the CAMC and have…

We are members of the CAMC and have been for a few years now. To be honest we find their main sites very expensive and mostly use the CLs, many of which are excellent and value for money

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Claire, We appreciate your long-standing membership and your valuable feedback regarding our main sites' pricing. We understand your preference for CLs and are glad you find them excellent. We are always reviewing our offerings to ensure value for all members. - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Loved the site but I feel that on the…

Loved the site but I feel that on the booking app there is not enough info on location and transport of how to get to places or how long it takes to walk to the beach / pubs etc even as once set up on site we walk every where even bus services?

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Barry, Thank you for your review and for taking the time to share your feedback with us! We are delighted to hear that you loved the campsite and enjoy exploring local beaches, pubs, and transport links on foot once you are set up. We appreciate your helpful suggestions regarding adding further walking distances and local bus details to our mobile app. For additional convenience when planning your outings, detailed local area guidance and travel information can also be found on each individual campsite's webpage on our website. We look forward to welcoming you back to our UK Club Campsites for another wonderful stay soon! - Miles - Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

Over price membership

Over price membership .you have ask me to rate your serivce and gave me a reply which you think I get value for money so getting over charge in the first at your site some as 50 pounds per night - 15 pound so in total 35 per night person at some site so how do you say your saving money when I can go to a site next door for 25 pounds per night again over charge membership and over charged sites only used once that was mr moos at skipsea and then put in a corner with no sun I paid the extra to go into is field again over charge membership I like to now how many members you lose with over charge fee ?

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Adrian, Thank you for sharing your feedback regarding our annual membership fee. As a not-for-profit organisation, all money received is reinvested directly back into running and improving the Club network for the entire membership. Membership represents great value for money, offering access to exclusive discounts and a saving of £15 per night every time you stay at a UK Club campsite. We appreciate your feedback as we continue working to deliver the best possible experience and savings for all our members. ~Louisa - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Being a member of the Caravan and…

Being a member of the Caravan and Motorhome Club gives us the network of club and certified sites that we know will suit our needs for touring - it also offers discounts at a range of affiliated companies.

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi John, We're delighted to hear that our network of club and certified sites, along with the affiliated company discounts, consistently meet your touring needs. We truly appreciate your positive feedback! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Pricing out the market.

In general, prices at sites are rapidly increasing which seems to be forcing more Clients to stay off grid.
The sites are ideal and always very friendly staff, always kept very clean with everything you require.
Sadly pricing is now getting an issue. (Not just CAMC)

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Graham, We appreciate your kind words about our sites and friendly staff; we work hard to maintain high standards. We understand your concerns regarding pricing, and we are always reviewing our rates to ensure they remain fair while allowing us to maintain our facilities. ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Consistent High Quality

When you visit a Caravan and Motorhome Club site you know it will be clean and tidy, with pitches that are well laid out and the site will be well managed by friendly and helpful staff. It is the consistency of this high quality across all the sites that makes being a member worth every penny.

August 11, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi John, We are so pleased to hear that you consistently find our Club sites to be clean, tidy, and well-managed with friendly and helpful staff. It's wonderful to know that this consistency makes your membership worthwhile. Happy touring! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

Fab sites and facilities but getting…

Fab sites and facilities but getting expensive for what is on offer. Better value within the commercial sector now. Evidenced by lots of empty pitches on sites during peak season this year. Really need to look at offering better value provision. Seem to want to concentrate on their guest types of old people with numerous dogs and using lots of heating energy even in good weather rather than younger couples and family groups.

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Kevin, Thank you for sharing your feedback. We understand your concerns about pricing and value. We are always reviewing our offerings to ensure they meet the expectations of all our members, including younger couples and families. Your insights are valuable as we strive to provide the best possible experience. I hope you enjoy the rest of the touring season ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Great staff

Great staff, location is fantastic thanks

August 20, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Lisa&darren , We are so glad you enjoyed your experience with us and appreciated our staff and location. We hope to see you again soon! ~Louisa, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Were you there when I needed you?

Thank you to the staff at White House Site at Kessingland for your wonderful help and reassurance when I needed to go to hospital and I was so frightened.

August 11, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Phil, We are truly touched by your kind words and are so glad we could provide comfort and assistance during such a challenging time. Your well-being is our priority. Ella - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

The facilities are good,the site is…

The facilities are good,the site is ideal for the beach,staff are lovely and very helpful.
The big downside is the phone & internet WiFi connection is non existent and it will now stop us from returning to the site in future.

August 18, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Chris, we truly appreciate your positive comments regarding our facilities, ideal location, and helpful staff. We are genuinely sorry to learn that the unreliable phone and internet connection significantly impacted your stay. We understand how crucial consistent connectivity is, and we are actively exploring solutions to improve this aspect of our service for all our guests. Ella -Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Another great stay

Weather, site and wardens being very accommodating as usual.

