The lady who I have just spoke to resolved my situation straight away thank you
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic people to deal with very polite and understanding 👍
Company replied
Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.
Company replied
I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... See more
Company replied
Company details
Written by the company
CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456
Contact info
United Kingdom
- 01256 512 500
- admin@carsuk.org
- www.carsuk.org
3.8
Great
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Debit for a friend who died 6 years ago
Chasing my eldery parents for a debit which was from a friend who died 6 years ago. Her family denied the debit and somehow it got loaded onto my parents. They cannot afford this the Company said it was written off but they are still sending my parents threathening emails. I am glad that I have found these reviews however they clearly do not take Trustplot as a risk to there business. They are just bullies so perhaps this should be highlighted to Ofgem that the utility companies are using these people.
March 30, 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
We appreciate that receiving communications can sometimes be frustrating, and we apologise for any inconvenience this may have caused. By contacting us, we can work together to address the matter appropriately and help prevent any further correspondence and contact attempts. We remain committed to supporting our customers and our customer service associates are trained to a very high standard, ensuring a helpful, respectful and positive experience throughout. If the balance is not owed or in dispute, please get in touch and we will do our best to help.
Absolute joke of a company harassing me…
Absolute joke of a company harassing me every day, multiple calls and emails for a few months. I do not owe anybody any debt and I’m not even the person who they seem to be chasing which is a man… answered a couple of times (I am a women and said don’t call me again and I’m not the person they say I am) but still are continuing every single day! Absolutely sick of them!
All for an apparent debt of £33!!!
March 20, 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating it can be to receive repeated communications, particularly where you believe you are not the intended recipient. This is certainly not the experience we aim to provide, and we apologise for the distress this may have caused.
We are unable to discuss or verify specific account details on a public forum. However, to ensure this matter is reviewed accurately and that any incorrect contact details can be addressed promptly, we would encourage you to contact us directly using the contact methods provided in our correspondence. This will allow the appropriate team to investigate and take the necessary steps to resolve the issue.
We are authorised and regulated by the Financial Conduct Authority (FRN 716456) and take our responsibilities to customers and third parties seriously. Once we receive further information, a member of our team will be happy to support you and ensure this matter is handled appropriately.
Absolutely useless
I only gave 1 star as there was no option for a zero score. This company seem to employ staff with no surnames, do not communicate with each other or provide Information required. They are very quick to send out letters alleging debt but take no action when you provide information to them about this. When you apply for a subject access request under the data protection act, you get a reply saying the case is closed, they provide no answers to questions asked previously and refer you to the originator of the debt. I will be complaining about carsuk to the Financial Services Ombudsman and the Information Commissioners Office. All unnecessary, none if the information sought was unreasonable. I doubt they even review this site, if they do I look forward to an unprofessional reply which I will attach to my file to FSO.
March 19, 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to share your feedback. We work on behalf of a number of UK organisations to help resolve account related matters and take our responsibilities to customers seriously and can assure you our company is not a scam.
We are authorised and regulated by the Financial Conduct Authority (FRN 716456) to carry out collection’s activity in the UK. To ensure queries are handled accurately and securely, the most effective way to resolve any concerns is to engage with us using the contact methods provided in our communications.
We are unable to discuss specific details on a public forum; however, if you contact us directly, we will be happy to assist with any questions or concerns you may have.
Beware
So I got to say it’s safe to login and view the document and read nothing about what the debt they are claiming is about. Jefferson Capital- don’t know them.
February 23, 2026
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for taking the time to contact us and make us aware of your concerns. We appreciate you bringing this to our attention, as providing a high standard of service is important to us. We aim to provide the highest level of customer service and are sorry that you feel that this was not your experience.
We have asked for a little more information so that the appropriate team can carefully review the matter and support you further. Once we receive your response, a member of our team will be in contact.
Disgusting vultures utterly lacking in…
Disgusting vultures utterly lacking in integrity or legitimacy. Thieves who should not exist
December 29, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Chases you for fake debt that doesn't exist
Tried it on basically. Somehow found out when my old insurer wrote off my car 5 years ago (all resolved no debt owed to anyone) and they make up a claim to try and make you believe you owe money and make vague threats about non-payment. Well here's your solution should you ever be contacted by this company. I drafted and sent this email to their complaints and customer service department and within 24 hours they sent a response indicating they are no longer pursuing me and passed my case back to O2 Drive... No you haven't because they ceases trading in 2021! Utter lies because they knew they'd been caught out!
Email the following people at Carsuk;
complaints
admin
Here's the email you need to send remember to replace O2 Drive with the name of the company they claim passed your debt to them;
Dear Complaints & Legal Team,
This email serves as a formal complaint, a cease and desist notice, and a demand for immediate investigation into your fraudulent and baseless attempt to recover money you claim is owed to O2 Drive.
Your behaviour is not only unacceptable — it is unlawful.
---
Let me be absolutely clear: this alleged debt is fabricated.
The insurance policy in question was cancelled by the insurer following a total loss/write-off.
The matter was fully resolved years ago and no outstanding balance existed then or at any point afterwards.
Your attempt to resurrect a non-existent debt, five years after the event, is:
misleading
aggressive
a breach of FCA CONC regulations
a breach of the Consumer Protection from Unfair Trading Regulations 2008
a breach of the Administration of Justice Act 1970 (s.40 – harassment of debtors)
You have no legal grounds, no enforceable debt, and no documentation.
Your reputation on Trustpilot shows identical patterns of behaviour — repeatedly chasing non-existent or fully settled debts, then admitting fault, then harassing customers again.
Your conduct in my case fits that pattern precisely.
---
You are now instructed to immediately cease all contact unless you can provide ALL of the following:
1. Original creditor documentation proving the debt exists
2. A full, itemised breakdown of the alleged balance
3. Copies of all original communications relating to any alleged outstanding amount
4. Evidence of assignment allowing you to pursue this debt
5. Proof the debt is not statute-barred
6. Proof that O2 Drive themselves have validated the debt and confirmed its accuracy
If you cannot provide this, your pursuit is fraudulent and knowingly dishonest.
---
If you contact me again without providing full evidence, I will take the following actions without further warning:
1. Submit a full report to the Financial Conduct Authority (FCA)
Referencing breaches of CONC 7.5, 7.14, 7.17 and multiple other regulatory failures.
2. Submit a formal complaint to the Financial Ombudsman Service (FOS)
Including your pattern of attempting to recover invented debts.
3. Lodge a harassment report with Action Fraud and the Police
Under the Administration of Justice Act 1970 and the Protection from Harassment Act 1997.
4. Publicly document your conduct
Providing screenshots, timeline, and the full complaint for public awareness.
---
You have one final chance to fix this before it escalates beyond your control.
You must reply in writing within 7 days either:
providing full evidence that this debt exists, or
confirming the immediate closure of the case, the removal of all data, and the cessation of all contact.
Failure to do either will trigger the escalations listed above — without exception.
I expect your legal team to treat this matter with the seriousness it deserves.
Yours faithfully,
November 20, 2025
Unprompted review
Never going pay this made up debt I…
Never going pay this made up debt I have just recently clear all my debts and owe nothing and chasing for £93 for nothing so I am glad I saw everyone reviews
November 11, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Chasing debts that have been settled…
Chasing debts that have been settled with court rulings, absolute scammers and chancers. They have had written letters next time to take these clowns to court as they are breaking uk laws.
October 3, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
My son repitetly received emails saying…
My son repitetly received emails saying "I"owe a dept. ?????? Deffo scammers idiots can't even write to the right address for there scam 🤣🤣🤣🤣🤣🤣
September 22, 2025
Unprompted review
What a scam and con company telling i…
What a scam and con company telling i owe money and i don't even live in UK anymore. Be careful with them
August 1, 2025
Unprompted review
An absolute joke of a company
An absolute joke of a company!
RAC passed an account over to creditcontrol carsuk who are trying to claim money that is not owed to them. I have evidence that the balance was refunded by RAC due to non service provided.
I will be taking them to small claims court very soon! Watch this space
June 30, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Had a text and email from this company…
Had a text and email from this company today .
To do with a debt I do not owe to a company until April I have never heard of .
The last scammers who tried to get money out of me for this so called debt never provided proof of debt as requested and it appears have sold this to these scammers to .
Get proof of debt before you bother me again and all company’s involved now will be reported to FSA and if anyone knocks on my door I will call the police
June 30, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns. We would like to reassure you that we are not a scam.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Should really do their homework
Grift company chasing me for a discounted amount from a debt I settled with another company I have written and online account proof that the debt was settled yet this does not seem to stop them harassing
April 5, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
I received a letter saying I owe £162…
I received a letter saying I owe £162 for water. I was sure i didn't so checked on here and pretty sure it's a scam.
March 31, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We would like to reassure you that we are not a scam. We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
WILL HARASS YOU CONSTANTLY
This company will constantly harass you by texting and calling even when you have made payments towards the debt. They have zero consideration of individuals whom have mental illness such as bipolar disorder, they push you into a state of depression and anxiety and take zero responsibility for it. I have had since the debt was passed on 5th March 2025 received over 12 texts and had numerous calls after I’ve made a payment towards, harassing people sending text messages everyday isn’t going to get the money to you quicker.
March 5, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Scam Alert
Beware of this company they are scammers!
Keep contacting me by letter and SMS saying I owe my network provider money when my direct debit is up to date.
Been going on for two years!
March 21, 2025
Unprompted review
If i could i will place under 1☆...most…
If i could i will place under 1☆...most disrespectifull company.... they trying to get £64 which ix 10y old and its my mums. Poor guys i should send them mord for Tea and milk....
March 20, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Chasing for made up debt
Chasing for a supposed debt to Thames Water from 2 years ago. I don't owe Thames Water anything and am not the bill payer in my home. So completely made up debt.
Will ignore them and not even call as I don't want them to have my number.
March 20, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
Shambles of a company stay clear
Shambles of a company stay clear! Have been constantly messaged and emailed by this company, apparently passed on from somewhere called Jefferson capital? Never heard of or dealt with them but trying to get me to pay over the phone, then being really invasive with questioning about my health. When I asked if they have a copy of the cca I supposed to have entered into, man was still asking about my health situation and my hospital/ doctors appointments. When I repeatedly asked for proof so I know I am speaking to someone legit, they keep saying they will send me proof after admitting they don’t have anything on me. Asked for a transcript of the call but they ‘don’t do that’. What a surprise
March 17, 2025
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
They keep sending me emails
They keep sending me emails, asking for £115 for Sky Broadband, even though I’ve already sorted it out with Sky.
December 22, 2024
Unprompted review
Reply from CreditLink Account Recovery Solutions
Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.
We’re sorry to hear about your experience and we understand your concerns.
We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.
We cannot discuss account details publicly for data protection reasons.
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