August 18, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello Karen, We're so happy to hear that you found our site accommodating, and that you enjoyed the weather. Our wardens will be delighted to hear your kind words! Ella - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

Great camping site,absolutely…

Great camping site,absolutely recommended 👌🏻

August 10, 2026
Unprompted review
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Mike, Thank you for your fantastic review and high recommendation! We are thrilled to hear that you had such a great experience staying with us. It is always wonderful to know that our guests enjoy their time on our Club campsites. We look forward to welcoming you back for another brilliant stay in the near future! - Miles - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

The sites are always tidy and the…

The sites are always tidy and the facilities are spotlessly clean.

August 18, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Thank you for your wonderful review! We are delighted to hear that you consistently find our campsites tidy and the facilities spotlessly clean. Our Site Staff take great pride in maintaining these high standards across our network to ensure our members enjoy a comfortable and pleasant stay. We truly appreciate your kind feedback and look forward to welcoming you back again soon! ~ Callum - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Hayle cornwall Godfrey

We have just spent 2 weeks at Godfrey caravan site in Hayle.It was good as the site is well positioned for the beaches and you can explore other places within 20 minutes drive.The pitches are large and the shower block and toilets are excellent.The staff are very friendly and helpful.

August 18, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi David. Thank you for your lovely review of Godrevy Towans Club Campsite! We are delighted to hear that you enjoyed your two-week stay and found the location so convenient for exploring the nearby beaches and local area. It is wonderful to know that you appreciated the spacious pitches, excellent facilities, and that our Site Staff were so friendly and helpful. We look forward to welcoming you back for another great stay soon! ~ Callum - Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

New England Bay

We've used New England Bay for over 20 years. I was a little disappointed this time by the huge change due to the closure of so many pitches and a toilet block. The site was full when we were there but there is only 3 ladies toilets and 4 showers. This led to queues of people waiting to use these at times. I love the area and will use the site again.

August 17, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Ann. Thank you for your feedback and for your fantastic 20 years of loyalty to New England Bay Club Campsite. We are delighted to hear how much you love the local area and that you plan to stay with us again. To operate as efficiently as possible and support our sustainability objectives, the decision was taken to close the facility block at the northern end of the campsite following careful consideration of overall occupancy levels. We appreciate you sharing your observations regarding facility usage during busy periods and look forward to welcoming you back for another enjoyable stay soon. ~ Callum - Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

The site is in a great area .

The site is in a great area with plenty to do. The staff as usual where polite and helpful and the facilities where spotless.

August 17, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hello,
Thank you for your wonderful 5-star review! We are so pleased to hear that you enjoyed the great area and found plenty to do. It's fantastic that our staff were polite and helpful, and that our facilities were spotless. We truly appreciate your positive feedback!

Libby, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars

This is a terrific site

This is a terrific site, with many trees, grassy areas, very helpful staff, good choice of pitches, short walk or cycle ride to an unspoilt beach, NT reserve, very close to bus route to nearby coastal towns.
Facilties immaculate.

August 16, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi,

We're so pleased you found our site terrific, with its many trees and grassy areas. It's wonderful to hear our staff were helpful, and you appreciated the choice of pitches, along with the short walk or cycle to the unspoilt beach and nature reserve. We're also delighted that the facilities were immaculate and the bus route convenient.

Dan, Caravan and Motorhome Club Social Media Team

Rated 5 out of 5 stars
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Paul, Thank you for taking the time to leave such a kind review. It's really appreciated ~Dan, Caravan and Motorhome Club Social Media Team

Rated 3 out of 5 stars

The App for booking is not user…

The App for booking is not user friendly. It is tricky to navigate and when I have tried to amend a booking it turned out to be impossible and I had to wait for someone to be in during office hours.
Centralised bins on sites appears to have been done purely for the convenience of staff and not visitors. On large sites eg Edinburgh it can be a considerable walk.
It would make more sense to have wheels bins or dumpsters located in the site at least beside each shower block

August 16, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi Stuart, Thank you for your feedback, Where practical and possible, we introduced one or two waste and recycling areas at our campsites, these replace the thousands of smaller bins (with bin liners) that were previously located at the service points and attended to several times a day. During the trials of this we have collated comments and feedback at these campsites from both staff and members. Most were positive as it means less noisy tractor and trailer visits around the site and supports the Club's growing objective to operate with greater sustainability through our work with the Green Tourism programme.

We are already seeing a drastic reduction in the use of plastic rubbish bags that were replaced several times daily, in fact, it will save us approximately 630,000+ bin liners through the course of the year, as well as reducing the noise and use of fuel of the tractors and trailers back and forth to collect.

Members and guests can drop their waste in passing as they drive off site most days or visit the facilities building - the entrance or the facilities building being the two most likely locations for the area's. For anyone unable to lift rubbish into the main, larger bins, there will still be smaller bins located alongside for use. Dan, Caravan and Motorhome Club Social Media Team

Rated 4 out of 5 stars

Another superb stay

Another superb stay . Very clean ammenities. Staff always on hand to help with any enquiries .pitches good sizes and laid out well .

August 16, 2026
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Reply from Caravan and Motorhome Club (previously The Caravan Club)

Hi W Judd ,

Thank you for your wonderful review! We are so pleased to hear you had another superb stay and found our amenities very clean. It's great to know our staff were on hand to help and that you appreciated the good size and layout of our pitches.

Dan, Caravan and Motorhome Club Social Media Team

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